Viewing 7 posts - 1 through 7 (of 7 total)
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  • #165345

    Hi,

    I have read the multiple threads on this issue and cannot seem to find a solution. I have updated PHP to 5.3.27. We have reinstalled WordPress and made a modsecurity change for PCRE limits being hit and also updated the quotas on the server to ensure we were not hitting any account space limits.

    I have uninstalled and deleted all plugins and ran a repair on the database.

    With all of this when I go to an existing page setup with Avia and select a text block the window that pops up contains no text either in the Visual or Text windows.

    I am running the theme on a test server at the moment as it is a redesign of another site. I would be happy to send my Admin login for you to have a look.

    Sincerely,
    Roger

    #165477

    Hi rogermedia!

    Please send the login details to sighlence13[@]hotmail[dot]com.

    Include the word “Kriesi” on the subject. Add the link of this thread on your email.

    Regards,
    Ismael

    #165722

    Hi Ismael, I forwarded the email to that address last night. It would be great to get this working as I have another client I want to use this theme for. At the moment I am concerned that it is too unstable and I need it to work with a few standard plugins.

    Let me know if you got my email or not.

    #165911

    Hi Ismael, this is the same issue (and client) I was having when I started this thread (http://www.kriesi.at/support/topic/avia-layout-builder-not-loading/?replies=2#post-135828).

    This issue was solved on my server, where development was taking place at the time; the issues was resolved when a participant offered the following solution:

    Hi Guys,
    I was having the same problem until I changed the PHP version from 5.3.27 FastCGI to 5.3.27 CGI (Stable).
    Hope this helps,
    Jonathan

    I am on (mt) hosting, and that simple solution solved my problem, but this site is not going to be hosted with (mt), it will be with Liquid Web, and right now, it is not working as it should.

    #165924

    In lieu of hearing from any support here I talked with my host for a bit to see what we could find. Looks like they may have resolved by turning off pagespeed:

    Can not edit pages with the theme enfold. At first I received a couple of
    modsec errors

    [Tue Sep 24 18:04:29 2013] [error] [client 10.30.5.49] ModSecurity: Rule
    265eda8 [id "3000086"][file
    "/usr/local/apache/conf/modsec2/rootkits.conf"][line
    "155"] – Execution error – PCRE limits exceeded (-8): (null).
    [hostname "myserver.com"] [uri
    "/wp-admin/admin-ajax.php"] [unique_id
    "id"]

    [Tue Sep 24 18:22:09 2013] [error] [client 10.30.5.49] ModSecurity:
    collections_remove_stale: Failed deleting collection (name “ip”, key
    “ip”): Internal error [hostname
    "myserver.com"] [uri
    "/wp-content/themes/enfold/framework/css/avia_colorpicker.css,qver=3.6.1.pagespeed.cf.8hBxrSmIyJ.css"]
    [unique_id "id"]

    [Tue Sep 24 18:22:09 2013] [error] [client 10.30.5.49] ModSecurity:
    collections_remove_stale: Failed deleting collection (name “ip”, key
    “ip”): Internal error [hostname
    "myserver.com"] [uri
    "/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/css/avia-media.css,qver=3.6.1.pagespeed.cf.X8onwKqTMi.css"]
    [unique_id "id"]

    whitelisted the following.

    <LocationMatch “/wp-admin/admin-ajax.php”>
    SecRuleRemoveById 3000086
    </LocationMatch>

    We get the same thing.

    Tried raising the PCRE limits.
    /usr/local/lib/php.ini :

    pcre.backtrack_limit = 10000000
    pcre.recursion_limit = 10000000

    /usr/local/apache/conf/modsec2/custom.conf

    SecPcreMatchLimit 150000
    SecPcreMatchLimitRecursion 150000

    Did no good.

    In the code we found that it was failing at

    GET

    http://myserver.com/wp-includes/js/tinymce/langs/en.js?ver=358-25336

    404 (Not Found)
    wp-tinymce.php,qc=1,aver=358-25336.pagespeed.jm.xvSTA_cQNy.js:1 GET
    http://myserver. com/wp-includes/js/tinymce/themes/advanced/langs/en.js?ver=358-25336
    404 (Not Found)
    wp-tinymce.php,qc=1,aver=358-25336.pagespeed.jm.xvSTA_cQNy.js:1 Failed to
    load: http://myserver.com/wp-includes/js/tinymce/langs/en.js
    wp-tinymce.php,qc=1,aver=358-25336.pagespeed.jm.xvSTA_cQNy.js:1 Failed to
    load:

    http://myserver.com/wp-includes/js/tinymce/themes/advanced/langs/en.js

    wp-tinymce.php,qc=1,aver=358-25336.pagespeed.jm.xvSTA_cQNy.js:1 Resource
    interpreted as Font but transferred with MIME type application/x-font-woff:
    “http://myserver.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/entypo-fontello.woff”.
    post.php:1930 Uncaught TypeError: Cannot call method ‘setContent’ of
    undefined avia-modal.js,qver=0.3.1.pagespeed.jm.GwFNp0CbNe.js:77

    Customer is using wp 3.6.1
    customer stated he has installed the latest version of enfold

    no errors for the site specifically coming up in apache other then the modsec
    errors.

    But I believe we have resolved the issue. There was a issue the wherepagespeed_module was interfering with the loading of the edit page.

    avia-modal.js,qver=0.3.1.pagespeed.jm.GwFNp0CbNe.js:77

    We turned off pagespeed for now

    If you want we can turn this on again and enter a entry in .htaccess like the following.

    <IfModule pagespeed_module>
    ModPagespeedDisallow http://myserver.com/wp-admin/*
    </IfModule>

    Would appreciate any follow up from the support here to see how we might get everything running with the pagespeed module since thats nice to have.

    Thoughts?

    #167369

    Hello!

    Instead of letting the server do it I would recommend just making the page speed modifications yourself with a plugin like wp super cache, w3tc or what Kriesi uses Better WordPress Minify.

    Anything automated like that has a high chance of causing issues on the front end with not only the theme but other premium plugins or scripts you may be running.

    Best regards,
    Devin

    #173310

    Hey!

    ~With all of this when I go to an existing page setup with Avia and select a text block the window that pops up contains no text either in the Visual or Text windows.

    I logged in to your site and edit some pages. I clicked on the text block elements, the text and visual editor is there. I think this is already fixed.

    Best regards,
    Ismael

Viewing 7 posts - 1 through 7 (of 7 total)

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