http://www.kriesi.at/support/tags/brighbox Support Forum - Tag: brighbox - Recent Posts en-US Wed, 19 Jun 2013 07:42:32 +0000 http://bbpress.org/?v=1.0.2 q http://www.kriesi.at/support/search.php http://www.kriesi.at/support/topic/lack-of-technical-support#post-43023 Wed, 22 Feb 2012 20:44:32 +0000 brobins 43023@http://www.kriesi.at/support/ <p>Chris Beard,</p> <p>Can i Just point out that my 'nightmare' is a long way from being over. I still have a number of questions that have been left unanswered for 2 weeks if you check the forum! Yes, I received a response to one or two of my recent posts but please dont consider this settled as its not.</p> <p>You will appreciate our concerns and frustrations as the support here is usually spot on.</p> <p>When Kriesi was dealing with the support requests for the Display theme I used a few years ago it was brilliant. Always speedy, amazingly friendly and professional and none of the attitude that seems to be getting banded around now.</p> <p>I'm not trying to be difficult here, I just find it rich when I see a comment like yours posted recently and I still have numerous questions left without so much as an acknowledgement.</p> <p>I hope you find the time to look over them soon.</p> <p>Thanks, </p> http://www.kriesi.at/support/topic/lack-of-technical-support#post-42988 Wed, 22 Feb 2012 18:28:19 +0000 LateForWork 42988@http://www.kriesi.at/support/ <p>i added the link this is one of the emails i sent below.....<br /> at this time i ended yup getting a different theme because i was not getting any help.<br /> I was even asking about a refund because i have waited at least 2 weeks or a response to 1 of my questions and of course still no response.</p> <p>email previously sent to kriesi<br /> Honest since the the codes i have been using from your support forum haven't been working I am not happy with the theme 100%. Maybe the theme for what i need is not this one; but since o bought it i have to make it work somehow. I have a clothing company and need it to work well as an e-commerce site as well.</p> <p>the 2 comments i can think of know are:</p> <p><a href="http://www.kriesi.at/support/topic/portfolio-images-and-search-result-layout" rel="nofollow">http://www.kriesi.at/support/topic/portfolio-images-and-search-result-layout</a> </p> <p>and </p> <p><a href="http://www.kriesi.at/support/topic/2-things-blog-page-and-featured-images" rel="nofollow">http://www.kriesi.at/support/topic/2-things-blog-page-and-featured-images</a> </p> <p>Please help. I have other questions but i need my 1st questions to be answered and see if they work to se if it's even worth using the theme. I hope it is!</p> <p>Thank you in advance. </p> http://www.kriesi.at/support/topic/lack-of-technical-support#post-42981 Wed, 22 Feb 2012 17:14:49 +0000 Chris Beard 42981@http://www.kriesi.at/support/ <p>Hi,</p> <p>you can always respond to your unanswered topic again if it's not responded to within 2 to 3 days to make sure it's not lost.<br /> As you can see, we're 3 support members, a third one was hired recently because of a spike in support requests. We try our best to respond as soon as possible, mostly within 24 hours.<br /> Might I add that brobins was helped right after he posted this and his "nightmare" is over. I'll check your topics now.</p> <p>Often we get support emails from members without a link to the support topic and therefore it's lost. Could you point me to the topic you've requested email support in? I've just checked your topics and replies and I couldn't retrieve a conversation about email support. Can you also tell me where you mailed to and what the email contained?</p> <p>I'll check your other topics right now.</p> <p>Best regards,<br /> Chris </p> http://www.kriesi.at/support/topic/lack-of-technical-support#post-42956 Wed, 22 Feb 2012 13:27:55 +0000 LateForWork 42956@http://www.kriesi.at/support/ <p>What bugs me out even more is that i received an email saying he will get to it and still nothing! I once had a theme fore free and had better help from the creator from the theme! </p> http://www.kriesi.at/support/topic/lack-of-technical-support#post-42793 Tue, 21 Feb 2012 20:58:14 +0000 brobins 42793@http://www.kriesi.at/support/ <p>Yes! I am having an absolute nightmare myself.</p> <p>The theme I purchased is Angular and I have a whole heap of questions that have been left unanswered for anything up to 2 weeks, it is getting ridiculous!</p> <p>One VERY unhappy customer here :-( </p> http://www.kriesi.at/support/topic/lack-of-technical-support#post-42770 Tue, 21 Feb 2012 18:09:50 +0000 LateForWork 42770@http://www.kriesi.at/support/ <p>Does anyone have the same problem? Lack of technical Support! I have tried a number of the suggested editing for visual changes and they do not all work. I have asked question in the posts and no responses yet. It's been over 2 weeks. I emailed the person who deals with the support of this theme. I was told they will work on it and still no help. I asked for a refund lets see what happens :( </p> http://www.kriesi.at/support/topic/need-help-with-graphic-sizing-for-the-tablet-slider#post-26223 Thu, 01 Sep 2011 19:58:32 +0000 Chris Beard 26223@http://www.kriesi.at/support/ <p>For sizes of images you can check the functions.php file, after every line the use of it is commented.<br /> As an example, in my previous post you see:<br /> <code>// medium preview pic for tablet 3d slider</code> </p> http://www.kriesi.at/support/topic/need-help-with-graphic-sizing-for-the-tablet-slider#post-26108 Tue, 30 Aug 2011 21:57:59 +0000 thekalilgroup 26108@http://www.kriesi.at/support/ <p>Thank you...That worked great! </p> <p>Another question...how wide and high does the graphic need to be for the slide show panel? </p> http://www.kriesi.at/support/topic/need-help-with-graphic-sizing-for-the-tablet-slider#post-26013 Mon, 29 Aug 2011 12:40:51 +0000 Chris Beard 26013@http://www.kriesi.at/support/ <p>Hey,<br /> thanks QT for helping us out :)</p> <p>He's right. In the functions.php file you'll find a bunch of image sizes<br /> <pre><code>//3d slider $avia_config[&#39;imgSize&#39;][&#39;tablet_3D_welcome&#39;] = array(&#39;width&#39;=&gt;400, &#39;height&#39;=&gt;315); // medium preview pic for tablet 3d slider</code></pre> <p>So the width would have to be 400 and the height 315. </p> http://www.kriesi.at/support/topic/need-help-with-graphic-sizing-for-the-tablet-slider#post-25975 Sun, 28 Aug 2011 00:53:47 +0000 QT 25975@http://www.kriesi.at/support/ <p>Hello … </p> <p>If I remeber … it is "315px x 400px"<br /> and you can also find al sizes it in the "function.php"</p> <p>Greetz QT </p> http://www.kriesi.at/support/topic/need-help-with-graphic-sizing-for-the-tablet-slider#post-25969 Sat, 27 Aug 2011 21:19:42 +0000 thekalilgroup 25969@http://www.kriesi.at/support/ <p>What is the optimal size for a graphic that sits in the Tablet Slider? Right now the top of the head is being cut off and the top of another graphic. I have tried multiple sizes and none are looking right.</p> <p>Thanks in advance for your help! </p>