If you have troubles since the update to WordPress 4.5 please read this post before opening a new thread.
Yes, if you are already in Appearance > Menus. On the upper right side of your screen, you can see Screen Options, click it and check Link Target. Now, expand your menu item(Tickets) and you should see a checkbox which says Open link in new window/tab, just check this. Hope this helps. :)
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