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Viewing 30 posts - 1 through 30 (of 2,879 total)
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  • in reply to: editor element live preview #784646

    Hi!

    We were able to track the issue and will fix it with the next update. thanks for your help guys! :)

    Cheers!
    Kriesi

    in reply to: Googlemap Pan Control not working #784616

    Hi,

    As you can see on our maps the new google way of mobile implemtation is already implemented. http://www.kriesi.at/themes/enfold-2017/pages/contact/

    On a mobile device, by default, scrolling the page down will not interact with the map. It will just display the notice implemented by google to use 2 fingers to interact with the map.

    If you use a two finger scroll or a pinch on the map that will work fine then.

    Best regards,
    Kriesi

    in reply to: page anchors on mobile devices #784603

    Hey! I am very sorry for the lack of communication. It seems the thread did not update properly and wasn’t visible in our queue I guess. Can’t imagine why that happened and why no one stumbled upon it :/

    Therefore I will take care of the issue myself.

    Working my way trough the thread I am having a hard time identifying which customisations have been made and which settings have been used. Right now, when testing the scroll script on our demo installation here: http://www.kriesi.at/themes/enfold-consulting/ everything seems to work fine, so my best guess would be that a plugin or customization might interfere.

    Since this issue has been open for a while and we have made some bugfixes to the script meanwhile it might also be the case that one of the “solutions” that the team suggested are now causing the problem.

    Is there a possibility to remove any customizations and plugins and test again, and if the issue persists post me an active login to the backend and FTP server ?
    Once again sorry for not responding earlier.

    in reply to: Problems with avia layout builder #784579

    Hi,

    I read a little more and am afraid without the mod_security I can’t tell for certain if its causing the problem. At this stage I would also recommend for your hosts assistance and ask to disable the feature temporarily to see if this is indeed causing the problem. You can also ask them for the log file which might help as well :)

    Best regards,
    Kriesi

    in reply to: Enfold cookie-less static subdomain #784577

    Hi,

    the error you posted earlier, is that the only one you get? Since this is not an enfold error. You would need to change the CORS setting of your server via htaccess.

    Here is a tutorial about this: http://www.kriesi.at/documentation/enfold/enable-cors/
    What’s basically wrong is that the domain that contains the font files does not allow “hotlinking” them on another domain. You have to change the settings of the static domain to allow that

    If you receive any other errors please post them as well :)

    Best regards,
    Kriesi

    in reply to: Googlemap Pan Control not working #783617

    Hey!

    Unfortunately this was removed by google as an api option. Pancontrol basically only exist now in outdated versions of the google maps api. Therefore I am afraid we will remove it as well…

    Best regards,
    Kriesi

    in reply to: please check enfold2017 demo #782926

    Hi!

    will fix it with the next update by setting a more specific css rule that does not accidentally target the mega menu ;)

    Regards,
    Kriesi

    in reply to: Kriesi.at Blog #782879

    Hey!

    Please send me a mail to (Email address hidden if logged out) with the amount you charge/word and a few ideas of what you would post about. We had some writes in the past but I think the impact of those articles were not very big. I would probably be willing to try 1/month and see how that works out…

    Best regards,
    Kriesi

    in reply to: Logo NOT en empty strong tag #782875

    Hi!

    We must have missed the topic last time. I can see the point and we will replace the strong tag with a simple span ;)
    Any other suggestions will be checked for a future patch…

    Cheers!
    Kriesi

    in reply to: Problems with avia layout builder #781041

    Hey Russ!

    Do you have access to your mod security log file? I read a little more about the topic and on stackoverflow they suggested to check the log file since mod_security logs whenever it issues a block/redirect. But I would guess it could be the same reason as with Guido site. It works fine as long as no html whatsoever is used. once a strong tag or a tag or something similar is used the request is blocked…

    Best regards,
    Kriesi

    in reply to: Problems with avia layout builder #780551

    Small addition:
    It might be some sort of security function by the server? I tried to send several datasets via the ajax request and they work as long as no html tag is involved. as soon as html tags are added the request is redirected as mentioned above…

    in reply to: Problems with avia layout builder #780538

    Hey!

    I checked the problem in detail and I am unfortunately not sure what could be causing this but the issue seems to be caused by the server not correctly working with the ajax request.

    Once the page is opened we send an ajax request via javascript to retrieve the page data.

    This is the request for the content on your server.
    https://www.dropbox.com/s/57wcms6knwycjsa/Screenshot%202017-04-20%2014.08.56.png?dl=0

    and this is the request on every other server we have ever encountered:
    https://www.dropbox.com/s/cumauy405kshf3w/Screenshot%202017-04-20%2014.09.42.png?dl=0

    As you can see the url does not match at all, although it should be the same. what is interesting is that the “initiator” on our own server is the javascript that fetches the additional data, in your case the “initiator” is the ajax file that should be queried in the first place. What this probably means that any point during fetching the request for the data your server redirects from the ajax file to the front page.

