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  • #11873


    We’ve purchased the Angular theme, and the shortcodes work if manually typed into the editor. However, when using the magic wand tool, only the basic ones like horizontal rule can be inserted. Any shortcodes that bring up the overlay result in a white, blank page (screenshot). This makes the theme unusable for the client editors.

    There are several threads across different themes with the same or similar issues:

    We’ve tried pretty much all the suggestions, as well as the basic troubleshooting things you’d expect. These include:

    • Disabling all plugins (there actually aren’t any yet – it’s a fresh install)
    • Making sure WordPress and plugins are up to date
    • Reinstalling the theme
    • Uploading the compressed theme to the server and extracting it there
    • Disabling mod_security
    • Checking for appropriate file and directory permissions
    • Discussing the issue with the hosting company: they can’t find anything wrong on their end that would cause this, and they’re actually really helpful when it comes to support
    • re-upload the framework>php>avia_shortcodes folder (as suggested by Devin)

    So we’ve tried everything we can think of, and it’s not working. It’s critical that this work, so does anyone have a solution?



    Hi AllysonA,

    Thank you for the detailed message! Could you tell us what browser/version you’re using? For example, I’m using Firefox 11.0 and on my install of Angular all the shortcodes work.

    In the meantime, I’m going to forward this to the rest of the support team as well as Kriesi to see if they may have a resolution for you.




    Thanks Mya for the quick response!

    I’m on a Mac, using mainly Firefox 12. But I’ve also tried with Safari (5) and Chrome (18) – behavior is the same on all three browsers.


    Hey AllysonA,

    This has been popping up here and there recently but I still have not been able to find a continual root cause. If you are by chance with HostGator, did you try the suggestion of contacting them re: Timthumb?




    Hey Devin,

    This is not with Hostgator, but I did contact the host and point them to the post about Timthumb – that’s not the issue here.

    mod_security was enabled by default, so I thought I had found the issue there, but I disabled it through .htaccess and it didn’t make a difference. I asked the host to double check that mod_security was indeed disabled effectively, and they confirmed it was. So I’m still stumped/frustrated.



    Its a frustrating issue because it isn’t widespread and I still don’t see any common denominator. Could you possibly post your hosting specs here?


    Sure, what specs do you want to see?


    Memory, OS(32bit or 64bit), PHP version. If its on something like a dedicated virtual plan server or a generic hosting plan. The more the better at this point :)


    Hi Devin,

    It’s a pretty standard shared hosting setup. Linux i686, PHP 5.3.8, Apache 1.3.42, etc. The results of phpinfo() are below, with a few values removed for privacy/security. Let me know if you need any other details.



    PHP Version 5.3.8

    Build Date Mar 15 2012 23:29:05

    Configure Command ‘./configure’ ‘–disable-fileinfo’ ‘–enable-bcmath’ ‘–enable-calendar’ ‘–enable-exif’ ‘–enable-ftp’ ‘–enable-gd-native-ttf’ ‘–enable-libxml’ ‘–enable-magic-quotes’ ‘–enable-mbstring’ ‘–enable-pdo=shared’ ‘–enable-sockets’ ‘–enable-zip’ ‘–prefix=/usr’ ‘–with-curl=/opt/curlssl/’ ‘–with-curlwrappers’ ‘–with-freetype-dir=/usr’ ‘–with-gd’ ‘–with-gettext’ ‘–with-imap=/opt/php_with_imap_client/’ ‘–with-imap-ssl=/usr’ ‘–with-jpeg-dir=/usr’ ‘–with-kerberos’ ‘–with-libxml-dir=/opt/xml2/’ ‘–with-mcrypt=/opt/libmcrypt/’ ‘–with-mysql=/usr’ ‘–with-mysql-sock=/var/lib/mysql/mysql.sock’ ‘–with-mysqli=/usr/bin/mysql_config’ ‘–with-openssl=/usr’ ‘–with-openssl-dir=/usr’ ‘–with-pcre-regex=/opt/pcre’ ‘–with-pdo-mysql=shared’ ‘–with-pdo-sqlite=shared’ ‘–with-png-dir=/usr’ ‘–with-pspell’ ‘–with-sqlite=shared’ ‘–with-xpm-dir=/usr/X11R6’ ‘–with-xsl=/opt/xslt/’ ‘–with-zlib’ ‘–with-zlib-dir=/usr’

