Viewing 7 posts - 1 through 7 (of 7 total)
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  • #717423

    Hi,

    First, thanks for fielding such an excellent theme…love it!

    Recently though (and I’m not sure exactly when but certainly in the past couple of weeks) two problems started occurring at the same time. My accordion won’t open and images on my front page aren’t showing.

    I’ve tested on Chrome (my default), Safari, Edge and Firefox. The problem happens in Chrome and Firefox but works well on Safari and Edge. All browsers are updated, all have cleared cache, etc.

    The front page has several city images that don’t show on Chrome or Firefox (for me, anyway!) and an accordion at the bottom of the page that won’t expand on those two browsers either, but all looks and works well on Safari and Edge.

    Help?

    #717427

    I changed the animation from “pop-up” to no animation, and the images show up fine (in Chrome now). I’ve tried with other animations and it’s not working for any of them. Could be a Chrome setting on my end?

    I would expect that if animation for a pop-up/fade-in/etc isn’t working for an image, that might be the same for an accordion? Not sure by any means but they both seem to be tied to an animation…

    #717432

    K, sorry for the chain mail updates. :-) It certainly appears to have something to do with animations and even overlays. Another portion of the page had text boxes embedded in a “Color Section” with an overlay enabled – that section was not showing up either. I pulled the text sections out of the color block and they are now showing fine. I have completely changed the main page – updated with non animated images and text to ensure the best user experience. I left another page with an accordion that is not working though, in case you want to see it in action (site given privately). Again, this accordion does not expand in either Chrome or Firefox but works fine in Edge and Safari.

    #717571

    Hi,

    Thanks for the info, I can see error messages related to Cloudflare on your page. Could you try turning it off to see if that helps? You could also try to disable all plugins to see if any of them are causing any conflicts. If that doesn’t help then please post admin login details in private and we’ll have a closer look.

    Best regards,
    Rikard

    #718225

    Interesting…

    I deactivated Cloudflare, that didn’t change anything. I went through the plug-ins (again) and deactivated all that “I thought” might have an impact. No change.

    Then, I deactivated an FAQ Plugin I used on another page of the site…bingo, your accordion worked. I’m removing that plugin and using your accordion for my FAQ page now. I guess the FAQ plugin’s “accordion” somehow conflicted with yours…?

    The plugin I was using is:

    …in case you want to check it out.

    Thanks again, great product, great service, quick and accurate response!!

    #718226

    Dang, didn’t mean for the link to expand like ^^that^^. I’m not advertising them!

    #719065

    Hi,

    Great, glad you found the problem and thanks for sharing the plugin. We’ll check that out :-)

    Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

Viewing 7 posts - 1 through 7 (of 7 total)
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