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  • #588713

    When I try to load the Media Library to insert a photo on a post I just get a blank page with a thinking symbol:
    http://screencast.com/t/MlpM0LTio
    This just started happening after switching to a child theme for Enfold. I saw another post similar to mine, but the solution was to remove the trailing ?> tag in the php.

    My functions.php is:

    <?php
    
    /*
    * Add your own functions here. You can also copy some of the theme functions into this file. 
    * WordPress will use those functions instead of the original functions then.
    */
    
    /* 02/18/2016 Added from backup to Child Theme */
    add_filter( 'avf_google_heading_font',  'add_custom_open_sans');
    add_filter( 'avf_google_content_font',  'add_custom_open_sans');
    function add_custom_open_sans($fonts) {
    	$fonts['Open Sans Light'] = 'Open Sans:300';
    	return $fonts;
    }
    
    require_once( get_stylesheet_directory() . '/comments.php' );
    #589688

    Hey kenhiltner!

    Every site is setup in a different way and share different setting and plugins so let us know if there any changes made just before the issue?

    Some updates or plugins is causing a conflict to find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    If you still have any issues please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Cheers!
    Vinay Kashyap

    #589928

    Hi Vinnie,

    The only change that I made before this problem was that I updated to the newest version of Enfold and I switched to leveraging the child theme.

    Thanks!

    #590364

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

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