Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 23, 2016 at 1:51 pm #636760
    web4youberlin

    Dear support,
    I configured a accordeon slider and a easy slider. It funcioned perfectly. After 3 weeks suddenly you can not see any pictures in it. I did no changes. Can you help me?
    Thanks!
    Angela

    May 23, 2016 at 1:54 pm #636762
    Josue

    Hey!

    Please update the theme to the latest version (3.5.4). Also, try disabling all third-party plugins and check if it gets fixed.

    Best regards,
    Josue

    May 23, 2016 at 5:23 pm #636963
    web4youberlin

    Thanks Josue. For the update I need the API key, which I can not find. I am logged in in my account from Envato, I go to settings – API key and the theme forest field for the API key is empty. Can you help me?
    Thanks a lot!

    May 23, 2016 at 5:28 pm #636968
    Yigit

    Hi!

    Please refer to instructions here – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and generate an API key

    Regards,
    Yigit

    May 23, 2016 at 5:52 pm #636991
    web4youberlin

    Hi Yigit,
    I have now the newest version of Enfold, the update was successful. Still I can not see pictures in my sliders.
    Can you help me please?
    Thanks a lot!
    Angela

    May 23, 2016 at 5:58 pm #636994
    Yigit

    Hey!

    They show up fine on my end, attached a screenshot in private content field.

    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Cheers!
    Yigit

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