    Server API CGI/FastCGI

    Virtual Directory Support disabled

    Configuration File (php.ini) Path /usr/lib

    Loaded Configuration File /usr/local/lib/php.ini

    Scan this dir for additional .ini files (none)

    Additional .ini files parsed (none)

    PHP API 20090626

    PHP Extension 20090626

    Zend Extension 220090626

    Zend Extension Build API220090626,NTS

    PHP Extension Build API20090626,NTS

    Debug Build no

    Thread Safety disabled

    Zend Memory Manager enabled

    Zend Multibyte Support disabled

    IPv6 Support enabled

    Registered PHP Streams compress.zlib, dict, ftp, ftps, gopher, http, https, imap, imaps, pop3, pop3s, rtsp, smtp, smtps, telnet, tftp, php, file, glob, data, phar, zip

    Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls

    Registered Stream Filters zlib.*, convert.iconv.*, mcrypt.*, mdecrypt.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk

    Zend logo This program makes use of the Zend Scripting Language Engine:

    Zend Engine v2.3.0, Copyright (c) 1998-2011 Zend Technologies

    with the ionCube PHP Loader v4.0.12, Copyright (c) 2002-2011, by ionCube Ltd., and

    with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend Technologies

    with Suhosin v0.9.33, Copyright (c) 2007-2012, by SektionEins GmbH

    PHP Credits



    BCMath support enabled

    Directive Local Value Master Value

    bcmath.scale 0 0


    Calendar support enabled


    Directive Local Value Master Value

    cgi.check_shebang_line 1 1

    cgi.discard_path 0 0

    cgi.fix_pathinfo 1 1

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    fastcgi.logging 1 1


    PHP Version 5.3.8

    Directive Local Value Master Value

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    allow_url_include Off Off

    always_populate_raw_post_data Off Off

    arg_separator.input & &

    arg_separator.output & &

    asp_tags Off Off

    auto_append_file no value no value

    auto_globals_jit On On

    auto_prepend_file no value no value

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    default_charset no value no value

    default_mimetype text/html text/html

    define_syslog_variables Off Off

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    disable_functions show_source, system, shell_exec, passthru, proc_open show_source, system, shell_exec, passthru, proc_open

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    display_startup_errors On On

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    error_log error_log error_log

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    expose_php On On

    extension_dir /usr/local/lib/php/extensions/ (Purchase code hidden if logged out) /usr/local/lib/php/extensions/ (Purchase code hidden if logged out)

    file_uploads On On

    highlight.bg #FFFFFF #FFFFFF

    highlight.comment #FF8000 #FF8000

    highlight.default #0000BB #0000BB

    highlight.html #000000 #000000

    highlight.keyword #007700 #007700

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    html_errors On On

    ignore_repeated_errors Off Off

    ignore_repeated_source Off Off

    ignore_user_abort Off Off

    implicit_flush Off Off

    include_path .:/usr/lib/php:/usr/local/lib/php .:/usr/lib/php:/usr/local/lib/php

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    magic_quotes_sybase Off Off

    mail.add_x_header Off Off

    mail.force_extra_parameters no value no value

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    max_execution_time 30 30

    max_file_uploads 20 20

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    max_input_time 60 60

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    report_memleaks On On

    report_zend_debug On On

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    safe_mode_exec_dir no value no value

