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  • #275865

    Hello,

    I am having an issue with the blog post not showing up, despite my best trouble shooting efforts I cannot find what is causing the issue.

    URL: http://sjs14.staging.wpengine.com/blog/

    Has anyone run into this problem before?

    Thank you,

    WS

    #275877

    Hey WS!

    It appears to be working as expected:
    null

    Regards,
    Josue

    #275880
    This reply has been marked as private.
    #275881

    Hey!

    Please update the theme to the latest version (2.8.1).

    Best regards,
    Josue

    #275889

    Ok, I did that – problem persists.

    #275890

    Have you tried disabling all third-party plugins to see if it gets fixed?

    Regards,
    Josue

    #275893

    Yes – I have ALL plugins disabled.

    #275898

    Can you please create me an administrator account? post it here as a private reply.

    Regards,
    Josue

    #275901
    This reply has been marked as private.
    #275904

    The login details you posted are not working :(

    Regards,
    Josue

    #275905
    This reply has been marked as private.
    #275927

    Hi!

    The problem is caused by this error:

    Call to undefined function avia_blog_class_string() in /nas/wp/www/staging/sjs14/wp-content/themes/enfold/single.php on line 28

    What that’s trying to say is that the avia_blog_class_string function doesn’t exists, which is weird because i’ve checked the functions-enfold.php (that’s where the function is declared) and it’s there. My suggestion would be to re-install a fresh copy of Enfold via FTP.

    Best regards,
    Josue

    #276074
    This reply has been marked as private.
    #276210

    Hey!

    This is a weird issue. We’re still not sure why the post is not showing. I tried to override the single.php and loop-index.php with the original code and it’s still not working. What is your current PHP version? Please ask your host. If possible, please go to wp-content/plugins folder then rename or remove all the plugin folders. Test the post again.

    Regards,
    Ismael

    #276737
    This reply has been marked as private.
    #276741

    Hi,

    This is definitely a server-side issue. Could you give us more information about the server? like OS, PHP version, active PHP modules, caching, etc.

    Regards,
    Josue

    #276752
    This reply has been marked as private.
    #276763

    Hi,

    Can you please create us a temporary FTP account? post it here as a private reply.

    Regards,
    Josue

    #276765
    This reply has been marked as private.
    #276809

    Hi!

    Thank you for the access.

    There’s a problem with your installation. The enfold theme is inside the wp root directory. Maybe the index.php has been overwritten with the enfold theme files. Please remove the enfold theme files on the root directory then upload the wordpress files again.

    Cheers!
    Ismael

    #276997
    This reply has been marked as private.
    #277032

    Hi!

    That was the culprit of the issue, at some point you’ve uploaded the whole enfold theme to the WP root directory (where the wp-config.php is), i’m cleaning the mess right now. The blog posts now work fine:

    http://sjs14.staging.wpengine.com/test-post/

    Best regards,
    Josue

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