Viewing 16 posts - 1 through 16 (of 16 total)
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  • #17980

    Hi, my site using angular was just hacked. The site does not render properly and I get this messsage: Warning: html_entity_decode() [function.html-entity-decode]: charset `UTF-7′ not supported, assuming iso-8859-1 in /home/infograp/public_html/wp-content/themes/angular/framework/php/function-set-avia-backend.php on line 536

    Please advise if there is a fix for this. Thank you.

    #97744

    Hi jreynaldo,

    Have you made some customizations in your site? if you have kindly secure the customizations you have made and download the latest version of the angular theme, and replace the old theme with the newly downloaded angular theme.

    Regards,

    Ismael

    #97745

    Hi Ismael,

    Not sure what you mean by “secure the customizations”, can you please clarify. I did “customize” the theme the way most people would, that is I choose colors, backgrounds, theme settings, etc. If this is what you mean by customizations then how do I “secure” these settings?

    Also, will uploading new copies of the theme files eliminate the problem? Or do you think this requires reverting to an older version of my wp database. the site is infographicsubmission(dot)com in case you want to see what is going on. FYI the wp-login screen looks hacked to so I can’t login to WP.

    Thank you for your help.

    #97746

    Hi jreynaldo,

    What I meant with secure the customizations, altered some php files or have some custom css codes saved inside your custom.css, you should save those files first before replacing the theme with newly downloaded version.

    Regards,

    Ismael

    #97747

    Got it, thank you for clarifying. I don’t think I used any custom css codes so that shouldn’t be a problem.

    Will all the settings like colors, backgrounds, layout, etc. be affected when I update the theme?

    #97748

    Hi jreynaldo,

    I’m not sure if it won’t be affected, but I think if the database is not affected when your site was hacked then definitely the theme settings will still be the same.

    Regards,

    Ismael

    #97750

    Ismael, I uploaded the new version of the theme but this has not helped. I even deleted the old version of the theme off my server. But as soon as I activate Angular I get the same error from when my site first got hacked:

    Warning: html_entity_decode() [function.html-entity-decode]: charset `UTF-7′ not supported, assuming iso-8859-1 in /home/infograp/public_html/wp-content/themes/angular-new/framework/php/function-set-avia-backend.php on line 536

    Warning: Cannot modify header information – headers already sent by (output started at /home/infograp/public_html/wp-content/themes/angular-new/framework/php/function-set-avia-backend.php:536) in /home/infograp/public_html/wp-content/themes/angular-new/framework/php/function-set-avia-backend.php on line 482

    Any idea what is going on? I’ve had to revert my site back to default (Twenty Ten) theme.

    #97751

    Hi jreynaldo,

    I’m not sure why this is happening. Let me tag the rest of the support to help us out.

    Regards,

    Ismael

    #97752

    Hey!

    Try to clear your browser cache and reupload all wordpress files again.

    Best regards,

    Peter

    #97753

    Hi Peter,

    I cleared the browser cache and that doesn’t help. By “reupload all wordpress files again” do you mean reinstall wordress again? If so, will there still be a connection between the new install and the existing database. I don’t want to lose all the images, settings, portfolio items, etc that I’ve published.

    Thanks.

    #97754

    Hi,

    Please check any files you may have modified for an empty space on the very top of the file.

    Please email me you ftp info, I will get you up and running in 30 mins. usjahm (at) gmail (dddot) com.

    Thanks,

    Nick

    #97755

    Ok, I am emailing you. Thanks!

    #97756

    Hi,

    Your problem is most likely because your wp-config.php file has UTF7 instead of UTF8 as a parameter. Your FTP server is automatically restricting the account you provided. Your backend is password protected on the server level and asks for the password using Mexican mafia slang. I think this is something that your host needs to clear up first. Have you contacted them at all? Because if the shared server is hacked, it makes little sense for you to do anything else but move or wait for them to clean it up.

    In any case I am unable to do anything as the account you gave me is automatically restricted by the ftp host. Your host is the only one that can resolve this problem.

    You are not listed as being hacked -> http://sitecheck.sucuri.net/scanner/?scan=www.infographicsubmission.com Most likely a misconfiguration by your curious host. The UTF7 hack has been plugged up years ago.

    Thanks,

    Nick

    #97757

    Hi Nick, I password protected the wp-admin folder as a precaution against the hackers (BTW that’s not mexican mafia slang, just a restricted access message in spanish). Sorry for not providing you that pw, i thought you only needed ftp access. I will email you that so you can get in. Thanks.

    #97758

    Thank you Nick! You are AWESOME.

    I was starting to get frustrated and wonder if I was going to get help here to recover my site, but I just want to let everyone now that Nick was fantastic at recovering my hacked site. Not only did he recover it but he made sure everything was back up and running, cleaned things up, and even gave me recommendations on how to avoid this in the future. This guy really knows his stuff!

    Thank you Nick and kudos for you Kriesi for having such a well qualified guy as part of his support staff.

    #97759

    Hi,

    On behalf of the support team, thanks for the kind words.. Just please make sure the php.ini gets plugged up. Best of luck.

    Thanks,

    Nick

Viewing 16 posts - 1 through 16 (of 16 total)

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