Viewing 7 posts - 1 through 7 (of 7 total)
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  • #660621

    Hello,

    I’m having an issue and cannot edit pages on my website, it just shows the loading circle but no content actually loads. It loads when I create new pages but cannot edit old ones.

    Have cleared the cache, tried on different browsers and laptops, theme and wordpress are up to date and I have switched off all the plugins and each plugin individually but still not working.

    As suggested I followed all the steps from this page but it has not fixed the issue: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/.

    Please can you take a look using the admin details provided to help me fix this.

    Thank you!

    #660775

    Hey Siobhan,

    I checked the issue on your site and found a few js errors in console. A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #661848

    Hi Vinay,

    I have followed all the instructions, made sure WordPress, Enfold and all plugins are updated and deactivated them all – the issue still occured whilst no plugins were running.

    What else could it be?

    Thanks

    #662083

    Hi,

    Please try following the suggestions listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Best regards,
    Rikard

    #663074

    Hi Rikard,
    I have followed all of the above steps and it has still not resolved the problem.

    Any other suggestions or can you take another look at it for me?

    Thanks

    #664408

    Hi,

    Please follow one of these solutions:

    https://kriesi.at/support/topic/bug-jqueryjavascript-edit-avia/#post-409708

    Make sure to purge any cache after editing the files.

    Best regards,
    Ismael

    #664938

    Hi Ismael,

    The first link fixed the issue!

    Thanks so much for your help :))

Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘AVIA Layout Builder won't load elements to edit’ is closed to new replies.