    Might be a rewrite rule or some server setting, I am afraid I am not sure. Since this might have to do with the server I am having a hard time identifying it since I am by now means a server admin :)

    Have you tried to contact your hosting provider if he might have any suggestions? Maybe they can chime in with a few ideas since right now I am not sure what we could change or do on the php/javascript side to fix the issue…

    Regards,
    Kriesi

    in reply to: Anniversary discount on Enfold? #780017

    Hi!

    No we did not do the discount yet, it is something we are still planing to do during the next few weeks when the timing is right. I am sorry that I can’t tell you exactly when that will be since this also depends on circumstances that are not controlled by us :/

    Cheers!
    Kriesi

    in reply to: Custom WordPress Development #779969

    Hey!

    Sorry for the late reply, I indeed missed it :P
    Truth to be told, I am quite happy with codeable, they seem to do nice work and therefore I dont really think it necessary for us right now to change all the forms and redirect links etc

    But I will keep your post in mind if we ever want to change the service we redirect users to ;)

    Best regards,
    Kriesi

    in reply to: Enfold Development #779302

    got it. will see what I can do ;)

    in reply to: Enfold Development #777877

    Hey!

    Most smaller requests we redirect to codeable, but I do send customers that have bigger projects to developers if they require geographic proximity or want someone who speaks their language. So if you post me a link to your website, and let me know where you are from and which languages you speak I can forward any requests from your area to you ;)

    Cheers!
    Kriesi

    in reply to: Streitfall #771361

    replied via mail ;)

    in reply to: Pagination not working correct #762060

    Hey!

    Thanks for your help. I was able to reproduce the issue locally and already added a bugfix to our next release. The release will be available early next week and will fix your issue ;)

    Regards,
    Kriesi

    Hey Lukas!

    Leider nicht. Enfold ist da einzigartig in der Bedienbarkeit, die älteren Templates sind leider doch ein stück unflexibler und komplizierter zu nutzen.

    Cheers!
    Kriesi

    in reply to: Responsive Issue – can't find the reason #759378

    Hey!

    Just to let anybody with a similar issue know: we will fix this issue with the next patch.

    Regards,
    Kriesi

    in reply to: WP Rocket compatibility #759359

    Hey!

    Thanks for the notice. this script actually should only be visible in the backend. we will fix this with the next patch and remove it from the frontend ;)

    Cheers!
    Kriesi

    in reply to: Layerslider not "full-version" #758861

    Hi!

    Actually you can use the embedded version, you just need to activate it with the license key you got from purchasing the standalone version. The plugin and theme version are identical codewise, however the Layerslider team decided to add a few features that are only available after entering the purchase code. I will talk with them if this is really necessary, but they will probably want to test it for a few weeks/months to see if it increases the sales of the standalone slider.

    Regards,
    Kriesi

    in reply to: Corona – psd files #757161

    Hi!

    I am afraid the theme was designed in the browser with HTML and CSS and therefore there is no PSD file available. Sorry for that :/
    If this is a dealbreaker to you and you can’t use the theme then feel free to apply for a refund since the item was mislabeled, which was clearly out fault.

    Cheers!
    Kriesi

    in reply to: Enfold 4.0 update – blank admin screen #755941

    Hi,

    Just wanted to catch up. The site looks fine to me and I can log into the backend. Are there any more issues or are we missing something? :)

    Best regards,
    Kriesi

    in reply to: Making YOU look good too! #754972

    thanks a lot ;)

    in reply to: Tab section not working #754291

    Hi,

    Some of the problems you guys are experiencing might be due to cached Javascript or CSS files. Please make sure to update your CDNs and clear your Browser Cache. If both is not working please post a link to the element in question with a description of what exactly is not working ;)

    Best regards,
    Kriesi

    Hey Steven,

    My best guess is that this is a caching issue and your site is loading older css/js files that it stored previously.
    You may not see the site properly until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    You can also try to open the page in a browser you have previously not used to check if its a caching issue :)
    If all of this does not help feel free to post us your login credentials and we will take a closer look.

    Best regards,
    Kriesi

    in reply to: Enfold text block not working even after updating #754288

    Hey biancajolly,

    We would need username and password for your wordpress admin area. the username and password you provided are for the ftp server I assume? (Since they did not work for the admin area)

    Best regards,
    Kriesi

    in reply to: some page not showing as logged in #754286

    Hey kilimats,

    Not sure how this is happening. Are you using a plugin to use a different menu once the user is logged in? If so which one?

    Best regards,
    Kriesi

    in reply to: How to adjust when Enfold change to mobile #754284

    Hey Stefan,

    Mobile view for which elements exactly? On first sight the one thing that sticks out is the main menu overlapping the logo. You can activate the mobile menu for ipad in your admin panel at enfold->headers->mobile

    If you have any other suggestions on how to improve the experience on your tablet let us know, since the next update will focus on mobile devices :)

    Best regards,
    Kriesi

Viewing 30 posts - 1 through 30 (of 2,879 total)