Viewing 26 posts - 1 through 26 (of 26 total)
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  • #707752

    Good Morning to everyone!

    I’m here to asking some help with my website. http://www.vssrl.com/

    If you go to the bottom and reload the page, you’ll see some issue with last icon. I had other animation’s issues, so i disabled any onther animations i could. I tried to recreate the same page again, but nothing changes. In Firefox some animations scattered sometimes.
    I don’t khow what to do.

    #708625

    Hey Fabio_Torazzi,

    I’m not really sure what’s the problem, I tried to check the page and see the last icon (i) and when hovered there’s a bubble with this text “Per Info”. Can you elaborate more on the problem.

    Best regards,
    Nikko

    #708670

    Hi!

    Ok, I’ll try to explain more carefully.

    So, if you wipe your browser cache and go to my website, for the firts time you’ll see everything work like a charm, but try to reload the page and try to scroll from the top to the bottom (slowly). First of all you’ll see a little jump, gap o something like that when you arrive to “La nostra GALLERIA FOTOGRAFICA”, and if you continue to scroll down you’ll see the last icon doesn’t work well.

    Thanks

    #708883

    Hi,

    Can you try to clear all cache then disable it, let us know if it fixes the issue.

    Best regards,
    Nikko

    #708969

    Hi.

    It didn’t work. I cleared my cache, for first time evething was perfect, after i reloaded the page, the problem showed again.

    #709198

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    • This reply was modified 7 years, 4 months ago by Nikko.
    #709402

    Hi!

    I putted the login and the password in the private content.

    thanks

    #709474

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #709547

    Hi. Tx for reply.

    I’ve putted new credential. Try.

    I tried to do what you suggest, but it didn’t work.

    Bye and Thanks again

    #710432

    Hi,

    the issue does not happen for me. I checked on Chrome and Firefox. Everything seems to be fine. Please clear your browser cache and hard refresh a few times. Check on another computer as well.

    Best regards,
    Andy

    #710446

    Hi

    I’ve done several time what you said.

    It didn’ work.

    Tx and Br

    #711017

    Hi!

    The weird behavior is most likely caused by caching plugins, try deactivating and deleting WP Super Cache, you need to do the steps in this post: https://wordpress.org/plugins/wp-super-cache/other_notes/

    Cheers!
    Nikko

    #712470

    Hi

    It didn’t work, still same problem

    Tx

    #712978

    Hi,

    it works fine for me. Make a hard refresh.

    Best regards,
    Andy

    #713450

    Thank yuo all.

    Every solutions you proposed to me didn’t work. I’m using google Chrome, I tried Firefox, Even safari. I still have same problem. If I clean all my browser cache, for the first time everything works like a charm, after page re-loading the problem show up again.

    If you scroll the page from the top to the bottom, at the “Galleria Fotografica” you’ll see a little jump of the page and the last icon doesn’t appear.

    This problem started before I installed WP Super Cache, I thought there was something with caching, then I installed this plugin.

    I cannot every time clean my cache or make a hard referesh as Andy suggest. I can’t say to my clients “Just clean your browser cache everytime”. Nope, everything MUST work like a charm from first time, I paid 60$ for this theme.

    Guys if you don’t have any better solutions, for now I just disable all animations and further I’ll reset all my WordPress.

    Thanks to everybody

    #713479

    Hi!

    Would you allow us to have ftp access? so we can inspect further and ask permission to deactivate any/all plugins if necessary. We might find a clue as to what is causing the problem and try to fix it.

    Regards,
    Nikko

    #713511

    Hi

    You have to tell me your ip, so i can allow you to acces. I’m sorry by those are rules for my provvider.

    TX

    #713517

    Hi!

    I’m using a dynamic ip, it’s in the private content.

    Regards,
    Nikko

    #713529

    Hi

    I allowed to acces your ip

    If your ip changes and you cannot acces anymore, just tell me.

    TX

    #713546

    Hey!

    For the meantime can you try to check the link I posted in the “private content” section. Please let us know if the issue shows up on your end on the link I have given.

    Cheers!
    Nikko

    #713565

    hi

    IT WORKS!!!!

    It works like a charm!!! What you did?

    It works only on your test page

    Thanks you!!!

    • This reply was modified 7 years, 4 months ago by Fabio_Torazzi.
    #713594

    Hi!

    I still couldn’t figure it out, I already checked your files and there’s a remaining cache there from w3total cache, seems like it’s clear. I duplicated your homepage, and test each one and one the test page I made the only difference with the homepage is the layerslider, if I use your HOMEPAGE layerslider the issue appears, but if you try to use Enfold – most beautiful theme ever no issues appear, I was changing the settings but still could not figure out why the other slider causes the issue and the other doesn’t. You can change the password for ftp access now since I don’t thik it is necessary anymore. :)

    Regards,
    Nikko

    #713614

    Hi

    Thank you so much!!! I still don’t understand why the slider cause this problems….

    Thanks and Best Regards

    #713984

    Hi,

    so is this fixed for now? Let us know if we can close this thread or if you still need help from us.
    For new questions/issues feel free to open a new ticket.

    Best regards,
    Andy

    #714453

    Thanks you for help.

    I guess the issue is fixed. So you can close this thread.

    Best Regard.

    #714512

    Hi!

    Glad we could help. :)

    Best regards,
    Nikko

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