Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 8, 2016 at 6:35 pm #610359
    desong22

    For the life of me I cannot seem to be able to import this demo. Am I missing something?

    I have reset my website and activated Enfold again, then installed and activated woo commerce but keeps getting this message ‘import didn’t work, try reloading page and try again’.

    Thanks for your help.

    PS: using Safari 9.1, WordPress 4.2.2

    April 8, 2016 at 9:12 pm #610407
    Jordan

    Hi desong22!

    Thanks for getting in touch with us!

    Try increasing the memory allocated to PHP following these examples: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If you still need assistance, could you please provide a link and login details to your site, so that we can have a closer look and try to help you with the import. You can place the information in the Private Content section of your reply.

    Cheers!
    Jordan

    April 9, 2016 at 12:38 am #610460
    desong22

    In fact, I cannot import any of the demos. Link + login below.

    April 9, 2016 at 9:19 am #610538
    Vinay

    Hey!

    We are working on your ticket please wait while we update the results here soon.

    There seem to be a folder permission issue on the server please correct it and the import shoud work fine.

    However we imported all pages using an xml file but your site refused to import the media files i think it is due to the folder permission.

    Please make sure /wp-content/uploads has the correct folder permission 755.

    lastly please go to Appearance > menu and select the main menu.

    Best regards,
    Vinay

    • This reply was modified 8 years ago by Vinay.
    April 10, 2016 at 8:33 pm #610828
    desong22

    Actually, Jordan was right, it was the memory limit. Spoke to provider now resolved.

    Thanks guys!

    April 11, 2016 at 4:53 am #610929
    Jordan

    Hey!

    Glad to hear that you got it resolved! Feel free to reach out to us again here on the forum if you need assistance with anything else. You can also check out video tutorials and documentation here: http://kriesi.at/documentation/enfold/

    Cheers!
    Jordan

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