Angular: Insert shortcode with magic wand - popup overlay is blank « Support Forum | Kriesi.at - Wordpress Themes and HTML Templates

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Angular: Insert shortcode with magic wand - popup overlay is blank

14 posts from 4 voices

Started 1 year ago by AllysonA
Latest reply from AllysonA
This topic is closed
This topic is resolved

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AllysonA
Member
Hi,

We've purchased the Angular theme, and the shortcodes work if manually typed into the editor. However, when using the magic wand tool, only the basic ones like horizontal rule can be inserted. Any shortcodes that bring up the overlay result in a white, blank page (screenshot). This makes the theme unusable for the client editors.

There are several threads across different themes with the same or similar issues:
We've tried pretty much all the suggestions, as well as the basic troubleshooting things you'd expect. These include:
- Disabling all plugins (there actually aren't any yet - it's a fresh install)
- Making sure Wordpress and plugins are up to date
- Reinstalling the theme
- Uploading the compressed theme to the server and extracting it there
- Disabling mod_security
- Checking for appropriate file and directory permissions
- Discussing the issue with the hosting company: they can't find anything wrong on their end that would cause this, and they're actually really helpful when it comes to support
- re-upload the framework>php>avia_shortcodes folder (as suggested by Devin)
So we've tried everything we can think of, and it's not working. It's critical that this work, so does anyone have a solution?

Thanks!
Posted 1 year ago #
Mya

Hi AllysonA,

Thank you for the detailed message! Could you tell us what browser/version you're using? For example, I'm using Firefox 11.0 and on my install of Angular all the shortcodes work.

In the meantime, I'm going to forward this to the rest of the support team as well as Kriesi to see if they may have a resolution for you.

Regards,
Mya

Posted 1 year ago #
AllysonA
Member

Thanks Mya for the quick response!

I'm on a Mac, using mainly Firefox 12. But I've also tried with Safari (5) and Chrome (18) - behavior is the same on all three browsers.

Posted 1 year ago #
Devin
Moderator

Hey AllysonA,

This has been popping up here and there recently but I still have not been able to find a continual root cause. If you are by chance with HostGator, did you try the suggestion of contacting them re: Timthumb?

Regards,

Devin

Posted 1 year ago #
AllysonA
Member

Hey Devin,

This is not with Hostgator, but I did contact the host and point them to the post about Timthumb - that's not the issue here.

mod_security was enabled by default, so I thought I had found the issue there, but I disabled it through .htaccess and it didn't make a difference. I asked the host to double check that mod_security was indeed disabled effectively, and they confirmed it was. So I'm still stumped/frustrated.

Thanks.

Posted 1 year ago #
Devin
Moderator

Its a frustrating issue because it isn't widespread and I still don't see any common denominator. Could you possibly post your hosting specs here?

Posted 1 year ago #
AllysonA
Member

Sure, what specs do you want to see?

Posted 1 year ago #
Devin
Moderator

Memory, OS(32bit or 64bit), PHP version. If its on something like a dedicated virtual plan server or a generic hosting plan. The more the better at this point :)

Posted 1 year ago #
AllysonA
Member

Hi Devin,

It's a pretty standard shared hosting setup. Linux i686, PHP 5.3.8, Apache 1.3.42, etc. The results of phpinfo() are below, with a few values removed for privacy/security. Let me know if you need any other details.

Thanks!

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SCRIPT_NAME /info.php
HTTP_CONNECTION keep-alive
PATH /usr/local/bin:/usr/bin:/bin
PWD /usr/local/cpanel/cgi-sys
REDIRECT_STATUS 200
HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5
HTTP_ACCEPT text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
SHLVL 0
SERVER_SOFTWARE Apache
QUERY_STRING no value
GATEWAY_INTERFACE CGI/1.1
SERVER_PROTOCOL HTTP/1.1
HTTP_ACCEPT_ENCODING gzip, deflate
REDIRECT_URL /info.php
REQUEST_METHOD GET
ORIG_SCRIPT_FILENAME /usr/local/cpanel/cgi-sys//php5
ORIG_PATH_INFO /info.php
ORIG_SCRIPT_NAME /cgi-sys/php5

