Can´t add featured images

10 posts from 5 voices

• Started 10 months ago by RogerZJ
• Latest reply from Devin
• This topic is not resolved

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• dss

1. 

   RogerZJ
   Member

   Hello,

   I´m trying to add featured images, but I get the following screen after uploading:

   http://i.imgur.com/qIoAM.jpg

   Thank you very much.

   Yukio.

   Posted 10 months ago #
2. 

   Devin
   Moderator

   Hi Yukio,

   Are you adding video or just static images? Are you using any other format besides .jpg, .png, or .gif?

   Regards,

   Devin

   Posted 10 months ago #
3. 

   RogerZJ
   Member

   Hi, Devin.
   I´m adding just static images, like .jpg and .png.

   Thanks for your support.

   Yukio.

   Posted 10 months ago #
4. 

   Ismael
   Moderator

   Hi Yukio,

   It's weird that there's no error appearing, can you check the Media > Library, if the images you have uploaded are there?

   Regards,
   Ismael

   Posted 10 months ago #
5. 

   Ferguss
   Member

   Hello Ismael could help me with an issue with the theme Abundance, n will add in the home with 3 columns with images and links ...

   Posted 10 months ago #
6. 

   Ismael
   Moderator

   Hi Ferguss,

   You can use the template builder to create 3 column portfolio images in your homepage. You can go to this link for more information: http://www.kriesi.at/themes/abundance/templates/video-tutorials/. And find this screencast: Abundance Theme Demo 6: Building improved layouts with the template builder. Hoep this helps. :)

   Regards,
   Ismael

   Posted 10 months ago #
7. 

   ThemeForestRobotCloud
   Member

   We're having the same problem. The images do not end up in the library.

   Posted 10 months ago #
8. 

   Ismael
   Moderator

   Hi ThemeForestRobotCloud,

   Do you receive any errors when the problem occurs on your end?

   Regards,
   Ismael

   Posted 10 months ago #
9. 

   ThemeForestRobotCloud
   Member

   Hi, Ismael. No, all we see is this same film-roll icon, just like RogerZJ shows in the image he uploaded.

   Posted 10 months ago #
10. 

    Devin
    Moderator

    Hi ThemeForestRobotCloud,

    Try disabling any active plugins that you have installed and running. The may be a conflict with the code in one of them.

    If you continue to have the issue, can you create a temporary admin account for me to login and take a look at the issue live.

    You can send the information to my email at DevinVinson (at) gmail.com. Make sure to include a link to this topic so that my spam filter doesn't grab it :)

    Regards,

    Devin

    Posted 10 months ago #

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