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  • #465338

    i had a child theme configured and running some time ago
    few weeks ago the child theme has started hanging the website, while the child theme is running,
    i have added woocommerce to this website and as i noticed woocommerce (or else) started the problem with child theme
    i have disabled and even uninstall the woocommerce but no change,if i run child theme it shows only HOME PAGE
    if i run enfold theme only everything is running great with all plugins running

    • This topic was modified 8 years, 9 months ago by spa-kb.
    #465385

    Hi,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    #465461

    hi
    i sent you the info you asked for

    #465528

    Hi!

    Can you please post the login URL.

    Regards,
    Josue

    #465529

    <a href=”http://www.spa-kb.co.il&#8221;

    can i do anything with this

    • This reply was modified 8 years, 9 months ago by spa-kb.
    #465540

    Hey!

    User provided doesn’t seem to work, please check.

    Cheers!
    Josue

    #465544

    sorry i send a corection

    #465667

    Hi!

    I’ve activated the child theme but couldn’t really note any difference, what’s the issue exactly?

    Cheers!
    Josue

    #465717

    hello Josue
    i tune the Enfold back

    when someone gets to the website http://www.spa-kb.co.il he sees correct main page
    BUT if Child theme is running it gos like the attached photo, it get nowhere (like processing )



    this stays on unles i surfe to main page as http://www.spa-kb.co.il

    thank you
    Baruch

    #465728
    #466140

    Can you please check it on another computer / browser? i didn’t note that when i tested it (child theme activated).

    Regards,
    Josue

    #466664

    hey Josue
    i have checked it on 2 different browsers
    its not showing the inside site, like pages posts products, only main page is shown
    it stays showing my Custom Logo for preloader when child theme is on.
    even imported the parent Theme Settings from theme setting import/export
    child theme running on my other website http://www.spa-kb.com it is working, with no woocommerse, style.css and funfctions.php ware same
    Cheers
    Baruch

    #466739

    Hey!

    What happens if you activate the child theme and disable the preloader option?

    Cheers!
    Josue

    #466793

    If i disable nothing changes,
    none of the inside page LOAD..
    On Enfold i can see the status bar (chrome)
    What is loading, i see it load things that are placed on site,
    if CHILD THEME RUN is strarts… Loading spa-kb….. And stops.

    #468742

    Hi
    Any suggestions to solve child theme
    Thank you

    #469287

    Hi!

    I’m not reproducing the issue on my end once the child theme is activated, i’ll ask the rest of the team to see if they can.

    Best regards,
    Josue

    #489475

    hello Josue

    it has bean a long time that my website wont run other pages except the main domain root
    if i select enfold Child theme to run.
    if Enfold theme is selected all inside pages run with no problem,
    i have checked it from other computers etc’, with Child theme only Root domain is WORKING

    i’ve asked other people to enter inside pages then root domain and they have the same problem.
    for example NOT running and meny more
    thank you
    Baruch

    #489481

    my domain is http://www.spa-kb.co.il root

    #489764

    Hi!

    Have you tried disabling the pre-loader setting in the Theme Options to see if it gets fixed?

    Regards,
    Josue

    #490398

    Hello Josue

    yes sure i did so before it doesn’t change,
    it stays on loading position with no preloader image.
    TODAY it did change the inside pages do load. but footer is half shown
    pages aren’t as its with the normal Enfold, clients call me and say can’t find or see photos etc’

    how do i run preloader image and allow surfers move to inside pages

    on my other website its working, my other Domain is spa-kb.com
    preloader image runs with Child Theme on same theme Enfold and same wordpress version and same hosting place.

    #492730

    Hi!

    sounds to me as if there are some conflicts or even corrupted files. Try to deactivate all plugins and check if things getting better for your. If that does not help then you would need to delete all theme files via FTP and get a fresh copy from your themeforest account.

    Hope this will help.

    Best regards,
    Andy

    #497571

    thank you Andy
    i will try deactivate plugins, i will inform you about this issue.

    a new issue
    today i got a new Error
    i copied and paste hear

    Fatal error: Call to undefined function mb_strimwidth() in /home/kbmspa/public_html/wp-content/themes/enfold/enfold/framework/php/function-set-avia-backend.php on line 662

    #497641

    hello Andy
    first i have deactivated all plugins
    and Activated them one by one, and tried
    none of them changed the visibility of inside pages
    at the End i Activated Back all plugins (the ones that were active at first)
    and a miracle happened, Child theme runs and pages DO show UP as normal.

    i have received an Email that says your theme has an Update, the link takes me to 404 Err
    i tried updating from theme control panel the system replays no updates are available for your theme
    for your Knowledge i’m using licenced Enfold on two of my websites

    Cheers
    Baruch

    #498401

    Hey!

    glad pages do show up as normal now.
    Try to update via FTP: http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Andy

    #498720

    Thanks Andy
    do i run update with Child Theme running or Change to mother theme Enfold?
    what about changes i made since June?

    Cheers
    Baruch

    #500015

    Hey!

    It does not matter. If you have edited the parent theme files then those will be gone after updating. It would be best to do your customizations in the child theme. All of your other settings will be saved but you can create a copy of them in Dashboard > Enfold > Import/Export just in case.

    Best regards,
    Elliott

    #501877

    hey guys
    you posted a link to the video how to update over ftp
    can you add a link to RTL update file, so i can download
    and upload an update
    thank you
    baruch

    #502128

    Hey!

    I’m not aware of any “RTL update file”. If your using the latest version of Enfold and if your WordPress installation is set to a language that is RTL then it should display that way automatically. You can do this, https://kriesi.at/support/topic/how-to-enable-the-rtl/#post-253680, to force it.

    Best regards,
    Elliott

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