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  • #331718

    hey guys,

    first of all: we love your theme and use it very successful for over a Year now with several updates (wordpress as well as enfold)
    even the last update to wordpress 4 and enfold 3 brought no problems whatsover. everything is perfect.

    As we are so happy, we want to setup another site with enfold. we read all threads regarding http-errors and memory limits but the issues are the following:

    with a complete fresh install at all-inkl (using there software installation tool to install wp 4) and afterwards immediately uploading enfold we had the following issues:
    -> unable to upload pictures (as many already postet) – got HTTP-Error and no more information
    -> unable to import demo content (we should reload the page – after doing that again an error that logo, favicon etc. already exists)

    calling the all-inkl support several times.
    we changed htaccess from:

    AddHandler php53-cgi .php
    php_value memory_limit 256M
    php_value max_input_vars 10000
    
    # BEGIN WordPress
    
    # END WordPress
    

    to

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    # END WordPress
    <Files wp-config.php>  
       order allow,deny  
       deny from all  
    </Files> 
    
    php_value memory_limit 256M
    php_value memory_limit 256M
    php_value max_input_vars 10000

    resulting that we were able to import demo-content and uploading pictures.
    importing photo-demo content we see things on the frontend like this:

    Warning: session_start() [function.session-start]: open(/tmp/sess_fb3a4454ee8563c363298c26614bdf30, O_RDWR) failed: Permission denied (13) in /www/htdocs/w00f5619/db/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /www/htdocs/w00f5619/db/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php:32) in /www/htdocs/w00f5619/db/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 32

    before the page starts…..
    and

    Warning: Unknown: open(/tmp/sess_fb3a4454ee8563c363298c26614bdf30, O_RDWR) failed: Permission denied (13) in Unknown on line 0

    and

    Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0

    at the end of the site.

    we really tried everything and read all the posts and called our hoster all-inkl about 5 times.
    Nothing really helps us getting things work completely.

    the funny thing: on the other mentioned site everything ist working fine on – as far as we see – the exact same enviroment also at all-inkl.

    we don’t know, but somebody or something (enfold or all-inkl) has major problems we would love to be solved!

    thanks in advance,

    christoph

    ps.: if it should be a hoster issue: you sometimes reccomended all-inkl yourself and their support ist really good. they don’t find a solution, telling us, it has to have something to do with the theme. Specially as everything is working fine using a standard theme

    pps.: and YES: we not even just deactivated all plugins, we even deleted them, because it was a fresh install we don’t care so much about yet.

    pps.: We tried all the routine (fresh install and so on) which always worked fine with all-inkl and enfold for about 5 times. same results.

    #332923

    Hi,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    #334784
    This reply has been marked as private.
    #335378

    Hey!

    Thank you for the update.

    This is actually a server issue and a temporary one. Please refer to this link: https://kriesi.at/support/topic/error-when-using-the-www-prefix/#post-297300

    Regards,
    Ismael

    #335496
    This reply has been marked as private.
    #335536

    update: it seems like the following code automatically placed by all-inkl causes some problems.

    AddHandler php53-cgi .php

    do you also think so?

    #335920

    Hi!

    There are reported issues about PHP 5.3 Fast CGI causing issues with the theme but it was a long time ago and upgrading PHP to 5.4 or newer version somehow fix it: https://kriesi.at/support/topic/migrating-enfold-database-over-from-test-site-to-live/

    On this thread, the user pointed out that it is a problem with hosting set up of the database, though, I’m not entirely sure what he meant by that. And you seems to be experiencing different issue so if possible, please ask your host to upgrade PHP and somehow investigate the database setup. Maybe they can find something there. Did you try the solutions provided on the threads? Add this on functions.php:

    add_theme_support('avia_no_session_support');
    

    Another fix:

    https://kriesi.at/support/topic/help-trying-to-understand-error-message/#post-271650

    Cheers!
    Ismael

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