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Viewing 30 posts - 1 through 30 (of 2,784 total)
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  • in reply to: Demo Import not working #662306

    Hey
    I fixed it and responded to your refund request on themeforest ;)

    Cheers!

    Hi,

    I dont think thats related. The theme does not use EWWW Optimizer Plug-in (not even sure what it does ;D)
    Setting the folder to a different permission is in most cases totally ok. If you experience problems though with updating your backend styling you will need to temporarily change the permission back to 777 ;)

    Best regards,
    Kriesi

    in reply to: Urgent help needed: Enfold 3.6 Update Broke Website #643559

    Glad it worked ;)

    in reply to: Enfold 3.6 Update Broke Website #643558

    Hi,

    If you are all receiving the same error then your FTP update was not done properly I am afraid. The best way to fix this is to delete the entire enfold folder and upload the new version. The error indicates that a file that previously was named helper-mailchimp.php and now is named av-helper-mailchimp.php was not removed properly by your FTP tool when updating the folders.

    Best regards,
    Kriesi

    in reply to: Urgent help needed: Enfold 3.6 Update Broke Website #643556

    Hi,

    If you are all receiving the same error then your FTP update was not done properly I am afraid. The best way to fix this is to delete the entire enfold folder and upload the new version. The error indicates that a file that previously was named helper-mailchimp.php and now is named av-helper-mailchimp.php was not removed properly by your FTP tool when updating the folders.

    Best regards,
    Kriesi

    in reply to: Enfold – Minify Javascript and CSS #643513

    Hey!

    #1 As for slideshare: I don’t know the service but it seems its part of linkedin? It uses the same logo. Therefore I would recommend to just use the linkedin logo with a slideshare URL?

    #2 Providing minified code in the first place would be a viable strategy, but it makes any customizations for beginners (which we have a lot here) and maintenance so much harder that we decided against it. The minify and caching plugins do this job very well, only need to generate the compressed file automatically once and use virtually no server resources afterwards. I will keep your request in mind, I don’t easily dismiss valuable feedback but right now I’d rather improve and implement features that are not easily added with a perfectly valid plugin ;)

    #3 Most of these hosts use their own caching functionality by default paired with server side optimizations. Thats why they do not allow additional ones: they are not necessary and also to prevent any incompatibilities :)

    Regards,
    Kriesi

    in reply to: Enfold – Minify Javascript and CSS #643379

    Hey!

    I am afraid its a common misconception that a plugin uses more resources than if we would put the minify code into the theme files. This comes from a time when plugins were not well tested and were often bloated and would add a lot of functionality that was not necessary.

    But the truth is that a well coded plugin will use the same amount of resources as a function put into the theme files. Whats more, and that is why we don’t add this feature to the theme, when you switch the theme in the future, the plugin will still work fine and take care of whatever it should do. It is also heavily encouraged from WordPress.org to separate form and function as much as possible. A theme should do all the stuff that is styling related and plugins should add functionality. We are already stretching this recommendation a lot with the included template builder since its simply necessary for a successful theme nowadays but we try not to include any more stuff that should really be part of a plugin :)

    I am also not sure who told you that a caching plugin would take up more server resources but the whole point of a caching plugin ist to lessen the strain on the server and make the site load faster. We use Better Wp-Minify and Wp-Superchache on kriesi.at mainsite as well. Without it the site would be down pretty much all the time with nearly 500.000 Users per month ;D

    So if you want to improve the performance of your site I would recommend to use a similar set of well tested plugins.

    Hope this clears up some things ;)

    Regards,
    Kriesi

    Hi,

    they are indeed false positives. the files contain the base64 encoded demo data. You can ignore the warnings in this case ;)

    Best regards,
    Kriesi

    in reply to: Enfold Version 1.7 #639980

    Hey!

    I am afraid Josue is right. Sine 1.7 is more than 2 years old and we did not use version control back then we no longer have this version available :/
    Sorry for that

    Regards,
    Kriesi

    in reply to: Overlay effect BUG FOUNDED! #638048

    Hi,

    I am afraid not :/
    I copied the page to my test installation to see if the same problem occurs and it does not. on my test site the images display the overlay as they should.

    I can only imagine that maybe a plugin or an existing modification is causing the problem but since there are so many I wouldn’t even beginn were to start :/

    Not sure if this is easily fixable without disabling all existing plugins and disabling all modification that were done until this point. I am sorry that I do not have better news here.

    Best regards,
    Kriesi

    in reply to: Lizenz #636195

    Hey Georg!

    Ist kein Problem, solange du das theme nich permanent mit einer lizenz auf mehreren domains verwendest ;)
    Es zuerst auf einem demo server und dann auf einem live server zu installieren ist für die meisten Entwickler Usus ;)

    lg,
    Kriesi

    in reply to: Instagram updated icon #635878

    Hi,

    We will include the new isntagram icon once the iconset creator has made a new version ;)

    Best regards,
    Kriesi

    in reply to: Quick Question #632943

    Hi Zachary!

