Support Forum - Topic: Angular: Insert shortcode with magic wand

Support Forum - Topic: Angular: Insert shortcode with magic wand - popup overlay is blank http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank Support Forum - Topic: Angular: Insert shortcode with magic wand - popup overlay is blank en-US Thu, 20 Jun 2013 00:33:02 +0000 http://bbpress.org/?v=1.0.2 <![CDATA[Search]]> q http://www.kriesi.at/support/search.php AllysonA on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54416 Wed, 02 May 2012 23:18:36 +0000 AllysonA 54416@http://www.kriesi.at/support/ OK, thanks. Marking this thread as solved. Ivan, thanks again! Mya on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54399 Wed, 02 May 2012 19:36:25 +0000 Mya 54399@http://www.kriesi.at/support/ You are correct AllysonA. You could manually update the theme files based on the changelog if need be. I would suggest though you make a backup of the two files just in case. As far as incorporating the change that Kriesi's decision. We've flagged him on this thread. Regards, Mya AllysonA on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54395 Wed, 02 May 2012 19:18:21 +0000 AllysonA 54395@http://www.kriesi.at/support/ Ivan, that works! Thank you so much! Devin, Kresi, et al - now that I've changed files in the angular theme folder, my changes will get overwritten by the next theme update, correct? If so, can you incorporate this change into the themes, or let me know of a way to ensure the changes don't get overwritten? iwe_ on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54348 Wed, 02 May 2012 16:21:28 +0000 iwe_ 54348@http://www.kriesi.at/support/ Hi, I found a solution. You have to modify: propulsion\framework\php\avia_shortcodes\tinymce\dialog.php and propulsion\framework\php\avia_shortcodes\preview-shortcode-external.php search for following line to find the right code: <code> foreach ($paths as $path) { if(@include_once($path.'/wp-load.php')) break; } </code> replace with: <code> foreach ($paths as $path) { if(@file_exists($path.'/wp-load.php')) { include($path.'/wp-load.php'); break; } } </code> Thats works for me. Regards, Ivan Devin on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54146 Tue, 01 May 2012 14:42:48 +0000 Devin 54146@http://www.kriesi.at/support/ Thanks AllysonA. We'll update as soon as we have something :) AllysonA on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54046 Mon, 30 Apr 2012 23:04:29 +0000 AllysonA 54046@http://www.kriesi.at/support/ Hi Devin, It's a pretty standard shared hosting setup. Linux i686, PHP 5.3.8, Apache 1.3.42, etc. The results of phpinfo() are below, with a few values removed for privacy/security. Let me know if you need any other details. Thanks! ********************** PHP Version 5.3.8 Build Date Mar 15 2012 23:29:05 Configure Command './configure' '--disable-fileinfo' '--enable-bcmath' '--enable-calendar' '--enable-exif' '--enable-ftp' '--enable-gd-native-ttf' '--enable-libxml' '--enable-magic-quotes' '--enable-mbstring' '--enable-pdo=shared' '--enable-sockets' '--enable-zip' '--prefix=/usr' '--with-curl=/opt/curlssl/' '--with-curlwrappers' '--with-freetype-dir=/usr' '--with-gd' '--with-gettext' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libxml-dir=/opt/xml2/' '--with-mcrypt=/opt/libmcrypt/' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-mysqli=/usr/bin/mysql_config' '--with-openssl=/usr' '--with-openssl-dir=/usr' '--with-pcre-regex=/opt/pcre' '--with-pdo-mysql=shared' '--with-pdo-sqlite=shared' '--with-png-dir=/usr' '--with-pspell' '--with-sqlite=shared' '--with-xpm-dir=/usr/X11R6' '--with-xsl=/opt/xslt/' '--with-zlib' 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zlib.output_compression_level -1 -1 zlib.output_handler no value no value Additional Modules Module Name ionCube Loader Environment Variable Value SERVER_PORT 80 REQUEST_URI /info.php SCRIPT_NAME /info.php HTTP_CONNECTION keep-alive PATH /usr/local/bin:/usr/bin:/bin PWD /usr/local/cpanel/cgi-sys REDIRECT_STATUS 200 HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5 HTTP_ACCEPT text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 SHLVL 0 SERVER_SOFTWARE Apache QUERY_STRING no value GATEWAY_INTERFACE CGI/1.1 SERVER_PROTOCOL HTTP/1.1 HTTP_ACCEPT_ENCODING gzip, deflate REDIRECT_URL /info.php REQUEST_METHOD GET ORIG_SCRIPT_FILENAME /usr/local/cpanel/cgi-sys//php5 ORIG_PATH_INFO /info.php ORIG_SCRIPT_NAME /cgi-sys/php5 PHP Variables Variable Value PHP_SELF /info.php _REQUEST["wp-settings-time-1"] 1335466849 _REQUEST["Angular_avia_banner"] firstcall _REQUEST["wp-settings-1"] editor=tinymce&align=left&hidetb=1&urlbutton=none _REQUEST["wp-settings-time-3"] 1335473120 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_SERVER["ORIG_PATH_INFO"] /info.php _SERVER["ORIG_SCRIPT_NAME"] /cgi-sys/php5 _SERVER["PHP_SELF"] /info.php _SERVER["REQUEST_TIME"] 1335822437 _SERVER["argv"] Array ( ) _SERVER["argc"] 0 _ENV["SERVER_PORT"] 80 _ENV["REQUEST_URI"] /info.php _ENV["SCRIPT_NAME"] /info.php _ENV["HTTP_CONNECTION"] keep-alive _ENV["REMOTE_PORT"] 56045 _ENV["PATH"] /usr/local/bin:/usr/bin:/bin _ENV["PWD"] /usr/local/cpanel/cgi-sys _ENV["REDIRECT_STATUS"] 200 _ENV["HTTP_ACCEPT_LANGUAGE"] en-us,en;q=0.5 _ENV["HTTP_ACCEPT"] text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 _ENV["SHLVL"] 0 _ENV["SERVER_SOFTWARE"] Apache _ENV["QUERY_STRING"] no value _ENV["GATEWAY_INTERFACE"] CGI/1.1 _ENV["SERVER_PROTOCOL"] HTTP/1.1 _ENV["HTTP_ACCEPT_ENCODING"] gzip, deflate _ENV["REDIRECT_URL"] /info.php _ENV["REQUEST_METHOD"] GET _ENV["ORIG_SCRIPT_FILENAME"] /usr/local/cpanel/cgi-sys//php5 _ENV["ORIG_PATH_INFO"] /info.php _ENV["ORIG_SCRIPT_NAME"] /cgi-sys/php5 Devin on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54010 Mon, 30 Apr 2012 19:06:48 +0000 Devin 54010@http://www.kriesi.at/support/ Memory, OS(32bit or 64bit), PHP version. If its on something like a dedicated virtual plan server or a generic hosting plan. The more the better at this point :) AllysonA on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-54004 Mon, 30 Apr 2012 18:52:21 +0000 AllysonA 54004@http://www.kriesi.at/support/ Sure, what specs do you want to see? Devin on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-53977 Mon, 30 Apr 2012 16:29:29 +0000 Devin 53977@http://www.kriesi.at/support/ Its a frustrating issue because it isn't widespread and I still don't see any common denominator. Could you possibly post your hosting specs here? AllysonA on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-53975 Mon, 30 Apr 2012 16:24:49 +0000 AllysonA 53975@http://www.kriesi.at/support/ Hey Devin, This is not with Hostgator, but I did contact the host and point them to the post about Timthumb - that's not the issue here. mod_security was enabled by default, so I thought I had found the issue there, but I disabled it through .htaccess and it didn't make a difference. I asked the host to double check that mod_security was indeed disabled effectively, and they confirmed it was. So I'm still stumped/frustrated. Thanks. Devin on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-53934 Mon, 30 Apr 2012 14:04:25 +0000 Devin 53934@http://www.kriesi.at/support/ Hey AllysonA, This has been popping up here and there recently but I still have not been able to find a continual root cause. If you are by chance with HostGator, did you try the suggestion of contacting them re: Timthumb? Regards, Devin AllysonA on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-53752 Fri, 27 Apr 2012 19:23:15 +0000 AllysonA 53752@http://www.kriesi.at/support/ Thanks Mya for the quick response! I'm on a Mac, using mainly Firefox 12. But I've also tried with Safari (5) and Chrome (18) - behavior is the same on all three browsers. Mya on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-53750 Fri, 27 Apr 2012 19:17:53 +0000 Mya 53750@http://www.kriesi.at/support/ Hi AllysonA, Thank you for the detailed message! Could you tell us what browser/version you're using? For example, I'm using Firefox 11.0 and on my install of Angular all the shortcodes work. In the meantime, I'm going to forward this to the rest of the support team as well as Kriesi to see if they may have a resolution for you. Regards, Mya AllysonA on "Angular: Insert shortcode with magic wand - popup overlay is blank" http://www.kriesi.at/support/topic/angular-insert-shortcode-with-magic-wand-popup-overlay-is-blank#post-53744 Fri, 27 Apr 2012 18:36:00 +0000 AllysonA 53744@http://www.kriesi.at/support/ Hi, We've purchased the Angular theme, and the shortcodes work if manually typed into the editor. However, when using the magic wand tool, only the basic ones like horizontal rule can be inserted. Any shortcodes that bring up the overlay result in a white, blank page (<a href="http://awesomescreenshot.com/0564dsf8e">screenshot</a>). This makes the theme unusable for the client editors. There are several threads across different themes with the same or similar issues: <ul> <li><a href="http://www.kriesi.at/support/topic/insert-shortcode-produces-a-blank-page">Insert shortcode produces a blank page</a></li> <li><a href="http://www.kriesi.at/support/topic/insert-shortcode-doesnt-work-with-all-plungins-disabled">Insert shortcode doesn't work (with all plugins disabled)</a></li> <li><a href="http://www.kriesi.at/support/topic/angular-shortcode-doesnt-work">Angular: shortcode doesn't work</a></li> <li><a href="http://www.kriesi.at/support/topic/insert-shortcode-empty">Insert shortcode empty</a></li> </ul> We've tried pretty much all the suggestions, as well as the basic troubleshooting things you'd expect. These include: <ul> <li>Disabling all plugins (there actually aren't any yet - it's a fresh install)</li> <li>Making sure Wordpress and plugins are up to date</li> <li>Reinstalling the theme</li> <li>Uploading the compressed theme to the server and extracting it there</li> <li>Disabling mod_security</li> <li>Checking for appropriate file and directory permissions</li> <li>Discussing the issue with the hosting company: they can't find anything wrong on their end that would cause this, and they're actually really helpful when it comes to support</li> <li>re-upload the framework>php>avia_shortcodes folder (as <a href="http://www.kriesi.at/support/topic/angular-shortcode-doesnt-work#post-50686">suggested by Devin</a>)</li> </ul> So we've tried everything we can think of, and it's not working. It's critical that this work, so does anyone have a solution? Thanks!