Tagged: ,

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #22914

    I am having a problem on my website (www.zealouslongboards.com). Customers can add products to the cart but when clicking on the cart or checkout page only the heading shows up and that is all. I tried switching back to the TwentyTwelve theme and everything was there. Thanks very much.

    #117802

    Also I am using Flashlight theme and it is updated to the 2.3 version.

    #117803

    Just messed around with it more and got it to work. Thanks! Love the theme.

    #117804

    Just had another email from a customer that wasn’t able to get to the Cart or Checkout. It is all working fine on my end but I tried from a different computer and I am getting the same results.

    #117806

    Hi,

    I tested your shop, I added a product then proceed to the cart. Everything is working fine then I proceed to the checkout and I find it to be working good. :)

    I just noticed the layout on “Bearings” is messed up. Please add this on your custom.css

    .template-shop-single .product {
    overflow: hidden;
    clear: both;
    }

    Regards,

    Ismael

    #117807

    I did add that code to the css. But I am still having customers saying that they can’t reach the cart and checkout pages. I tried again today and I as well am not able to reach them.

    #117808

    Hi,

    I cannot see them now. The cart and checkout page contains nothing. Please check the Cart page, then place this code on the Editor

    [woocommerce_cart]

    Check the Checkout page then add this

    [woocommerce_checkout]

    Also, check the layout for each page, Layout Options > Choose a Page Layout > Select, Default Layout.

    Regards,

    Ismael

    #117809

    I double checked what you said and the settings were already as you had explained and the codes were already there. Still no luck.

    #117810

    Hi zealouslongboards,

    In your WooCommerce settings, the pages that woocommerce uses are selected in Settings>Pages. So make sure each of your pages (shop, cart, checkout etc) are all selected and pointing to the correct pages there.

    Then, if you are still having issues try changing the wordpress permalinks to the default setting in wordpress Settings>permalinks in case there is a slug name conflict or something like that.

    Regards,

    Devin

    #117811

    Hi,

    The pages are all set to the pages that I want. I double checked and the code is in all the pages as well. I went to the permalinks pages and changed everything to default but I am still running into the same problem.

    Bryce

    #117812

    In that case, disable all other active plugins first and check things out again.

    Then, check your pages and make sure you only have *one* page for the shop, checkout, cart etc. Then check your pages *trash* and make sure anything inside of it is permanently deleted.

    Last, re-set all your woocommerce page settings in the woocommerce settings and try everything again.

    If at that point it still causes issues, switch the theme to one of the default wordpress themes and try the checkout again. If at that point you are still having issues, there may be an issue in the whole wordpress/woocommerce setup.

    #117813

    Turn out it must be a problem with the USPS plugin. I have all of the plugins active except for that one and it seems to be working. What should I do? Thanks.

    #117814

    Hey!

    Please contact the USPS plugin author and ask him to look into it.

    Best regards,

    Peter

    #117815

    I tried contacting the plugin author (which is now Woocommerce) and they said to contact you since it seems to be an issue with the theme. I loaded the TwentyTwelve theme and everything shows up fine so it must be some kind of conflict with the theme. Thanks.

    #117816

    Hey!

    Please create me a wordpress admin account and send me the login data and more details about the issue to: (Email address hidden if logged out) – I’ll look into it.

    Regards,

    Peter

    #117817

    Hi!

    It seems to work now. I had to increase the memory limit to 128M.

    Regards,

    Peter

Viewing 16 posts - 1 through 16 (of 16 total)

The topic ‘Cart and Checkout Pages Not Showing Up’ is closed to new replies.