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Viewing 30 posts - 1 through 30 (of 20,358 total)
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  • in reply to: Bunch of things #345045

    Hey!

    Where are you downloading from when on ThemeForest? I’ve heard once or twice where their site had an issue with the download link on the product page pointing to an old file but its never been confirmed.

    Try going to your Downloads and then downloading the entire package from there. Then unzip the whole thing and you’ll be able to install that theme file inside as either the zip through the WordPress admin or over FTP.

    You can check the version before installing by unzipping the theme folder and then opening the style.css file which has the version listed at the top.

    We don’t actually have access to any download links for any themes. All purchases are handled through ThemeForest and support is handled separately through Kriesi outside of the Envato network. If you are still getting the 1.3 version from your downloads we would need to alert ThemeForest since it would be a pretty big issue if old versions of a purchase were being pushed out.

    Cheers!
    Devin

    in reply to: Move mainblog to subblog with using enfold child theme #336892

    Hi mmc-werbung!

    That really isn’t something we can assist with unfortunately. There are a couple of ways you can set up a multisite and it depends on how you want to set the whole thing up.

    Moving over the settings is doable from within the Enfold options from the import/export options but if you want to move a database you’ll need a plugin like WP MigrateDB or WP MigrateDB PRO.

    Cheers!
    Devin

    in reply to: Suggestions #336875

    Hey David!

    Thanks for the input :)

    Best regards,
    Devin

    Hey @zmata!

    What page is that on where you don’t have the button any longer? I logged into the site but see if on pages like normal.

    Regards,
    Devin

    in reply to: Pages editor problem after wordpress 4.0 update #336863

    Hi estercuni!

    I can’t access the url right now for some reason but what you are describing is an issue with using an out of date theme version with WordPress 4.0.

    You need to be on Enfold 2.9.2+ for it to work with WordPress 4.0.

    http://www.kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Devin

    in reply to: Template Builder is not working #336858

    Hey Khaled_288!

    How we fix bugs is by updating the theme. At this point, the theme works in conjunction with WordPress 4.0 and with that in mind we do advise everyone to update their theme files right along with WordPress so that plugins+theme+WordPress will sync up in compatibility.

    If you have customized the theme directly, we unfortunately can *not* help you keep those customization. Theme setting configurations however will stay intact except in those areas where older functions have been replaced with the newer configuration settings.

    In those cases, its normally less than 10 minutes to change over to the new styles you want. For the vast majority of our users this has had no issue. For those users who rely on their site for business it isn’t generally a problem because they have set up a development site to test upgrades on either locally or on their live server.

    I don’t know what your issue actually is at this point but yes your two options at this point are to update your theme and use the new layout settings to reconfigure what you had previously or to request a refund from ThemeForest and move on.

    Best regards,
    Devin

    in reply to: Sidebar is showing UNDER blog #336393

    Glad you found the issue and its working as it should now :)

    in reply to: Can't edit aspects of theme #336285

    Hey!

    That might fix it and its worth a shot if you have a host with one-click WordPress installation capabilities.

    With that said, before installing Enfold make sure you can upload images on the new installation and those standard WordPress functions are all working. Then upload the theme over FTP following the steps here: http://www.kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Cheers!
    Devin

    in reply to: Template Builder is not working #336282

    Hi @jejito!

    Try going to your WordPress admin and deactivating all active plugins.

    Then go to the Dashboard>Updates panel and re-install the 4.0 WordPress update. Once that is done you can re-update the theme over FTP following the steps on this page to make sure no errors happen when updating: http://www.kriesi.at/documentation/enfold/updating-your-theme-files/

    If you continue to have any issues please open up a new topic with a link to your site and admin credentials in the private data.

    Cheers!
    Devin

    in reply to: Adaptive Images or similar feature #336274

    Hey MeisDesign!

    The Advanced LayerSlider plugin doesn’t have a fullscreen option but the theme has a fullscreen slideshow option. That is the only way I know of to get that kind of effect from the theme.

    In that case, the theme only needs a really big image and it will then make it fit the browser and for whatever device the user is viewing the site with.

    Best regards,
    Devin

    Hey Ad-Min7477!

    Not at the moment no.

    Regards,
    Devin

    Hey Christopher!

    Not with the built in version. You would need to use a more complex form builder like Gravity forms to do something like that.

    Best regards,
    Devin

    in reply to: Sidebar is showing UNDER blog #336269

    Hey ojasray!

    I’m not sure what you mean. This is how I see the page live right now:

    Best regards,
    Devin

    in reply to: Blog Post within Avia Layout Builder PHP #336268

    Hi tyler3190!

