Forum Replies Created

Viewing 30 posts - 1 through 30 (of 28,417 total)
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  • in reply to: Create youtube/uploaded video gallery #436003

    Hey!

    Unfortunately, mp4 video format isn’t supported by the lightbox plugin. You can still add the url as portfolio item custom link but it will open the video player in another page.

    Regards,
    Ismael

    in reply to: Visual Editor Issues #436001

    Hi!

    Issue seems to be happening only on specific pages(About Us for example). I created a test page and the default editor is working fine (visual and text mode): http://www.saddlecreekllc.com/test-page/

    Please try to deactivate all plugins, remove browser cache then test it again.

    Regards,
    Ismael

    in reply to: Appearance – Menus #436000

    Hi!

    Is this happening when you switch to a default theme? Please refer to this link for a possible fix: http://www.kriesi.at/support/topic/menu-creation-disappear-when-activating-enfold-v2/#post-433916

    Best regards,
    Ismael

    Hi!

    Did you add a code wrapper element? It doesn’t look like that in our installation. Use a text block instead. Make sure to switch to html or text mode before adding the shortcode.

    Looks like you
    Cheers!
    Ismael

    in reply to: font size menu problem #435998

    Hey!

    Go to the Appearance > Menus panel. Edit the Nuestras Ventanas menu item, disable the “Use as Mega Menu” option. You might need to recreate the sub menus.

    Best regards,
    Ismael

    in reply to: ÆØÅ (Norwegian letters) turned to gibberish #435995

    Hey!

    Thank you for the info. We have reported the issue to Kriesi. It might take a while before we can fix it.

    Regards,
    Ismael

    in reply to: Theme Update Problems (kinda urgent) #435994

    Hey!

    The Enfold theme is deactivated when I checked the dashboard. We enabled it back: http://plasticar.pt/wp-admin/admin.php?avia_welcome=true&page=avia

    Please update the theme to 3.1.3.

    Best regards,
    Ismael

    in reply to: Theme CSS not loading for https #435992

    Hey!

    I don’t see any minified files when I checked the page. Do you have a cache plugin? Please purge the cache. I just noticed that you’re using a very old version of the theme, 2.7. Please update the theme to version 3.1.3 then we’ll check it again.

    After the update, try this plugin: https://wordpress.org/plugins/ssl-insecure-content-fixer/

    Best regards,
    Ismael

    in reply to: Section Background Overlay #435982

    Hi!

    It is a unique class. You can edit includes > loop-index.php if you want to change it.

     //echo preview image
            if(strpos($blog_style, 'big') !== false)
            {
                if($slider) $slider = '<a href="'.$link.'" title="'.$featured_img_desc.'">'.$slider.'</a>';
                if($slider) echo '<div class="big-preview '.$blog_style.'">'.$slider.'</div>';
            }
    
            if(!empty($before_content))
                echo '<div class="big-preview '.$blog_style.'">'.$before_content.'</div>';

    Cheers!
    Ismael

    in reply to: swap tabs fro accordian mobile #435981

    Hi!

    Yes, you can use the class attribute to toggle the display of the elements. You don’t need to add the custom page id.

    Cheers!
    Ismael

    in reply to: MIME-type and image attachment link #435978

    Hey!

    Glad you figured it out. Mind sharing the fix? :)

    Regards,
    Ismael

    in reply to: Column header text disappearing and slider text #435976

    Hey!

    @hunter74: I’m sorry but I’m not sure I understand you correctly. Can you please explain it a bit? A screenshot will help. If you’re referring to the custom html class when a user is viewing on an ipad, you can use the avia-ipad class attribute.

    Regards,
    Ismael

    in reply to: Blank page on edit #435974

    Hi!

    I noticed that you installed the following plugins:

    WP Clone
    All-in-One

    Did you just transfer the website recently? Maybe, the database was not transferred properly. Please contact your hosting provider to restore the site.

    Best regards,
    Ismael

    in reply to: rtl footer #435972

    Hey sasha!

    Thank you for using Enfold.

    Look for this code:

    var rtlContainer = $('.entry-content-wrapper'); 
    

    Replace it with:

    var rtlContainer = $('.entry-content-wrapper, #footer .container'); 
    

    Best regards,
    Ismael

    in reply to: Portfolio Slug #435954

    Hi!

    Please replace the code with this because the previous one will affect the portfolio base category:

    add_filter('avf_portfolio_cpt_args', 'avf_portfolio_cpt_args_mod');
    function avf_portfolio_cpt_args_mod($args) {
    	$args['rewrite']['with_front'] = false;
    	return $args;
    }

    Regards,
    Ismael

    in reply to: Color Section 100% & Fullwidth Sub Menu Conflict #435948

    Hi!

    Thank you for the heads up. We have reported the issue to Kriesi. A fix should be on the way. For now, you can edit js > shortcodes.js, look for this code around line 2189:

    subtract	= $('#wpadminbar, #header.av_header_top:not(.html_header_transparency #header), #main>.title_container')
    

    Replace it with:

    subtract	= $('#wpadminbar, #header.av_header_top:not(.html_header_transparency #header), #main>.title_container, #top .av-submenu-container')
    

    Again, look for this code:

    subtract.each(function(){ wh100_mod -= this.offsetHeight - 1; });
    

    Below, add this:

    subtract.each(function(){ wh100 -= this.offsetHeight - 1; });
    

    Best regards,
    Ismael

    Hey!