PHP Variables
Variable Value
PHP_SELF /info.php
_REQUEST["wp-settings-time-1"] 1335466849
_REQUEST["Angular_avia_banner"] firstcall
_REQUEST["wp-settings-1"] editor=tinymce&align=left&hidetb=1&urlbutton=none
_REQUEST["wp-settings-time-3"] 1335473120
_REQUEST["wordpress_test_cookie"] WP Cookie check
_COOKIE["wp-settings-time-1"] 1335466849
_COOKIE["Angular_avia_banner"] firstcall
_COOKIE["wp-settings-1"] editor=tinymce&align=left&hidetb=1&urlbutton=none
_COOKIE["wp-settings-time-3"] 1335473120
_COOKIE["wordpress_test_cookie"] WP Cookie check
_SERVER["SERVER_PORT"] 80
_SERVER["REQUEST_URI"] /info.php
_SERVER["SCRIPT_NAME"] /info.php
_SERVER["HTTP_CONNECTION"] keep-alive
_SERVER["REMOTE_PORT"] 56045
_SERVER["PATH"] /usr/local/bin:/usr/bin:/bin
_SERVER["REDIRECT_STATUS"] 200
_SERVER["HTTP_ACCEPT_LANGUAGE"] en-us,en;q=0.5
_SERVER["HTTP_ACCEPT"] text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
_SERVER["SHLVL"] 0
_SERVER["SERVER_SOFTWARE"] Apache
_SERVER["QUERY_STRING"] no value
_SERVER["GATEWAY_INTERFACE"] CGI/1.1
_SERVER["SERVER_PROTOCOL"] HTTP/1.1
_SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate
_SERVER["REDIRECT_URL"] /info.php
_SERVER["REQUEST_METHOD"] GET
_SERVER["ORIG_SCRIPT_FILENAME"] /usr/local/cpanel/cgi-sys//php5
_SERVER["ORIG_PATH_INFO"] /info.php
_SERVER["ORIG_SCRIPT_NAME"] /cgi-sys/php5
_SERVER["PHP_SELF"] /info.php
_SERVER["REQUEST_TIME"] 1335822437
_SERVER["argv"]

Array
(
)

_SERVER["argc"] 0
_ENV["SERVER_PORT"] 80
_ENV["REQUEST_URI"] /info.php
_ENV["SCRIPT_NAME"] /info.php
_ENV["HTTP_CONNECTION"] keep-alive
_ENV["REMOTE_PORT"] 56045
_ENV["PATH"] /usr/local/bin:/usr/bin:/bin
_ENV["PWD"] /usr/local/cpanel/cgi-sys
_ENV["REDIRECT_STATUS"] 200
_ENV["HTTP_ACCEPT_LANGUAGE"] en-us,en;q=0.5
_ENV["HTTP_ACCEPT"] text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
_ENV["SHLVL"] 0
_ENV["SERVER_SOFTWARE"] Apache
_ENV["QUERY_STRING"] no value
_ENV["GATEWAY_INTERFACE"] CGI/1.1
_ENV["SERVER_PROTOCOL"] HTTP/1.1
_ENV["HTTP_ACCEPT_ENCODING"] gzip, deflate
_ENV["REDIRECT_URL"] /info.php
_ENV["REQUEST_METHOD"] GET
_ENV["ORIG_SCRIPT_FILENAME"] /usr/local/cpanel/cgi-sys//php5
_ENV["ORIG_PATH_INFO"] /info.php
_ENV["ORIG_SCRIPT_NAME"] /cgi-sys/php5

Posted 1 year ago #
Devin
Moderator

Thanks AllysonA.

We'll update as soon as we have something :)

Posted 1 year ago #
iwe_
Member

Hi, I found a solution.

You have to modify:
propulsion\framework\php\avia_shortcodes\tinymce\dialog.php
and
propulsion\framework\php\avia_shortcodes\preview-shortcode-external.php

search for following line to find the right code:
foreach ($paths as $path) { if(@include_once($path.'/wp-load.php')) break; }
replace with:
foreach ($paths as $path) { if(@file_exists($path.'/wp-load.php')) { include($path.'/wp-load.php'); break; } }
Thats works for me.

Regards,
Ivan

Posted 1 year ago #
AllysonA
Member

Ivan, that works! Thank you so much!

Devin, Kresi, et al - now that I've changed files in the angular theme folder, my changes will get overwritten by the next theme update, correct? If so, can you incorporate this change into the themes, or let me know of a way to ensure the changes don't get overwritten?

Posted 1 year ago #
Mya

You are correct AllysonA. You could manually update the theme files based on the changelog if need be. I would suggest though you make a backup of the two files just in case. As far as incorporating the change that Kriesi's decision. We've flagged him on this thread.

Regards,
Mya

Posted 1 year ago #
AllysonA
Member

OK, thanks. Marking this thread as solved.

Ivan, thanks again!

Posted 1 year ago #

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