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Viewing 30 posts - 1 through 30 (of 2,862 total)
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  • in reply to: Pagination not working correct #762060

    Hey!

    Thanks for your help. I was able to reproduce the issue locally and already added a bugfix to our next release. The release will be available early next week and will fix your issue ;)

    Regards,
    Kriesi

    Hey Lukas!

    Leider nicht. Enfold ist da einzigartig in der Bedienbarkeit, die älteren Templates sind leider doch ein stück unflexibler und komplizierter zu nutzen.

    Cheers!
    Kriesi

    in reply to: Responsive Issue – can't find the reason #759378

    Hey!

    Just to let anybody with a similar issue know: we will fix this issue with the next patch.

    Regards,
    Kriesi

    in reply to: WP Rocket compatibility #759359

    Hey!

    Thanks for the notice. this script actually should only be visible in the backend. we will fix this with the next patch and remove it from the frontend ;)

    Cheers!
    Kriesi

    in reply to: Layerslider not "full-version" #758861

    Hi!

    Actually you can use the embedded version, you just need to activate it with the license key you got from purchasing the standalone version. The plugin and theme version are identical codewise, however the Layerslider team decided to add a few features that are only available after entering the purchase code. I will talk with them if this is really necessary, but they will probably want to test it for a few weeks/months to see if it increases the sales of the standalone slider.

    Regards,
    Kriesi

    in reply to: Corona – psd files #757161

    Hi!

    I am afraid the theme was designed in the browser with HTML and CSS and therefore there is no PSD file available. Sorry for that :/
    If this is a dealbreaker to you and you can’t use the theme then feel free to apply for a refund since the item was mislabeled, which was clearly out fault.

    Cheers!
    Kriesi

    in reply to: Enfold 4.0 update – blank admin screen #755941

    Hi,

    Just wanted to catch up. The site looks fine to me and I can log into the backend. Are there any more issues or are we missing something? :)

    Best regards,
    Kriesi

    in reply to: Making YOU look good too! #754972

    thanks a lot ;)

    in reply to: Tab section not working #754291

    Hi,

    Some of the problems you guys are experiencing might be due to cached Javascript or CSS files. Please make sure to update your CDNs and clear your Browser Cache. If both is not working please post a link to the element in question with a description of what exactly is not working ;)

    Best regards,
    Kriesi

    Hey Steven,

    My best guess is that this is a caching issue and your site is loading older css/js files that it stored previously.
    You may not see the site properly until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    You can also try to open the page in a browser you have previously not used to check if its a caching issue :)
    If all of this does not help feel free to post us your login credentials and we will take a closer look.

    Best regards,
    Kriesi

    in reply to: Enfold text block not working even after updating #754288

    Hey biancajolly,

    We would need username and password for your wordpress admin area. the username and password you provided are for the ftp server I assume? (Since they did not work for the admin area)

    Best regards,
    Kriesi

    in reply to: some page not showing as logged in #754286

    Hey kilimats,

    Not sure how this is happening. Are you using a plugin to use a different menu once the user is logged in? If so which one?

    Best regards,
    Kriesi

    in reply to: How to adjust when Enfold change to mobile #754284

    Hey Stefan,

    Mobile view for which elements exactly? On first sight the one thing that sticks out is the main menu overlapping the logo. You can activate the mobile menu for ipad in your admin panel at enfold->headers->mobile

    If you have any other suggestions on how to improve the experience on your tablet let us know, since the next update will focus on mobile devices :)

    Best regards,
    Kriesi

    in reply to: Demo Enfold 17 #754283

    Hi,

    What basilis meant was: please post a link to the demo page in question and we can send you the text you need to paste into your editor to achieve the same results ;)

    Best regards,
    Kriesi

    in reply to: Are You Looking for Chat Support Agent ? #754280

    Hey,

    Thanks for your offer but thats currently not interesting for us ;)

    Best regards,
    Kriesi

    in reply to: Footer colours changed on one page #754278

    Hey Steven,

    if you experience this problem again please post us a link to the page in question and a page were it actually works as it should and we will take a closer look ;)

    Glad its working now

    Best regards,
    Kriesi

    in reply to: Offers object | Examples Licenses #754277

    Hey Elad,

    1 – As long as all installations (you could also use multisite for this) are on one domain you only need one enfold license
    2 – You can use columns or pricing tables for that. Here is a page that uses both examples (just scroll down to see both examples): http://www.kriesi.at/themes/enfold-2017/pages/pricing/

    Best regards,
    Kriesi

    in reply to: Virus code in Enfold files – URGENT #754274

    Hi,

    I just checked and none of the files contains any malicious code. This is probably a false positive were a file is flagged due to the nature of functions inside the file. Some of these functions are often use by malicious scripts but thats not the case here

    Best regards,
    Kriesi

    in reply to: editor element live preview #754273

    Hi,

    I am afraid thats currently not possible but any suggestions are welcome. Would you rather increase the size or decrease it?

    Best regards,
    Kriesi

    in reply to: Problems after installing update #754272

    Hey FerryK,

    Should this happen on the main page? I just checked the link and the site looks fine to me…

    Best regards,
    Kriesi

    in reply to: Creating Forms #754271

    Hey faizalrahman08,

    I am afraid Enfold does not offer this functionality, our forms generator is basically only meant to produce contact forms that can only redirect to a single page after hitting the submit button.

    I am afraid you would need to use a plugin for what you are trying to do, although I am not sure which one would be suitable to your needs.