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    serialize_precision 100 100

    short_open_tag On On

    SMTP localhost localhost

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    track_errors Off Off

    unserialize_callback_func no value no value

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    zend.enable_gc On On


    ctype functions enabled


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    cURL Information 7.24.0

    Age 3


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    Debug No

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    IDN Yes

    IPv6 Yes

    Largefile Yes

    NTLM Yes


    SSL Yes

    SSPI No

    krb4 No

    libz Yes

    CharConv No

    Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, pop3, pop3s, rtsp, smtp, smtps, telnet, tftp

    Host i686-pc-linux-gnu

    SSL Version OpenSSL/0.9.7a

    ZLib Version 1.2.3


    date/time support enabled

    “Olson” Timezone Database Version 2011.8

    Timezone Database internal

    Default timezone America/New_York

    Directive Local Value Master Value

    date.default_latitude 31.7667 31.7667

    date.default_longitude 35.2333 35.2333

    date.sunrise_zenith 90.583333 90.583333

    date.sunset_zenith 90.583333 90.583333

    date.timezone America/New_York America/New_York


    DOM/XML enabled

    DOM/XML API Version 20031129

    libxml Version 2.7.8

    HTML Support enabled

    XPath Support enabled

    XPointer Support enabled

    Schema Support enabled

    RelaxNG Support enabled


    Regex Library Bundled library enabled


    EXIF Support enabled

    EXIF Version 1.4 $Id: exif.c 314376 2011-08-06 14:47:44Z felipe $

    Supported EXIF Version 0220

    Supported filetypes JPEG,TIFF

    Directive Local Value Master Value

    exif.decode_jis_intel JIS JIS

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    Input Validation and Filtering enabled

    Revision $Revision: 313665 $

    Directive Local Value Master Value

    filter.default unsafe_raw unsafe_raw

    filter.default_flags no value no value


    FTP support enabled


    GD Support enabled

    GD Version bundled (2.0.34 compatible)

    FreeType Support enabled

    FreeType Linkage with freetype

    FreeType Version 2.1.9

    GIF Read Support enabled

    GIF Create Support enabled

    JPEG Support enabled

    libJPEG Version 6b

    PNG Support enabled

    libPNG Version 1.2.7

    WBMP Support enabled

    XPM Support enabled

    XBM Support enabled

    Directive Local Value Master Value

    gd.jpeg_ignore_warning 0 0


    GetText Support enabled


    hash support enabled

    Hashing Engines md2 md4 md5 sha1 sha224 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128,3 tiger160,3 tiger192,3 tiger128,4 tiger160,4 tiger192,4 snefru snefru256 gost adler32 crc32 crc32b salsa10 salsa20 haval128,3 haval160,3 haval192,3 haval224,3 haval256,3 haval128,4 haval160,4 haval192,4 haval224,4 haval256,4 haval128,5 haval160,5 haval192,5 haval224,5 haval256,5


    iconv support enabled

    iconv implementation glibc

    iconv library version 2.3.4

    Directive Local Value Master Value

    iconv.input_encoding ISO-8859-1 ISO-8859-1

    iconv.internal_encoding ISO-8859-1 ISO-8859-1

    iconv.output_encoding ISO-8859-1 ISO-8859-1


    IMAP c-Client Version 2007f

    SSL Support enabled

    Kerberos Support enabled


    json support enabled

    json version 1.2.1


    libXML support active

    libXML Compiled Version 2.7.8

    libXML Loaded Version 20708

    libXML streams enabled


    Multibyte Support enabled

    Multibyte string engine libmbfl

    HTTP input encoding translation disabled

    mbstring extension makes use of “streamable kanji code filter and converter”, which is distributed under the GNU Lesser General Public License version 2.1.

