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  • #19141

    The first time I was told of an issue was whan Adding to Cart stopped adding to cart and that the Checkout page went blank. I diabled ajax and Add to Cart works again but Basket shipping (select a new shipping method) loads the wholw website into the basket and then crashes. If you made it to the checkout page then this simply crashes.

    The problem does not seem to exist when logged in!

    I disabled all plugins and no change

    I changed to 2012 theme and all is well.

    Does this mean it’s a theme issue?

    The live broken site is https://www.creightonscakes.co.uk

    Gratefull for a steer please?

    #102388

    Hey!

    Probably the w3 total cache plugin causes the issue. Please deactivate the page cache feature. If this doesn’t help try to deactivate the plugin completely and check if the issue persists.

    Best regards,

    Peter

    #102389

    Thanks I tried that and even removed it completely. The main problem is when a user is not logged in. When logged in all is well but when a user is not logged in neither the cart nor checkout work. Still all works in 2012 though. I’ll keep looking.

    You will see that I have had to make it a logged in only checkout which works but us less than ideal.

    P

    #102390

    Hi cakelady,

    Aside from disabling all active plugins, make sure you are using the most up to date version of the theme (currently 1.6) and wordpress 3.5 once you’ve updated the theme as well.

    Regards,

    Devin

Viewing 4 posts - 1 through 4 (of 4 total)

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