    You might want to try these two plugins (I assume you want the user to send a mail and then redirect him and not just redirect him?)

    https://wordpress.org/plugins/contact-form-7/
    https://wordpress.org/plugins/ (Purchase code hidden if logged out) -redirects/

    Best regards,
    Kriesi

    in reply to: Enfold – can't edit layer slider #754265

    Hey Thomas,

    The purchase code you received for enfold is only valid for enfold. You do not need to activate the layerslider in order to use it, just for a few special features of the slider. If you would like to use them you would need to buy the slider on Codecanyon and then enter the purchase code for the layerslider.

    However as I said: if you want to use the slider in a similar way than we do in our themes its not necessary to activate it.

    If you have any further questions feel free to open an account here with your pruchase code: http://www.kriesi.at/support/register/

    Best regards,
    Kriesi

    in reply to: Update error #754261

    Hey JaroMarinica,

    Is this happening before or after you actually update to the latest theme version? It seems like there are some files missing on your installation and I am not sure why this would be the case.

    My best guess would be that maybe one of the previous updates was not working properly. You can try to install the theme manually by downloading it directly from themeforest and install it via FTP

    Access the folder ‘/wp-content/themes/’ from hosting control panel > file manager or via the FTP tool and rename the ‘enfold’ folder to ‘enfold-old’.

    Download a fresh copy of enfold theme and extract the ‘enfold’ theme folder from the downloaded package and upload it to same location ‘/wp-content/themes/’ this should fix the issue.

    Please refer to the link below for more info on updating the theme manually – http://www.kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Kriesi

    in reply to: An issue with a fullwidth menu element #754251

    Hi,

    Would you mind posting a link to your site so we can take a closer look?

    Best regards,
    Kriesi

    in reply to: Align & Justify #754249

    Hi Ben,

    Thats something I have not yet experienced. Please try clearing your browser cache and see if that fixes the issue, if not feel free to post your login credentials as private reply and we will take a look and see if we can reproduce the error

    Best regards,
    Kriesi

    in reply to: Advanced Layout Builder not working after update #754248

    Hi Ben,

    Thats something I have not yet experienced. But what Rikard wrote applies to you as well. Please try clearing your browser cache and see if that fixes the issue, if not feel free to post your login credentials as private reply and we will take a look and see if we can reproduce the error

    Best regards,
    Kriesi

    in reply to: Download Theme #753333

    Hey Peter,

    Das ist anscheinend ein Problem mit Themeforest und Amazon (wo alle Themeforest files gehostet werden): http://www.theverge.com/2017/2/28/14765042/ (Purchase code hidden if logged out)

    Ohne Amazon funktioniert leider die gesamte themeforest API nicht, und ohne diese API können wir nicht verifizieren ob ein kauf legal war und ordentlich erfolgt ist oder nicht. Somit können wir auch keine Theme files verschicken :/

    Laut Amazon sollte sich das ganze bald erledigt haben, ich hoffe also dass du morgen Früh den download normal starten kannst

    lg
    Kriesi

    in reply to: Enfold 4.0 should be 3.x release #753331

    Well I guess it is so, and we agree to disagree ;)

    Most of the errors you noted were actually just a single one. People just describe the problems they got in a different way ;)
    (not able to access admin screen, 500 error, media library issue are basically all caused by a single problem)

    Thats why we added a hotfix. Which, btw, we almost always need to do because there is no software out there that is bug free. And if we release something new I always try to release a patch for the first found issues the same day :)

    Enfold runs on thousands of different server setups and unfortunately I can’t test them all. And the current issues unfortunately also requires a very distinct server setting so I wasn’t able to catch it during testing.

    Anyways, the other stuff I have not heard of yet. If you need help with any of that let us know. If something does not work as intended there is always the chance that its an issue with the theme, thats why we are here and try to support you. But more often than not if we only receive occasional error reports its something different :)

    Will close this now ;)
    Cheers!

    Kriesi

    in reply to: Enfold 4.0 update – blank admin screen #752715

    Hi,

    I update the theme to the latest version and the backend works fine again ;)

    Best regards,
    Kriesi

    in reply to: Enfold 4.0 should be 3.x release #752713

    Hey!

    Since we haven’t made the announcement yet and the demo overview also does not show the latest demo yet (we wanted to iron out any smaller bugs before we tell everyone to upgrade) it might be that you missed the latest demo, in which case I would understand your confusion. If you havent seen the Enfold 2017 Demo you can already do so by going to the demo import screen of your backend and click the link to the demo. This demo is the main reason why this is a 4.0 relese.

    Avada has a different focus than we have and this has been the case for several years now. They do a great job catering to their audience and I hope our audience loves what we do.

    The thing is: I don’t intend to play the “lets add another 70 theme options, 10 elements or 30 one page demos” game that others do. When we add a feature I think 3 times if I can’t somehow automate it so that the user never needs to see the option. I only add new elements when I think they really bring something great to the table. And I only release full concept demos with multiple pages and unique design that I often spend weeks building, or in the latest case more than a month.

    As mentioned above the Enfold 2017 Demo is basically the reason why I see this as a 4.0 release. It has a heavily improved builder experience, new elements and more importantly a huge demo that shows what the theme is capable to do. I have made a lot of backend changes that allow me to build better demos (like the option to import custom layersliders) and added new styles for a lot of element that by now looked a little outdated.

    I basically wanted to build a theme demo that will release the Classic Demo as the default demo in the future. I am not mad if people like the Avada approach more, were you got a option for everything, but its not our way.

    As for “the buggiest release ever”: we are currently having an issue with the layerslider update script that is causing problems on a small amount of older servers. Other than that nothing problematic has come to my attention, so I am not sure what you mean by that. If you have any issues feel free to let me know.

    Hope that explains everything.

    Cheers!
    Kriesi

Viewing 30 posts - 1 through 30 (of 2,862 total)