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  • #232421

    Hi, I have built a single page site with four sections and corresponding main menu links to each section. Anchors scroll properly on Firefox and Chrome desktop, but on Safari and iOS 7, clicking on a link or menu item simply reloads the page and does not scroll to the proper section. I have tried anchoring each section separately using either HTML or the Developer field of the appropriate section. Please advise.

    Thank you.

    • This topic was modified 7 months, 3 weeks ago by  esotEric.
    #232422
    This reply has been marked as private.
    #232558

    Hey!

    How are you? I hope you feel great today. Thank you for the question.

    I checked the website but there is no section with an id like “client-success”. Please edit the Color Section then place the id on “For Developers: Section ID” field.

    Please refer to this link: http://www.kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/

    Regards,
    Ismael

    #232564
    This reply has been marked as private.
    #232645
    #232968
    This reply has been marked as private.
    #234893

    Hey!

    Can you re-move the changes to your child theme/child theme js file. The 2.5.4 update should have fixed this and in my live test install I’m not having any issues with the scroll-to behavior in any browser+OS combination.

    You can also try deactivating any active plugins just in case there are any js conflicts since the scrolling behavior is a javscript effect.

    Best regards,
    Devin

    #235860

    Hi Devin,

    I have followed your instructions, removed child theme changes and turned off all plugins. Unfortunately, the page is still not working properly in Safari or iOS. Worse, the tool tips used to pop-up on iOS when pressing the icons at least. They no longer work now. Please advise on an anchor text/main menu fix as the site is functionally broken at this point. Very much appreciate any fixes.

    Thank you,
    Eric

    #237658

    Hey!

    Just to keep you updated: I am investigating the issue and once I find a fix will release another update, probably at the beginning of the next week ;)

    Regards,
    Kriesi

    #239536

    Hey!
    Found a fix and will update the theme as soon as possible ;)
    Cheers!
    Kriesi

    #239909
    #240036

    Hi!

    Just checked the site again and after some testing I have to say that I am a little startled. For a reason I dont know yet one page portfolios seem to work fine on my local installation but the problem still persists on yours. Could it be that there are any plugins interfering?

    Regards,
    Kriesi

    #240374
    This reply has been marked as private.
    #241360

    Hey!

    The topic has been re-tagged for Kriesi to take a look at as I’m not actually having the issue when viewing your site either but it may be an misunderstanding on my part of the exact issue.

    Cheers!
    Devin

    #242077

    Hey!

    Ok after taking a longer look this turns out to be fairly simple, and its not even a theme issue :)

    Your webserver is set to append a www. to each address that is called. So a link to http://sparkpunch.com#about is redirected by the server to http://www.sparkpunch.com#about thus reloading the site. as long as you make sure that all links contain the www no page reload occurs and the page scrolls properly :)

    I have already set your menu items ;)

    Regards,
    Kriesi

    #242457

    Hey!

    You are awesome. Thanks for digging in and finding a fix. Interesting how other browsers knew where the user wanted to scroll but Safari and iOS needed more specific code. Thanks again Kriesi! Really cool you figured it out.

    Cheers,
    Eric

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