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  • #416496

    Hello,
    A strange thing!
    In Filezilla I cannot download my images (as a backup). I uploaded them myself in Enfold. Enfold (or WP) makes a dozen variations in size of each image. When I try to make a backup of all files of the website by using a FTP-program, all those variations in size of the images I can download, but the original images not. It says “acces denied“!! This problem exists NOT in the directories before february 2015. Strange!!
    You will say: “Well what’s the problem. Those images you uploaded yourself and are not downloadable? You have them on your local desktop! So, why bother?”
    That’s right! BUT I try the use a backup-plugin like “Duplicator“. Duplicator gives and error and stops functioning, because acces is denied at some lousy images!

    Can you help me?

    Regards

    Jan-Hein de Wit (Blauwoog)

    #416905

    Hey blauwoog!

    at first please make an update to Enfold 3.1.1. and then deactivate all plugins to make sure none is causing this issue.
    Let us know if this helps.

    Regards,
    Andy

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