    Multibyte (japanese) regex support enabled

    Multibyte regex (oniguruma) backtrack check On

    Multibyte regex (oniguruma) version 4.7.1

    Directive Local Value Master Value

    mbstring.detect_order no value no value

    mbstring.encoding_translation Off Off

    mbstring.func_overload 0 0

    mbstring.http_input pass pass

    mbstring.http_output pass pass

    mbstring.http_output_conv_mimetypes ^(text/|application/xhtml+xml) ^(text/|application/xhtml+xml)

    mbstring.internal_encoding no value no value

    mbstring.language neutral neutral

    mbstring.strict_detection Off Off

    mbstring.substitute_character no value no value


    mcrypt support enabled

    mcrypt_filter support enabled

    Version 2.5.8

    Api No 20021217

    Supported ciphers cast-128 gost rijndael-128 twofish arcfour cast-256 loki97 rijndael-192 saferplus wake blowfish-compat des rijndael-256 serpent xtea blowfish enigma rc2 tripledes

    Supported modes cbc cfb ctr ecb ncfb nofb ofb stream

    Directive Local Value Master Value

    mcrypt.algorithms_dir no value no value

    mcrypt.modes_dir no value no value


    MySQL Support enabled

    Active Persistent Links 0

    Active Links 0

    Client API version 5.0.92

    MYSQL_MODULE_TYPE external

    MYSQL_SOCKET /var/lib/mysql/mysql.sock

    MYSQL_INCLUDE -I/usr/include/mysql

    MYSQL_LIBS -L/usr/lib -lmysqlclient

    Directive Local Value Master Value

    mysql.allow_local_infile On On

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    mysql.connect_timeout 60 60

    mysql.default_host no value no value

    mysql.default_password no value no value

    mysql.default_port no value no value

    mysql.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock

    mysql.default_user no value no value

    mysql.max_links Unlimited Unlimited

    mysql.max_persistent Unlimited Unlimited

    mysql.trace_mode Off Off


    MysqlI Support enabled

    Client API library version 5.0.92

    Active Persistent Links 0

    Inactive Persistent Links 0

    Active Links 0

    Client API header version 5.0.92

    MYSQLI_SOCKET /var/lib/mysql/mysql.sock

    Directive Local Value Master Value

    mysqli.allow_local_infile On On

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    mysqli.default_host no value no value

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    mysqli.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock

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    mysqli.max_links Unlimited Unlimited

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    mysqli.reconnect Off Off


    OpenSSL support enabled

    OpenSSL Library Version OpenSSL 0.9.7a Feb 19 2003

    OpenSSL Header Version OpenSSL 0.9.7a Feb 19 2003


    PCRE (Perl Compatible Regular Expressions) Support enabled

    PCRE Library Version 8.21 2011-12-12

    Directive Local Value Master Value

    pcre.backtrack_limit 1000000 1000000

    pcre.recursion_limit 100000 100000


    PDO support enabled

    PDO drivers sqlite, sqlite2, mysql


    PDO Driver for MySQL enabled

    Client API version 5.0.92


    PDO Driver for SQLite 3.x enabled

    SQLite Library


    Phar: PHP Archive support enabled

    Phar EXT version 2.0.1

    Phar API version 1.1.1

    SVN revision $Revision: 314419 $

    Phar-based phar archives enabled

    Tar-based phar archives enabled

    ZIP-based phar archives enabled

    gzip compression enabled

    bzip2 compression disabled (install pecl/bz2)

    OpenSSL support enabled

    Phar based on pear/PHP_Archive, original concept by Davey Shafik.

    Phar fully realized by Gregory Beaver and Marcus Boerger.

    Portions of tar implementation Copyright (c) 2003-2009 Tim Kientzle.