    We are currently quite satisfied with codeable but I will keep your proposal in mind and let you know if I decide to add a second customization option ;)

    Cheers!
    Kriesi

    Hi Enzo,

    Yes, you can do that. No problem at all ;)

    Best regards,
    Kriesi

    Hi!

    Yes, all enfold data is still stored in your database, even if the theme is deactivated. Once enfold is activated again the site will look like before ;)

    Regards,
    Kriesi

    Hi,

    I noticed that the browser tries to load the text editor but it is forbidden from doing so. Since this happens for the default editor as well would you mind trying to activate the wordpress default theme and see if the issue persists? (If thats the case  its more likely that the file either is missing on your server or that the permission of the file is set wrong.)

    Just want to make sure that its really theme related :)

    Best regards,
    Kriesi

    Hi,

    This is insanely weird but the simple word “having” seems to cause the issue. And its not because its copy/pasted or imported. If i write the word in a new post into a text element it causes the problem. Once I removed the word from the demo content the site worked fine again. 

    I will investigate the issue tomorrow a little more since its already 0:30 pm here. Since its not happening for me on my local installation I guess it might have to do with some of the server settings…
    In the meantime please make sure not to use the word anywhere, other than that the site should work fine now :P

    Best regards,
    Kriesi

    • This reply was modified 2 months, 2 weeks ago by  Kriesi.

    Yes i noticed that too. Whenever a text string is pasted the script seems to kill itself. Maybe this has something to do with the language the site is set up with…

    Might actually be a database issue. Do you have a tool like phpMyAdmin that lets us access the database so we can take a look?

    Best regards,
    Kriesi

    PS: sorry for the empty post – was to fast with sending ;D

    Hi!

    Thanks. Would you mind posting me your login credentials for the FTP access as well?
    I am not sure what exactly is happening on your site but I will try to re-install the theme. maybe there is a corrupted file.

    What I was able to find out until now is that when the theme loads the content in the advanced layout editor it gets redirected to the front page and then loads this page. not sure yet why this is happening but I will try to check if I can do something via FTP

    Regards,
    Kriesi

    Hi,

    the login credentials do not work for me. are they correct?

    Best regards,
    Kriesi

    Hey marcellovoc,

    Please post us a link to your website and your login credentials (in the “private data” field), so we can take a look at your backend. Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Kriesi

    PS: I think its rather disappointing when people ask for support and at the same time rate the theme with one star, without waiting to receive help. I hope you reconsider your rating once the issue is solved…

    Hi!

    Its indeed a false positive since the file was patched by us (something that woothemes did not do) However since we are no longer using the file anyways I will probably remove it altogether with the next update from our framework :)

    Regards,
    Kriesi

    in reply to: Besserwisserei im Doppelpack #628842

    Hey!

    E-Mail Adresse ist (Email address hidden if logged out) ;)

    lg,
    Kriesi

    in reply to: Avia Builder #627184

    Hey Khan!

    I am sorry but we do not allow the our template builder to be used in other themes that are sold.
    Sorry for that,

    Kriesi

    in reply to: customize search page result #627065

    Hi,

    You can try something like, this:

    add_filter( 'posts_clauses', 'post_query_order', 20, 1 );
    function post_query_order( $pieces )
    {
    if(is_search()){
        global $wpdb;
        $pieces['orderby'] = $wpdb->prefix.'posts.post_type ASC';
    }
        return $pieces;
    }
    

    Best regards,
    Kriesi

    in reply to: Enfold Showcase #626760

    Keep it coming ;)

    in reply to: Recommended plugins #626504

    Glad you like it, we will ;)

    Best regards,
    Kriesi

    in reply to: Troubleshooting my site- slideshow has no links #626327

    Did you set the linking option to “apply link to image”?

    http://cl.ly/g2or

    If so and it still does not work, please post us your login credentials (in the “private data” field), so we can take a look at your backend. Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username
    in reply to: Overlay effect BUG FOUNDED! #625914

    Hi,

    you can use the mail ” (Email address hidden if logged out)

    Best regards,
    Kriesi

    in reply to: Overlay effect BUG FOUNDED! #625761

    Hi,

    I am afraid without the possibility to check your backend its a little hard to investigate the issue further. I can see that the overlay is not applied but I am not sure if this is a plugin conflict, an issue with the layout builder, a customization or something completely different :/

    Any chance you can provide a login at a later time?

    Best regards,
    Kriesi

    PS: love what you have done with the theme, the site looks great!

Viewing 30 posts - 1 through 30 (of 2,784 total)