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  • #852180

    The option for the Advanced Layout Editor is not clickable… not working.

    I was working in the site for a few hours last night and all was working perfectly, this morning I could no longer access the layout editor. Any ideas as to why this may be?

    Thanks,

    Betty

    #852186

    Hey betty,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? Was there any plugin update, WordPress update? Any changes on the server?

    Best regards,
    Victoria

    • This reply was modified 6 years, 6 months ago by Victoria.
    #852195
    This reply has been marked as private.
    #852355

    hey, just wondering if you were able to see anything that may be causing this issue to the avia builder… thanks

    #852504

    Hi,

    Thanks for the login details, I can’t reproduce the problem though. Did you try to restart your browser or maybe try a different one?

    Best regards,
    Rikard

    #852527

    Rikard,

    Thanks, we actually moved the entire site over to a new server and I had my developers take a look. Not sure what they did, but were able to remedy the issue.

    And yes, when the issue was happening I tried & restarted several browsers and even tried via mobile login.

    Thanks,

    b.

    #852724

    Hi,

    I’m glad you were able to get this issue fixed. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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