    Directive Local Value Master Value

    phar.cache_list no value no value

    phar.readonly On On

    phar.require_hash On On


    Revision $Revision: 313665 $


    PSpell Support enabled


    Reflection enabled

    Version $Revision: 313665 $


    Session Support enabled

    Registered save handlers files user sqlite

    Registered serializer handlers php php_binary

    Directive Local Value Master Value

    session.auto_start Off Off

    session.bug_compat_42 On On

    session.bug_compat_warn On On

    session.cache_expire 180 180

    session.cache_limiter nocache nocache

    session.cookie_domain no value no value

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    session.cookie_path / /

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    session.entropy_length 0 0

    session.gc_divisor 100 100

    session.gc_maxlifetime 1440 1440

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    session.save_handler files files

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    session.serialize_handler php php

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    Simplexml support enabled

    Revision $Revision: 314376 $

    Schema support enabled


    Sockets Support enabled


    SPL support enabled

    Interfaces Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject

    Classes AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException


    SQLite support enabled

    PECL Module version 2.0-dev $Id: sqlite.c 306939 2011-01-01 02:19:59Z felipe $

    SQLite Library 2.8.17

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    Directive Local Value Master Value

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    SQLite3 support enabled

    SQLite3 module version 0.7-dev

    SQLite Library

    Directive Local Value Master Value

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    Dynamic Library Support enabled

    Path to sendmail /usr/sbin/sendmail -t -i

    Directive Local Value Master Value

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    Suhosin logo This server is protected with the Suhosin Extension 0.9.33

    Copyright (c) 2006-2007 Hardened-PHP Project

    Copyright (c) 2007-2012 SektionEins GmbH

    Directive Local Value Master Value

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    suhosin.cookie.cryptraddr 0 0

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    suhosin.cookie.max_array_depth 1000 1000

    suhosin.cookie.max_array_index_length 64 64

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    suhosin.cookie.max_totalname_length 256 256

    suhosin.cookie.max_value_length 200000 200000

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    suhosin.executor.include.max_traversal 6 6

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    suhosin.get.max_totalname_length 256 256

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    suhosin.memory_limit 75 75

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    suhosin.post.max_array_depth 1000 1000

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    suhosin.post.max_name_length 64 64

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    suhosin.post.max_value_length 200000 200000

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    suhosin.request.max_value_length 200000 200000

    suhosin.request.max_varname_length 64 64

    suhosin.request.max_vars 500 500

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    suhosin.session.cryptkey [ protected ] [ protected ]

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    suhosin.session.cryptua Off Off

    suhosin.session.encrypt On On

    suhosin.session.max_id_length 1024 1024

    suhosin.simulation Off Off

    suhosin.sql.bailout_on_error Off Off

    suhosin.sql.comment 0 0

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    suhosin.upload.max_uploads 300 300

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    suhosin.upload.verification_script /usr/local/upload_guardian/scanit.pl /usr/local/upload_guardian/scanit.pl


