Viewing 30 posts - 31 through 60 (of 66 total)
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  • #678705

    Hello,
    Ive just created a new admin account for myself and it works!!!!???
    But under my normal admin account, i cannot use Avia Builder when editing a page???
    I have no idea whats happened.
    Cheers
    Jay

    #678791

    It’s strange, but it worked for me too. I tried what Jayson53 did, created a new admin account and now the Avia Builder works again.

    Thanks Jay!

    #679687

    Hi,

    The JavaScript console (when ALB doesn’t load) should tell you the source of the issue.

    Best regards,
    Josue

    #680096

    The problem started out of the blue for me.

    And it does note make sense but simply creating a new user account also worked for me.
    Both ALB debug / visual editor working perfectly now!

    What is causing this issue with Enfold????

    #680147

    Hi Josue

    If I just create another account then ALB works perfectly independent of any other modification in my installation (did not reinstalled anything, did not deactivate any plugins, nothing…).

    If I use my current account than ALB debbug loads normally but ALB Visual Editor/Constructor does not load anymore for any page. This error only occur within pages (posts, media, etc is ok).

    For all pages of my website Javascript console issues the following ERROR message when loading ALB:
    This ERROR does not occur with the new created account.

    
    TypeError: f is undefined                 hesh.min.js:2:14424
    
    g/E()	                                                hesh.min.js:2
    n.event.trigger()	                        load-scripts.php:3
    a.event.trigger()	                        load-scripts.php:9
    .trigger/<()	                                load-scripts.php:3
    .each()	                                        load-scripts.php:2
    n.prototype.each()	                        load-scripts.php:2
    .trigger()	                                        load-scripts.php:3
    $.AviaBuilder.prototype.convertTextToInterface/<.success()	                  avia-builder.js:900
    n.Callbacks/i()	                                load-scripts.php:2
    n.Callbacks/j.fireWith()	                load-scripts.php:2
    y()	                                                load-scripts.php:4
    .send/c()	                                       load-scripts.php:4
    
    #680212

    Hi,

    Do you have this plugin installed by any chance?

    Best regards,
    Josue

    #680252

    Hi Josue!

    Yes, I have that plugin you mentioned installed

    With my current account and the plugin activated ==> ALB Visual Editor does not load.
    With my current account and the plugin deactivated ==> ALB Visual Editor loads normally.

    With my current account if I deactivate and then reactivate the plugin then ALB loads normally again.

    With a brand new account and the plugin activated ==> ALB Visual Editor loads normally.
    With a brand new account and the plugin deactivated ==> ALB Visual Editor also loads normally.

    This started out of the blue today. Any reason for this?
    Why is Enfold behaving differently?

    #680268

    Hi,

    Editing settings are saved per user so that explains why it works fine with certain users. Issues caused by non-supported third-party plugins are outside of our scope unfortunately, i’d suggest disabling it or looking for an alternative.

    Best regards,
    Josue

    #680323

    Hi Josue,

    Is there any forum / blog post with a listing of compatible plugins?
    Does the support team have any recommedation for a syntax highlight plugin?

    #680347

    Hi,

    Check “Compatible With: here. Most plugins work fine unless they conflict with something that the theme uses heavily, like the WP Editor.

    Best regards,
    Josue

    #703078

    Hi, I don’t understand all the technical stuff, even where to find the wordpress install, or where wp-config.php is, but I’m having the same problem with Advanced layout editor – it’s not working. All I have is add media. Got latest WordPress and Enfold versions, cleared cache, re-started computer as well, de-activated plugins. I see this thread has been going for a while, does anyone have an easy solution that a non-techie person would understand. otherwise, please can you tell me where the wp-config.php is?

    thank you
    Kirsty

    #703085

    Hi Kirsty,

    for me the solution was rather simple in the end. No techie stuff :)
    You should just create another admin user, and when you log in with that new user, the Advance Editor should be working again. I hope it works for you too.

    #703143

    Hi,

    Thanks for sharing that @Viedrok, it has worked for a number of users.


    @kirstymac2013
    , please open a new thread and include admin login details in private if you should have any further problems.

    Best regards,
    Rikard

    #711906

    Thanks mrjukic, I’m replying to your original post 18 months later and it worked perfectly! :) Thank you!!

    #712308

    Hi @mikebackhouse,

    Great, glad you got it working and thanks for the feedback :-)

    Best regards,
    Rikard

    #730036

    Not sure if you got to the bottom of this, but I know how to break it so that Avia Layout Builder does not load. After it broke the first time I came to this forum entry and reading through the possible causes I suspect it broke based on @Viedrok’s post last August 23, 2016. I had accidentally moved the Avia Layout Builder box to the right column under Publish, Layout, etc. Did not know you could do that. I put it back in the main column then saved the page. And this is when I suspect it broke. The behavior is much the same as other users have mentioned above: 1. works on posts but not on page. 2. create new admin user and Avia Layout Builder loads correctly.

