If I could make this initial post private I would as I totally appreciate all of your assistance and I’m not trying to raise a ruckus, but I still need help on this request… I’m not sure if someone is working on it trying to figure things out as I’ve heard nothing. My second request for the same issue someone was closed out, so I know I’m not being totally ignored, but again I still need help.
I attempted to look into the issue earlier this morning but the logins doesn’t work. Now that I’m back into going through the start of my queue I’ve added a response asking for them to be re-checked so we can log in and take a look.
Not sure how your topic didn’t get addressed before then but it was our only one above 1 day response time and showing as 2 days in the queue.
Once we can log in and take a look we can get it sorted out.
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