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  • #261531

    On a new page, when clicking “add external video by url” the url pop up shows up but it’s behind a blacked out transparent screen and i can’t click on it. when i click the screen the pop up goes away. yikes please help!


    Hi crobar123!

    Thank you for visiting the support forum!

    What theme are you currently using? If you don’t mind, please give us a link to the website. We would like to check it.



    Currently using Sentence. Here’s the URL.



    Please try adding following code to Quick CSS in Sentence theme options under Styling tab

    #TB_overlay { z-index: 22; }

    Best regards,


    That didn’t fix it. I hope i was being clear as to what my problem.

    Here’s a link to screen shot of problem

    • This reply was modified 3 years, 5 months ago by  crobar123.
    • This reply was modified 3 years, 5 months ago by  crobar123.


    My bad. It should not be in Quick CSS. Please go to wp-includes/js/thickbox folder and open Thickbox.css file and find #TB_overlay and change z-index to 22



    Great, i’ll have to get the server admin guy to do that one I guess, I don’t have access to where the theme folder is. Anyway, thanks!



    You are welcome, i will keep the thread open. It will be on hold until you post again. Please confirm that it worked for you so we can mark the thread as resolved.

    Best regards,

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