    I think it is cause by the WordFence cache settings. There is a cache version number in the enfold.css file. It should not be there by default. I tried to exclude the dynamic_avia folder where the enfold.css file is located but I can’t clear the WordFence cache. There’s an error:

    http://wp.meiklesfc.com.au/wp-admin/admin.php?page=WordfenceSitePerf

    A total of 1 errors occurred while trying to clear your cache. The last error was: Could not create a lock file /home/meiklesfc/domains/wp.meiklesfc.com.au/public_html/wp-content/wfcache/clear.lock to clear the cache.

    Please contact the plugin author regarding this issue.

    Best regards,
    Ismael

    in reply to: Color of Page background #435931

    Hey!

    Unfortunately, it doesn’t help. We don’t know which element is causing the issue. We need to see the actual website.

    Regards,
    Ismael

    in reply to: Custom HTML for Read More Link #435928

    Hi!

    There is actually a hook but it’s not directly related to the read more link. It is for the excerpt length and delimiter. You can use the css code or edit the files manually. Edit the includes > loop-index.php or the config-templatebuilder > avia-shortcodes > postslider.php file if you’re using the grid layout. Look for this code:

    $permalink = '<div class="read-more-link"><a href="'.get_permalink($the_id).'" class="more-link">'.__('Read more','avia_framework').'<span class="more-link-arrow">  &rarr;</span></a></div>';
    					$prepare_excerpt = !empty($entry->post_excerpt) ? $entry->post_excerpt : avia_backend_truncate($entry->post_content, apply_filters( 'avf_postgrid_excerpt_length' , 60) , apply_filters( 'avf_postgrid_excerpt_delimiter' , " "), "…", true, '');

    Regards,
    Ismael

    in reply to: Items on Masonry have the same description #435926

    Hey!

    The masonry element works fine on our installation. Please try to delete the entire enfold folder then replace it with a new one.

    Best regards,
    Ismael

    in reply to: Mega menu issue with WordPress 4.2 #435905

    Hi!

    Forbidden error when I checked this image: http://www.sphere-evenements.com/dash.jpg

    Please use imgur or dropbox. When I checked the actual page, I don’t see any mega menu: http://www.sphere-evenements.com

    Best regards,
    Ismael

    in reply to: post display on category pages #435901

    Hey!

    Add this in the functions.php file:

    add_filter('avf_blog_style','avia_change_category_blog_layout', 10, 2); 
    function avia_change_category_blog_layout($layout, $context){
    if($context == 'archive') $layout = 'single-big';
    return $layout;
    }

    You can change the layout if you want. Available layout are single-small, single-big, blog-grid and multi-big. The demo posts are using the more tag, that’s why they the “read more” link.

    Regards,
    Ismael

    in reply to: Overlay behaviour only on hover #435897

    Hi!

    That’s because we use the hover state of the whole masonry container. It’s not possible to create a hover effect for elements outside the hovered element. If you really want this kind of effect, you need to create a custom jquery script because it is not possible with css alone. Unfortunately, this modification is outside the scope of support. Please hire a freelance developer or contact codeable: http://www.kriesi.at/contact/customization

    Best regards,
    Ismael

    in reply to: In page links not working #435894

    Hey!

    You didn’t mention that you created custom elements in the advance layout builder. A few shortcodes, color section for example, automatically creates closing tags when needed or if another element is present in the page. I guess these custom elements doesn’t have that and it breaks the layout of the page. I created a test page without the custom elements and it works OK. All sections are intact: http://papaboisfood.com/test-page/

    Why do you need to create custom elements? For example, instead of creating a “Fullwidth Easy Slider w preview” element, you can use the Layer Slider. I’m sorry but we can’t help you trace back all modifications in the theme. Please hire a freelance developer to improve the custom elements.

    Regards,
    Ismael

    Hey!

    Ok. I tried to go to another page, go back then move the cursor over the menu item with a sub menu which is the About menu item but I still can’t reproduce the issue. I’ll ask the rest of the support team to check.

    Use the featured image or use the Add Media button to add images inside the post.

    Regards,
    Ismael

    in reply to: Youtube not workin in Firefox Mac version!? #435875

    Hi!

    Looks like you added the video by using a third party plugin. Try to use the Video element instead.

    Cheers!
    Ismael

    in reply to: Iphone Rendering #435874

    Hi!

    Add the previous code inside the media query:

    .avia-builder-el-0.av-minimum-height-100 .container, .avia-builder-el-0.avia-fullscreen-slider .avia-slideshow {
      height: 200px !important;
    }

    Best regards,
    Ismael

    in reply to: Child theme how to add new social icons #435872

    Hi!

    Place the code of the register-admin-options.php file on pastebin.com. Create another pastebin for the header.php and another for the css modifications. We would like to check it.

    Best regards,
    Ismael

    in reply to: Custom post Type in Masonry #435871

    Hi!

    Create a custom post type by using this plugin: https://wordpress.org/plugins/custom-post-type-ui/

    Regards,
    Ismael

    in reply to: Don't display image on single post #435870

    Hi!

    What do you mean by “posts created outside of that form”? The code above should enable the Don’t display image on single post option by default.

    Regards,
    Ismael

Viewing 30 posts - 1 through 30 (of 28,417 total)