Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 21, 2019 at 3:23 am #1158684
    Emma Lassiter
    Guest

    Hi,
    I have bene unable to register for an account to get support because the purchase code was used to register an account for an old colleague who is unavailable to help.

    November 21, 2019 at 1:35 pm #1158818
    Yigit

    Hi,

    Thanks for contacting us!

    We have deleted the account. You can now register a new account using the same purchase code here – https://kriesi.at/support/register/.

    After registering, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

    Regards,
    Yigit

    November 22, 2019 at 2:00 am #1158969
    Emma Lassiter
    Guest

    Thanks!

    November 22, 2019 at 12:32 pm #1159098
    Rikard

    Hi,

    Great, I’m glad that we could help. Please let us know if you should have any further questions for us.

    Best regards,
    Rikard

    November 24, 2019 at 11:30 pm #1159712
    reneebuchanan

    Hi,
    I do have a further question!
    I am unable to update the theme. We missed intermediate updates. I have tried the workarounds including using the plugin and manual ftp update, but it didn’t work.
    We have version 3.8 right now.
    I’d really appreciate some help. (I have no training in any of this, but have become the person who needs to resolve it)
    Thanks,
    Emma

    November 25, 2019 at 1:20 pm #1159854
    Yigit

    Hi,

    I just checked your website however it seems like you have updated the theme successfully :) Please let us know if you need further assistance!

    Best regards,
    Yigit

    November 25, 2019 at 7:03 pm #1159984
    Emma Lassiter
    Guest
    This reply has been marked as private.
    November 25, 2019 at 9:48 pm #1160048
    Yigit

    Hi,

    You are welcome! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘account access’ is closed to new replies.