    All of the layout builder elements are in config-templatebuilder/avia-shortcodes

    Cheers!
    Devin

    in reply to: Google Analytics Event Code Deleted #336266

    Hi Jason!

    The text box uses the default WordPress filters which will cause issues when trying to use code. We have the code element in place that you can use instead and it doesn’t have any filters so code stays clean.

    Cheers!
    Devin

    in reply to: Doesn't play nice with Woocommerce Wishlist extension #336262

    Hi littlepackage!

    I’ll tag the topic for Kriesi to see if WooThemes can send over the extension for him to look at.

    I’ve actually seen the extension in use with Propulsion in the past but it was some time ago so perhaps things have changed.

    Cheers!
    Devin

    in reply to: remove the copiright down the page #336258
    in reply to: Enfold empty zip_folder #336253

    We really have no way of confirming purchases here on the forums unfortunately. With how popular the theme is and how many times it is downloaded and installed every day I can assure you that the zip from ThemeForest is correct.

    There must be something else happening for you to be getting an empty folder. In that case the best, and I think only, option would be to contact ThemeForest directly.

    in reply to: IE7 Bug Report (and fix) in avia.js #336251

    Hi scottybowl!

    The theme isn’t ever going to support IE7 but I’ll flag it for Kriesi in case he wants to try it out.

    Cheers!
    Devin

    Hi ivolutionconsulting!

    We actually have no connection with ThemeForest to be able to see anything like that. You can try contacting Kriesi directly through the contact form here on the site and I’ll tag him here as well.

    Otherwise you would need to contact ThemeForest since they handle all purchasing/accounts for the theme purchase and download.

    Best regards,
    Devin

    in reply to: Slow loading teakes like forever #336000

    Hey smorrone!

    Difficult to say but my guess would be the server simply has a slow response time. The resource loading time is fine but the time it takes for the server to respond for me (on a fibre connection) is pretty slow.

    Regards,
    Devin

    in reply to: Enfold empty zip_folder #335998

    Hey damian2013!

    We have a video walkthrough on installing the theme over FTP which shows what should be happening with unzipping: http://www.kriesi.at/documentation/enfold/install-enfold-over-ftp/

    If the zip is empty on your end the only resource we really have to direct you to unfortunately is ThemeForest support. We don’t have any ability to check/verify purchasers or to edit things on ThemeForest.

    Cheers!
    Devin

    Hi MICHAELWINN!

    Unless you need to target a specific function I would suggest not using onmouseover. Its a sidestep to your issue but any other alternative would be better.

    The automated schema output shouldn’t have any effect at all on this however. Does it work specifically it is turned on?

    Best regards,
    Devin

    in reply to: Menu is overlapping the logo #335995

    Hi!

    Unfortunately the only real solution is using a smaller logo or less menu items (if you must keep the same layout). Ultimately, the layout conforms to the content *or* the content conforms to the layout.

    Best regards,
    Devin

    in reply to: Follow up on ticket am #322190 #335993

    Hey!

    As far as I know (looking at our internal bug list) there are no other reports even mentioning freezing editor so it seems like this is most likely a local/single instance issue. If we do get a secondary instance of it we can look for any duplicate setups/plugins etc but otherwise its a lot of shooting in the dark.

    If you have it at a mostly-working or workable point I would suggest creating (if possible) a dev environment that is a duplicate of what you have now on the same server for further testing and keeping the live site stable.

    At that point if we do get any other instances of the same issue we can check easily and try and figure out what the root issue is.

    Best regards,
    Devin

    Hi mowill!

    You can remove the code directly in the footer.php file.

    Best regards,
    Devin

    Hey!

    Try deactivating all active plugins and see if that helps. The css alone shouldn’t have any conflict like you are getting.

    If that doesn’t work your best next step would be looking into a freelance developer to dig into customizing the mobile specific changes and what the conflict is. Support doesn’t really cover customization though we do provide it where possible and as available.

    Regards,
    Devin

    in reply to: site loading speed #335988

    Hi!

    That is something a freelance developer can customize for you but not something we can do on our end.

    Cheers!
    Devin

    in reply to: Turn on debug mode? #334351

    Hey Melinda!

    The function didn’t change in the last update. Make sure you’ve added it in just as you see on the docs page here: http://www.kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Regards,
    Devin

    in reply to: How Do I Duplicate The Photography Portfolio Demo? #333019

    Hi bigtime32!

    Go to your theme options and then the Demo Import tab. From there you can select any of the demos to import in.

    Best regards,
    Devin

Viewing 30 posts - 1 through 30 (of 20,358 total)