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  • June 11, 2015 at 2:27 pm #457835
    timber23

    Dear Kriesi Team,

    We have enfold and woo commerce installed (newest versions) and the affiliateWP plugin. Unfortunately the affiliate tracking does not work at all. At the affiliateWP site the statement below is copied.
    Any idea what we can change to manage the tracking?

    Regards
    Timber


    Why aren’t any referrals being created when a customer purchases?

    AffiliateWP uses JavaScript to store a cookie that tracks an affiliate’s ID. If there are any kind of JavaScript errors on your website, the cookie may not be stored and your affiliate will not be awarded commission when a customer purchases. JavaScript errors will also prevent other functionality on your website from working so it’s always a good idea to fix them.

    JavaScript errors are commonly caused by either your theme or another plugin. The first thing you should try is switching to a standard WordPress theme (2013, 2014). If the JavaScript error/s disappear then the issue lies within your theme somewhere.

    June 11, 2015 at 6:50 pm #457976
    Ismael

    Hi timber23!

    Thank you for using Enfold.

    Is it working when you switch to a default theme? Please post the website url here, we would like to check it. Did you see any javascript errors? If possible, contact the plugin author for more info regarding the issue.

    Regards,
    Ismael

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