http://www.kriesi.at/support/topic/portfolio-1-sort-then-bring-choice-to-the-top-and-2-basket Support Forum - Topic: Support Team Instructions :) en-US Sat, 25 May 2013 23:31:51 +0000 http://bbpress.org/?v=1.0.2 q http://www.kriesi.at/support/search.php http://www.kriesi.at/support/topic/portfolio-1-sort-then-bring-choice-to-the-top-and-2-basket#post-29123 Mon, 10 Oct 2011 06:18:52 +0000 Kriesi 29123@http://www.kriesi.at/support/ <p>Hey!</p> <p>To better manage the support forum I have decided to create a little support queue page for the forum.<br /> The site can be accessed here by moderators only via the queue button which should be visible to you once you are logged in :)</p> <p>As you can see this new "queue view" consist of two parts: </p> <p>first are the threads marked for your attention. These are simply all threads which got a tag with your accounts first name.</p> <p>That means you can mark threads if you use one of those names for that user:</p> <p>Examples:<br /> kriesi<br /> dude<br /> devin<br /> chris<br /> mya<br /> ismael</p> <p>Use that to monitor threads were you expect an answer or if you want another team member to look into.</p> <p>The second part is the support queue.<br /> This queue will show all topics that</p> <p>- did not yet receive a reply by a moderator<br /> - did receive a reply by a moderator but the user posted a follow up question</p> <p>If you close a thread it will no longer be visible in the queue.<br /> If you answer to a thread it will no longer be visible, as long as the user doesn't respond.</p> <p>After answering you can also "soft close" a thread which means only moderators and the initial post creator can respond. This is sometimes necessary to prevent the "hijacking" of topics with different subjects.</p> <p>With this system we should be able to answer everything without missing any threads. A nice side effect of this is that it also acts as a early warning system if we get to much requests.<br /> If thats the case and there are several days of backlog you can notify me to help out. </p> <p>Best regards<br /> Kriesi</p> <p>PS: You can now remove the tag with your name from the thread and it will no longer appear in your support queue :) </p>