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not a support question

Avia Feedback doesn't add entry properly

24 posts from 6 voices

Started 2 years ago by vanclute
Latest reply from darrendmiller
This topic is not a support question

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vanclute
Member

Hello, just purchased Avia a couple days ago and am having issues with it... two at the moment:

1) When I click Add Entry, the little spinner appears and spins forever despite the entry being added already. I can refresh the page and see that it has been entered, but the spinner will just sit there forever if I don't leave the page or refresh.

2) When entries are added, the text of each entry is appearing at the top of the page and the different voting areas appear below them all. See here:

http://screencast.com/t/LIdnl6mwe

This plugin is an essential component of my new site so I really want to get it working smoothly right away. Thanks!

Jonathan

Posted 2 years ago #
vanclute
Member

I don't know if this is relevant but I just tried using the shortcode [avia_feedback_box] in my page content instead of setting the default page in settings, and the shortcode merely prints to the screen but does nothing.

Jonathan

Posted 2 years ago #
vanclute
Member

OK strike this, traced the second part of this problem down to a small bit of custom code that was breaking several things related to the_content().

Still have the spinning thing forever until I reload the page...

Jonathan

Posted 2 years ago #
Dude
Dude

Hey,
can you post a link to your website please - maybe it's a js problem.

Posted 2 years ago #
vanclute
Member

The site is not public yet and I don't want to post a link to it here. I have sent you the information via your contact form.

Thanks,

Jonathan

Posted 2 years ago #
Dude
Dude

Ok - you sent your login details directly to Kriesi. I'm sure he'll answer your request soon.

Posted 2 years ago #
vanclute
Member

Ah I didn't realize you weren't he. I haven't heard anything back yet, is there a way I can send the information direct to you? There doesn't seem to be a private message system on this forum.

Thanks,

Jonathan

Posted 2 years ago #
James Morrison
Former Team Member

Hey,

There isn't a helpdesk / private forum function on this site at the moment.

If you've sent a message directly to Kriesi I'm pretty sure he'll get back to you as soon as he's had a look into the problem.

James

Posted 2 years ago #
vanclute
Member

Well it's been 2 weeks and I haven't heard anything at all. My feedback system still spins forever on submission, although the feedback IS submitted.

I really would like some help with this and am feeling pretty much abandoned here. =(

Thanks,

Jonathan

Posted 2 years ago #
vanclute
Member

I have a new much more serious issue with this plugin now. When I click on "Newest", it's actually pulling in a page from my blog rather than showing the newest feedback requests. I have no idea why but I can't use this in this state. Can someone please contact the developer and get him to get involved here?

Thanks,

Jonathan

Posted 2 years ago #
vanclute
Member

OK this most recent issue turned out to be a conflict with another plugin. However I still have the original problem of the plugin just spinning forever when added new items.

Jonathan

Posted 2 years ago #
Dude
Dude

Have you tried deactivating all plugins - maybe another plugin conflicts with Avia Feedback too. Try deactivating all and activate them one by one. When the new items feature doesn't work (correctly) anymore you've found the conflict.

Posted 2 years ago #
vanclute
Member

I have already tried it as the sole plugin installed (other than the bbPress plugin which can't be disabled or my site will not even display). No change at all.

Jonathan

Posted 2 years ago #
vanclute
Member

I got someone else to fix it... haven't gotten the report on what they did yet but I know it involved editing some Javascript.

Thanks anyway...

Jonathan

Posted 2 years ago #
Dude
Dude

Glad that your programmer found a solution. If you could provide some information what he changed we can look into the problem and fix the bug for everyone or we can increase compatibility.

Posted 2 years ago #
ocaptain
Member

Hi there... I am having the same problem - When the Submit button is pressed you get the spinning circle that never ends... I tried it in Chrome and Firefox for the Mac, and I.E. and FireFox for Windows... Must be a bug with Ajax / JS that came in with WP 3.1

VanClute - Can you perhaps email me a zip of the fixed version of your plugin? and / or, can the support staff here come up with a solution, QUICK!

Thanks, guys... I look forward to using what appears to be a great plugin!

-Anthony

Posted 2 years ago #
ocaptain
Member

Hmm... did some more research and I think there is a conflict with the Wishlist member plugin... I've contacted the developers over there as well...

Posted 2 years ago #
Dude
Dude

Can you post a link to your website please - maybe it's a js conflict.

Posted 2 years ago #
camthor
Member

@vanclute Could you please post the solution? Having the same problem here. Thanks.

Posted 2 years ago #
camthor
Member
So I experimented a bit and I fixed the eternally spinning wheel in all browsers I tried so far. Now I even see the confirmation message!

In feedbackbox.js, line 191, I replaced
```
datastring = "ajax=true&action="+event.data.context+"&id="+id;
```
by
```
datastring = "ajax=true&action="+event.data.context+"&id="+id,
context = event.data.context;
```
and in line 210
```
if(event.data.context == 'submitFeedback')
```
is replaced by
```
if(context == 'submitFeedback')
```
I cannot exactly tell why is that, but it works now. ;-)
Posted 2 years ago #
Dude
Dude

Thanks for posting this solution - I'll forward it to Kriesi.

Posted 2 years ago #
darrendmiller
Member

I have this same problem, but this fix didn't work for some reason! I've tried finding js conflicts and plugin conflicts, and there appear to be none. Is there a new version of the plugin by any chance? Mine is about 6 months old...

Posted 2 years ago #
Dude
Dude

I'm not aware of a new update. Have you tried deactivating the plugins one by one - very like one causes a conflict.

Posted 2 years ago #
darrendmiller
Member

Yeah, nothing's worked. No conflicts.

Posted 2 years ago #

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