Viewing 10 posts - 1 through 10 (of 10 total)
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  • #21976

    When we make changes in the Dashboard using your Theme tools, we cannot seem to save changes to the live site. ?????

    I saw a thread somewhere that had the same issue when “dummy copy” was populated into the site. I did the same, and seem to be having the same issue?

    Fix?

    Do we need to strip out and reinstall? Hope not. LOL.

    Cheers,

    Tim

    #113752

    Hi Tim,

    Are you using WooCommerce as well? Are you able to change settings in the WooCommerce settings or in other areas of WordPress?

    It could be a permissions issue or a memory issue but we’ll need more information to say for sure.

    Regards,

    Devin

    #113753

    No ecommerce on site at all. Just using your marvelous theme for eyecandy and product/service overview. Ecommerce will be implemented in Wave 3, which is some time off.

    Note: 2 users on 3 platforms had the same issue. 2 MAC + 1PC using Safari, Firefox, IE9 and Chrome. All browsers showed same problem.

    Note: we deactivated WP Supercache and cleared all histories thinking that might be the issue, to no avail.

    No settings in theme could be saved.

    Dummy copy import problem? As others had mentioned. Or is that just computer voo doo?

    #113754

    Try disabling *all* active plugins and then completely deleting the WP Super Cache folder from your Plugins folder via FTP. If you have also ever had w3tc active, you’ll need to delete that folder from your plugins folder as well.

    See if that helps the issue.

    You can also try switching to Twenty Eleven or Twenty Twelve themes and see if you can save theme options for the customer header etc with either of those.

    Regards,

    Devin

    #113755

    Thanks for the update, Devin. We had done all of the above as part of a successful workaround. Many others have had similar troubles with Replete and there are several places online that talk about workarounds with your software.

    I must say in comment though, that although the Theme is quite elegant and robust, that there seem to be too many problems, and your documentation ranks VERY poor. It is full of incomplete instructions, contradictory advice, and in many cases bad English and poor writing.

    If you were my Students, I would have sent the paper back.

    But…that said…there are many rich features that we enjoy, and plan on just slogging through it.

    Cheers, nonetheless,

    Tim Kenney

    #113756

    Hey Tim,

    With just over 1000 purchases of Replete and a 5 star rating I would say the theme is a doing pretty well :)

    The strongest part of our documentation is here on the support forums. We answer thousands of topics each year (5k a year myself) and provide individual instruction and setup where needed.

    Although the documentation isn’t great it does provide a great introduction to working with the theme features. It is understandable that the grammar isn’t perfect as Kriesi is a non-native English speaker. I’ve been correcting and fixing things as I find them but we can’t please everyone :)

    As for your issue, are you saying that it is resolved now or that you were able to find the issue? If one of the default themes was unable to save settings then the issue is with the server set up. If it was with a plugin conflict, it is unfortunately out of our hands since we can’t make the theme work with every plugin.

    Regards,

    Devin

    #113757

    I can see why many would purchase the theme, the Demo is quite convincing, attractive, and offers many robust features.

    But I still stick by my statement that your documentation is VERY poor. Not only that, but my staff report several problems in trying to access your instructional videos from the documentation resulting in 404 errors….????

    In addition, having worked with many themes, we find yours particularly challenging in that there is no clear way indicated to actually implement the options.

    And reading over your forum, I see many more questions than on most Theme Support Forums. Just my experience talking here.

    One of my staff are having an additional issue which she will query. But if we don’t have adequate answers and a working site by Tuesday, we are going to deinstall and purchase another theme.

    This has just become too frustrating for our time, schedule and client patience.

    Cheers, nonetheless.

    #113758

    Is this issue solved? I’m not clear on if you are able to save now or what the root cause of the issue was?

    If you are having issues the most useful thing you can possibly do is set up a test wordpress installation and use the Import dummy data option from the main theme settings. This sets up the entire site almost identical to the demo for you with just one click. You can then use that as a reference to see how everything is set up.

    Regards,

    Devin

    #113759

    We have solved the issue of changes not being saved. Thank you for your advice.

    It was, in fact, the “supercache” folder that needed to be deleted and the Supercache Plugin deactivated. So this matter can be considered resolved.

    Many seem to have had this problem with supercache, which makes us wonder why it’s included?

    Actually, we have had several problems with the Theme after importing the Dummy Data, as have others we see. Wish we hadn’t and just started building from scratch.

    #113760

    Supercache is not part of the theme files nor is it included with the theme but I’m glad you were able to get it solved :)

    Regards,

    Devin

Viewing 10 posts - 1 through 10 (of 10 total)

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