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  • January 23, 2015 at 1:47 pm #384340
    Asterios

    Hey Enfold Team,

    I recently bought the theme for a friend and we can´t use any colours or the Enfold-images as backgound.
    It is though possible to upload a custom image.

    The Site uses a Child theme.

    Thanks in advance for your help
    AG

    January 23, 2015 at 4:38 pm #384407
    Yigit

    Hi AG!

    Yes, you can edit Color Section elements and upload a custom background image or set a custom background color. If this is not what you meant, please elaborate and post screenshots showing the changes you would like to make. You can upload your screenshots on imgur.com or Dropbox public folder and post the links here

    Cheers!
    Yigit

    January 23, 2015 at 6:34 pm #384520
    Asterios

    Hi Yigit and thank you for your quick reply!

    What I mean is that I can upload a custom image for the body background and it will be visible. But, I can not use neither colour or one of the enfold images as background. They simply don´t appear in the background.
    If you visit the site and inspect the body, you will see that the “polygon.png” (Enfold grafics) could not be loaded.
    It only shows a grey background.
    Does it maybe have to do with the child theme I am using?

    Best Regards
    AG

    • This reply was modified 9 years, 2 months ago by Asterios.
    January 24, 2015 at 11:35 am #384831
    Ismael

    Hey!

    The background option is working fine on our installation. Try to deactivate all plugins then test the background option again.

    Regards,
    Ismael

    January 25, 2015 at 11:35 pm #385212
    Asterios

    Hey ismael,

    the problem is not with the plugins. Thats the first thing I tried to do.
    I have found out that I have to use “repeat” and not “strech fullscreen” when I use the images from Enfold for the body background.
    Is it supposed to be like this? If not then it is maybe something you would like to check.

    Thanks in advance
    AG

    January 26, 2015 at 9:59 pm #385865
    Elliott

    Hey!

    Can you send us a WordPress login so we can check?

    If your using caching plugins then be sure to clear their cache.

    Regards,
    Elliott

    January 26, 2015 at 11:30 pm #385927
    Asterios
    This reply has been marked as private.
    January 27, 2015 at 7:16 pm #386527
    Elliott

    Hey!

    I set a custom background image in Dashboard > Enfold > General Styling > Body Background and it’s displaying fine. Take a screenshot and highlight what is going on so we can get a better idea.

    Cheers!
    Elliott

    January 27, 2015 at 11:03 pm #386676
    graphicsbrian

    this is the same issue…
    https://kriesi.at/support/topic/main-content-background-color-is-gone-all-transparent-need-urgent-helt/#post-386665

    January 27, 2015 at 11:32 pm #386691
    Asterios

    I have already explained it in my previous replies but I think I was not understood.
    I will try to be as simple as possible. Please go through these steps:

    Dashboard > Enfold > General Styling > Body Background > Select predefined pattern (choose any image) > set it to strech fullscreen.

    This doesn´t work. It only shows me a grey background.
    Check the screenshot I sent you (http://imgur.com/ZKIE9LJ).

    Regards
    AG

    January 27, 2015 at 11:33 pm #386692
    Asterios

    P.S. http://imgur.com/ct88aqx

    January 28, 2015 at 5:30 pm #387170
    Yigit

    Hi!

    Please refer to fix Kriesi posted here – https://kriesi.at/support/topic/main-content-background-color-is-gone-all-transparent-need-urgent-helt/#post-387108

    Best regards,
    Yigit

    January 28, 2015 at 8:25 pm #387347
    Asterios

    Hello again,

    I just tried the fix from Kriesi but it didn´t work.
    Any other suggestions?

    Best regards
    AG

    January 29, 2015 at 6:11 pm #387848
    Yigit

    Hi!

    It seems like you are still using version 3.0.6. Please try re-updating the theme preferably via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    January 29, 2015 at 8:39 pm #387958
    Asterios

    Hi Yigit, thanks for the info.

    I just updated to 3.0.8, used Kriese´s fix, took it out again but still the problem with the “strech fullscreen” option is there.
    It only works when I use “repeat” with the Theme´s backgrounds.
    I don´t know what is going on…

    Regards
    Asterios

    February 1, 2015 at 7:53 am #388957
    Ismael

    Hi!

    You can’t set the background repeat to “Stretch Fullscreen” if you’re using the preset image patterns. They are so small to be use as full width background. Try to upload custom images with large dimension.

    Best regards,
    Ismael

    February 2, 2015 at 1:29 am #389097
    Asterios

    Hi again,

    well that can close the topic for me.
    Thank you all for your support.

    Best Regards
    AG

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