Check out page never load.

8 posts from 3 voices

• Started 4 months ago by jtrabelsi
• Latest reply from Dude
• This topic is not a support question

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1. 

   jtrabelsi
   Member

   Hey guys,

   It seems like the check out button is broken or something I can't find out what's wrong. I deactivated all plugins except woocommerce but still.
   Website : khaikhaijewelry[dot]com

   Posted 4 months ago #
2. 

   Dude
   Dude

   Hi!

   Please check your WooCommerce page Settings (WooCommerce > Settings > Pages) and make sure that you set a checkout page.

   Regards,
   Peter

   Posted 4 months ago #
3. 

   jtrabelsi
   Member

   Everything seems to be correct there... http://goo.gl/qm0P6

   Posted 4 months ago #
4. 

   Devin
   Moderator

   Hi jtrabelsi,

   It looks like the checkout is just timing out. You may need to ask your hosting provider to increase the amount of time a php process can run before being timed out.

   Additionally, double check you have the proper payment methods defined in your WooCommerce settings just in case there is an issue there.

   Regards,

   Devin

   Posted 4 months ago #
5. 

   jtrabelsi
   Member

   I just sent them an email but it doesn't make really sense to me... Does it mean that it will take that long to load ? If yes, Why ??

   Posted 4 months ago #
6. 

   Devin
   Moderator

   It could be a poor server set up or you may even need to have a higher memory allotment to wordpress/your site. Outside of the basic setup it may even require you to check with WooCommerce support if we can't pinpoint it to being a theme related issue.

   Regards,

   Devin

   Posted 4 months ago #
7. 

   jtrabelsi
   Member

   Ok I've contacted WooCommerce support.
   But concerning the server I have dedicated one with 2 GB of RAM with 2 cores/CPU @3.2GHz.
   And for the WP Allocated in WP I have it maxed out to 128MB

   So I have no idea what could have happened except being either a installation issue (which would we are testing tomorrow) or a theme issue but since it works in many other websites it's weird...

   Let me know if you have any other thoughts..

   Posted 4 months ago #
8. 

   Dude
   Dude

   Hi!

   Did you try another theme? Try to switch to i.e. the TwentyEleven theme and check if this solves the issue. If not it's definitely a plugin and/or server configuration problem.

   Regards,
   Peter

   Posted 4 months ago #

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