    Tokenizer Support enabled


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    XSL enabled

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    EXSLT enabled

    libexslt Version 1.1.26

    Zend Guard Loader

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    License Path no value

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    Zip enabled

    Extension Version $Id: php_zip.c 313665 2011-07-25 11:42:53Z felipe $

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    ZLib Support enabled

    Stream Wrapper support compress.zlib://

    Stream Filter support zlib.inflate, zlib.deflate

    Compiled Version

    Linked Version 1.2.3

    Directive Local Value Master Value

    zlib.output_compression Off Off

    zlib.output_compression_level -1 -1

    zlib.output_handler no value no value

    Additional Modules

    Module Name

    ionCube Loader


    Variable Value


    REQUEST_URI /info.php

    SCRIPT_NAME /info.php

    HTTP_CONNECTION keep-alive

    PATH /usr/local/bin:/usr/bin:/bin

    PWD /usr/local/cpanel/cgi-sys


    HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5

    HTTP_ACCEPT text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

    SHLVL 0


    QUERY_STRING no value



    HTTP_ACCEPT_ENCODING gzip, deflate

    REDIRECT_URL /info.php


    ORIG_SCRIPT_FILENAME /usr/local/cpanel/cgi-sys//php5

    ORIG_PATH_INFO /info.php

    ORIG_SCRIPT_NAME /cgi-sys/php5

    PHP Variables

    Variable Value

    PHP_SELF /info.php

    _REQUEST[“wp-settings-time-1”] 1335466849

    _REQUEST[“Angular_avia_banner”] firstcall

    _REQUEST[“wp-settings-1”] editor=tinymce&align=left&hidetb=1&urlbutton=none

    _REQUEST[“wp-settings-time-3”] 1335473120

    _REQUEST[“wordpress_test_cookie”] WP Cookie check

    _COOKIE[“wp-settings-time-1”] 1335466849

    _COOKIE[“Angular_avia_banner”] firstcall

    _COOKIE[“wp-settings-1”] editor=tinymce&align=left&hidetb=1&urlbutton=none

    _COOKIE[“wp-settings-time-3”] 1335473120

    _COOKIE[“wordpress_test_cookie”] WP Cookie check


    _SERVER[“REQUEST_URI”] /info.php

    _SERVER[“SCRIPT_NAME”] /info.php

    _SERVER[“HTTP_CONNECTION”] keep-alive

    _SERVER[“REMOTE_PORT”] 56045

    _SERVER[“PATH”] /usr/local/bin:/usr/bin:/bin


    _SERVER[“HTTP_ACCEPT_LANGUAGE”] en-us,en;q=0.5

    _SERVER[“HTTP_ACCEPT”] text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

    _SERVER[“SHLVL”] 0


    _SERVER[“QUERY_STRING”] no value



    _SERVER[“HTTP_ACCEPT_ENCODING”] gzip, deflate

    _SERVER[“REDIRECT_URL”] /info.php


    _SERVER[“ORIG_SCRIPT_FILENAME”] /usr/local/cpanel/cgi-sys//php5

    _SERVER[“ORIG_PATH_INFO”] /info.php

    _SERVER[“ORIG_SCRIPT_NAME”] /cgi-sys/php5

    _SERVER[“PHP_SELF”] /info.php

    _SERVER[“REQUEST_TIME”] 1335822437





    _SERVER[“argc”] 0

    _ENV[“SERVER_PORT”] 80

    _ENV[“REQUEST_URI”] /info.php

    _ENV[“SCRIPT_NAME”] /info.php

    _ENV[“HTTP_CONNECTION”] keep-alive

    _ENV[“REMOTE_PORT”] 56045

    _ENV[“PATH”] /usr/local/bin:/usr/bin:/bin

    _ENV[“PWD”] /usr/local/cpanel/cgi-sys


    _ENV[“HTTP_ACCEPT_LANGUAGE”] en-us,en;q=0.5

    _ENV[“HTTP_ACCEPT”] text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

    _ENV[“SHLVL”] 0


    _ENV[“QUERY_STRING”] no value



    _ENV[“HTTP_ACCEPT_ENCODING”] gzip, deflate

    _ENV[“REDIRECT_URL”] /info.php


    _ENV[“ORIG_SCRIPT_FILENAME”] /usr/local/cpanel/cgi-sys//php5

    _ENV[“ORIG_PATH_INFO”] /info.php

    _ENV[“ORIG_SCRIPT_NAME”] /cgi-sys/php5


    Thanks AllysonA.

    We’ll update as soon as we have something :)


    Hi, I found a solution.

    You have to modify:




    search for following line to find the right code:

    foreach ($paths as $path)
    if(@include_once($path.’/wp-load.php’)) break;

    replace with:

    foreach ($paths as $path)
    if(@file_exists($path.’/wp-load.php’)) {

    Thats works for me.




    Ivan, that works! Thank you so much!

    Devin, Kresi, et al – now that I’ve changed files in the angular theme folder, my changes will get overwritten by the next theme update, correct? If so, can you incorporate this change into the themes, or let me know of a way to ensure the changes don’t get overwritten?


    You are correct AllysonA. You could manually update the theme files based on the changelog if need be. I would suggest though you make a backup of the two files just in case. As far as incorporating the change that Kriesi’s decision. We’ve flagged him on this thread.




    OK, thanks. Marking this thread as solved.

    Ivan, thanks again!

Viewing 14 posts - 1 through 14 (of 14 total)

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