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Viewing 30 posts - 1 through 30 (of 101 total)
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  • in reply to: Problems with Enfold contact page #670060

    Thank you, but my IT administrator tells me that there is nothing wrong with our mail server, which is Google Apps. He also says that there is no way that the Google SMTP mail server could change the destination email address. And I see that I am not the only one with this problem, as Haydenkirk posted the same issue on this thread above. What can you do to diagnose the problem?
    Thanks,
    Alexia

    in reply to: Problems with Enfold contact page #660527

    the From email is (Email address hidden if logged out) , which is the account that is used for SMTP authentication. The To email address is (Email address hidden if logged out) . The emails are sent, but they sometimes go to the wrong address.
    Thank you.
    Alexia.

    in reply to: Problems with Enfold contact page #658704

    Thank you for your response, but that is not the problem. The problem is that the messages occasionally go to the wrong address. Instead of being sent to the email address specified in the Contact page, the message sometimes gets sent to one of the WP admin account addresses.

    Thank you,
    Cheers!
    Alexia.

    Hello Vinay,

    Now is working. I don´t know how, but after reloading and clearing cache almost 40 times its fine.
    Thank you for your help.

    Cheers,
    Alexia.

    Hello Vinay,
    I follow all the instructions but I lost the configuration.
    Thank you.

    Cheers,

    Alexia.

    in reply to: Video does not work on iPad #596617

    Hello,

    I’m talking about a video in this specific page http://prosourcenow.com that is inserted in a text box and plays by themselves in computers and visible in iphones but is NOT visible at all in IPADS.
    So, Ismael told me to insert my video inside the video element, and then I created a testing page to do so, called: http://prosourcenow.com/testing-video/
    And this is a testing page that I created with a video inserted inside the video element in the advance layout builder. I can´t put this video in a Slider because is NOT visible in ipads and iphones.
    So, in the video element is not a way to activate the autorotation. I know is not possible to activate the video in iphones and iPads, but at least I need to activate the autorotation in Computers because inserting the video inside the video element, even in the computers I have to activate manually. I don´t know if I need some css code or other customization.
    Thank you.

    Regards,

    Alexia.

    in reply to: Video does not work on iPad #595870

    Hello,

    Yes, I understand that, but autoplay for computers it is possible. So, How can I get the autoplay for the computers?
    Thank you.

    Cheers,
    Alexia.

    in reply to: Video does not work on iPad #593847

    Hello Ismael,

    I got it. I put the video inside the video element, in a page for a test, called http://prosourcenow.com/testing-video/ and now it is visible in iPad, but does not play automatically as on the home page ( In home page http://prosourcenow.com/ is inside a text block and does not work in iPad, but is a reference for you to know what I´m talking about if you check it from your computer) and when finish, disappear . How can I fix this issue?
    Also, will be possible to delete the bar bellow the video and only play automatically and stop without disappearing?

    You are awesome helpers!! Thank you so much,

    Alexia.

    in reply to: Video does not work on iPad #591376

    Hi Ismael,

    I used the free software you sent me to transcode the video, but still not working. My client does not want Youtube or Vimeo. Another suggestion?
    Thank you so much for your help!!

    Cheers,

    Alexia.

    in reply to: Site Migration #588782

    No more questions on the topic.

    Thank you so much for your help.

    Cheers,
    Alexia.

    in reply to: Video does not work on iPad #588780

    I did it and does no work at all with the default theme.

    Thank you,
    Alexia.

    in reply to: Footer text issue #587495

    Hi,

    The issue it was fixed by themselves. I don’t know how, but happened.
    Thank you.

    Regards,

    Alexia.

    in reply to: Site Migration #587432

    No problem,
    Thank you so much.

    Regards,
    Alexia.

    in reply to: Video does not work on iPad #586803

    Sorry, I make a mistake on the credentials.
    See Bellow, please.

    Thank you,

    Alexia.

    in reply to: Site Migration #585817

    I had no luck with this plugin. The server is a multisite and I would like to export only 1 site.
    Some other suggestions?

    Thank so much, Rikard and Guenni007,

    Alexia.

    in reply to: Video does not work on iPad #585816

    Let´s try something different,

    Below, credentials,

    Cheers,
    Alexia

    in reply to: Video does not work on iPad #583963

    Bellow credentials for temporary admin login.

    Thank you,

    Alexia

    in reply to: Video does not work on iPad #582637

    The site is now 24/7. Could you check please again now?
    Also I don´t know about crashing your Mac. I opened many times with a different Mac and does not crash them.

    Thank you.

    Cheers,

    Alexia.

    in reply to: Video does not work on iPad #579852

    Hello Rikard,

    My server is always down from 1am to 8am East Coast in USA.
    Can you please check again?

    Thank you,

    Alexia.

    in reply to: Special Heading #525863

    Now is working perfect!

    Thank you so much for your help.

    Very Best,

    Alexia.

    in reply to: Special Heading #525131

    Hi,
    I saw the page you are created.
    On my page on the special heading called “Dover Air Force Base”, the color should be #b02b2c but it shows in black. Meaning that the problem persist for some reason.

    You still have same credentials posted below.

    Thanks,

    Alexia.

    in reply to: Special Heading #524075

    Hi,
    I turned on the ALB elements.
    What value do I need to put in the custom CSS class field to make the Special heading white?

    Thank you,
    Regards,
    Alexia.

    in reply to: Special Heading #522633

    Hi,
    What means turning on custom class for ALB elements. I have no idea.

    Thank you,
    Alexia

    in reply to: Special Heading #521959

    Hello guys,

    Did you find the problem?
    Sorry for the pressure but I have to launch the site and I´m waiting for this issue to be fixed.
    Thank you very much!

    Very Best,

    Alexia.

    in reply to: Special Heading #521428

    Hi,
    The problem starts after the 3rd color section. I made another page same as the one with the problem, just to check if it was a bug on the page, and in that new page also starts after the 3rd color section. Just in case this help.

    Thanks,
    Alexia

    in reply to: Special Heading #521102

    Hi,
    I review the site, and is working but is not exactly what I want to. In some parts on the site, I need the special Heading in black or in a different color than white, and now, all the headings are white.

    Thank you so much.

    Alexia.

    in reply to: Special Heading #520737

    Hi,

    I do not have the caching plugin. I deactivate all the other plugins. I clear the browser cache. The problem persist. Any other ideas to fix this?

    Thank you,

    Alexia.

    in reply to: Special Heading #519640

    The problem persists.

    Thank you.

    Alexia.

    in reply to: Special Heading #519003

    I disable all the plugins and I removed all CSS.

    Thank you,

    Alexia.

    in reply to: Special Heading #518905

    The inline styles I set up as white but is shown in black. This is the problem.
    Check it on the site.
    Thank you,

    Alexia.

Viewing 30 posts - 1 through 30 (of 101 total)