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checkout page not showing

10 posts from 4 voices

Started 7 months ago by RuthHayward
Latest reply from RuthHayward
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checkout page

RuthHayward
Member

Hi

I'm hoping this is a simple link issue. i have a demo store up. when I test the 'Checkout' or 'Proceed to Checkout' after adding a product I get an 'Unable to connect' message, when I use Chrome I get an error number as well - 'Error 102 (net::ERR_CONNECTION_REFUSED): The server refused the connection.'

Any thoughts?

Posted 7 months ago #
Dude
Dude

Hi!

Can you post a link to your website please?

Regards,
Peter

Posted 7 months ago #
RuthHayward
Member

http://www.ruthhaywarddesign.co.uk/?page_id=1492

Thank you

Posted 7 months ago #
RuthHayward
Member

Hi,

You have to select which options of product you want, ie wallpaper and colour. the link i have added is the cart page. the issue is that it won't go to the checkout page.

Regards,

Ruth

Posted 7 months ago #
Ismael
Moderator

Hi,

Try to re-create the Checkout page. Then add this on the editor.

[woocommerce_checkout]

Go to Woocommerce > Settings > Pages > Shop Pages > Select the newly created Checkout page as the "Checkout Page"

Regards,
Ismael

Posted 7 months ago #
RuthHayward
Member

Thank you Ismael but I have tried this. very odd as it work temporarily but it has returned to say the same thing 'Unable to connect'

Any other ideas?

Ruth

Posted 7 months ago #
Devin
Moderator

Hi Ruth,

It looks like when you go to checkout the site is trying to load up an https page. Try going to WooCommerce>Settings and look for " Force secure checkout". Uncheck that and give it another try.

If you don't have a properly set up ssl certificate, your server may be outright rejecting any attempts to connect to it via https.

Regards,

Devin

Posted 7 months ago #
RuthHayward
Member

thank you Devin, that has worked.

Would I need to contact my hosters regarding a properly set up ssl certificate?

Kind regards,

Ruth

Posted 7 months ago #
Ismael
Moderator

Hi,

Yes, you need to ask your hosts about SSL Certificate options.

Regards,
Ismael

Posted 7 months ago #
RuthHayward
Member

Thank you very much for your help on this Ismael and Devin.

Kind regards,

Ruth

Posted 7 months ago #

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