    After I created the new admin user I moved the Avia Layout Builder to the right column, then put it back on the main column and it broke. I looked at the console and the error given was: “Uncaught Error: cannot call methods on sortable prior to initialization; attempted to call method ‘toArray'”.

    You may want to try this on to see if you can identify this bug (if not already resolved).

    #730090

    Found “a” solution.

    In the wordpress table “_usermeta” there exists a “meta_key” called “meta-box-order_page” for each “User_id”. I went to the “meta_value” of this key, and it seems this is where WordPress decides the order in which DIV boxes appear on the edit screen for each page (or post). When looking at the HTML code of the edit screen the Avia Layout Builder DIV “id” is “avia_builder” (check the HTML code).

    In the meta key value for “meta-box-order_page” there is serialized data for the order in which div boxes are supposed to be sorted on the edit screen for the right column (“side”) and the main column (“normal”). See the BEFORE and AFTER values below of my user’s “meta-box-order_page” and you can see I changed the order of the “avia_builder” DIV id to the front for the “normal” column. This corresponded to the actual position that it was on the screen. This seemed to fix my problem.

    “meta-box-order_page” value BEFORE:

    a:3:{s:4:”side”;s:43:”submitdiv,pageparentdiv,layout,postimagediv”;s:6:”normal”;s:106:”wpseo_meta,revisionsdiv,avia_builder,postexcerpt,postcustom,commentstatusdiv,commentsdiv,slugdiv,authordiv”;s:8:”advanced”;s:0:””;}

    “meta-box-order_page” value AFTER:

    a:3:{s:4:”side”;s:43:”submitdiv,pageparentdiv,layout,postimagediv”;s:6:”normal”;s:106:”avia_builder,wpseo_meta,revisionsdiv,postexcerpt,postcustom,commentstatusdiv,commentsdiv,slugdiv,authordiv”;s:8:”advanced”;s:0:””;}

    I simply put the “avia_builder” id at the beggining of the list.

    One other important thing to note. Originally when I accidently placed the Avia Layout Builder on the side bar, I repositioned back to the main column at the bottom (below Yoast SEO). But then WordPress automatically placed it above Yoast SEO, and it seems it may not have updated the database value for “meta-box-order_page”.

    #746522

    Hi,
    I have the same issue, tried the above changes, users, cache, etc.
    below is my site login.

    thanks!

    #747261

    Hi @einstein999,

    Thanks for the login details. I’m not sure exactly what problem you are having though? There are a lot of posts in this thread.

    Best regards,
    Rikard

    #780063

    This issue is not so easy to describe precisely, so try to check if:
    1. you cannot use Advanced layer editor nowhere
    2. you cannot use Advanced layer editor but some other logged-in used can do
    3. you cannot use Advanced layer editor on pages
    4. you cannot use Advanced layer editor on posts
    5. you cannot use Advanced layer editor on perfolio items
    For me it was issue just for some users and on pages only. But with original help of “ifthenllc” I´ve solved it correctly.
    In database in table “…_usermeta” I´ve added missing row with ‘meta-box-order_page’ settings as copy of working setting of other user but with appropriate ‘user_id’, because of my issues of No.3 of my list above :)

    Thank you “ifthenllc”

    #780332

    Hi @janNS,

    Thanks for the feedback, glad you found a solution to the problem.

    Best regards,
    Rikard

    #780497

    Hello @janNS, I am happy that we were able to be helpful. Have a nice day.
    Cheers!

    #811090

    I created a new user and still not getting it to work. :(

    #811343

    Hi @havi,

    Please, may you create a new thread with more details for about your question?

    Best regards,
    John Torvik

    #811401

    Have you tried this solution (on same page here)?:
    post of “ifthenllc” #730090
    with comments of “janNS” #780063

    • This reply was modified 6 years, 10 months ago by janNS.
    #811507

    Hi janNS,

    Thanks for sharing, much appreciated :-)

    Best regards,
    Rikard

    #1088091

    I’m so glad I found this post. My Avia builder stopped working. I started topping asking for help and it has been three days and nobody responded. So I stocked with my urgent work. I did everything I could thing off and finally setting new administrator user worked! Thank you!

    #1088353

    Hey ilonka78,

    I’m glad this worked for you! If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

    #1218383

    I’m having trouble updating , creating pages after a WP update. I have disactivated plugins that doesn’t concern using Enfold, but the advanced layout Editor doesn’t work. It’s like the button doesn’t work

    #1218486

    @bluesolution you need to download ‘disable Gutenberg’ and then you will see the advanced editor back again. It’s the core editor of WP now. I would also be sure you are latest version of Enfold.

Viewing 30 posts - 31 through 60 (of 66 total)
  • The topic ‘ADVANCED LAYOUT EDITOR not working? Try this, worked for me.’ is closed to new replies.