Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • December 14, 2015 at 6:11 pm #552529
    lzgroup

    Hi guys,

    Everything is working fine in Safari but for some reason the logo area and main content styling (white background, dark blue text) that I’ve set in my Enfold Theme Options are not displaying in Chrome and Firefox, instead I only see black background with blue and grey text. I’ve tried deactivating and refreshing the cache plugin but it doesn’t seem to help.

    Would anyone know what the issue is?

    Thanks,

    LZ

    December 15, 2015 at 10:19 am #552880
    Rikard

    Hi lzgroup,

    I get the same results, please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    December 15, 2015 at 2:28 pm #553026
    lzgroup

    Hi Rikard,

    Thank you for your response, please find the details in the private section.

    Kind regards,

    LZ

    December 16, 2015 at 10:02 am #553525
    Rikard

    Hi,

    I see this error message on your Dashboard:

    Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 263723 bytes) in /data/19/3/42/63/3368715/user/3757444/htdocs/wordpress1/wp-includes/functions.php on line 429

    Could you try increasing the WordPress memory limit to see if that helps? http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Rikard

    December 16, 2015 at 12:19 pm #553600
    lzgroup

    Hi Rikard,

    I increased the memory limit to 90M and 64M respectively and max memory limit to 300. I can’t seem to find the fatal error, can you please confirm this? However the problem on Firefox/Chrome is still there.

    Kind regards,

    LZ

    December 16, 2015 at 1:52 pm #553652
    Yigit

    Hey!

    Can you please try increasing memory limit to 128M instead of 90M?

    Regards,
    Yigit

    December 16, 2015 at 2:14 pm #553670
    lzgroup

    Hi Yigit,

    I’ve increased it now to 128, but unfortunately I don’t see any improvement.

    Kind regards,

    LZ

    December 17, 2015 at 6:08 am #554211
    Rikard

    Hi,

    I’m not seeing the error message anymore, could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Thanks,
    Rikard

    December 17, 2015 at 12:48 pm #554333
    lzgroup

    Hi Rikard,

    Ive performed a fresh install via FTP using the latest version of Enfold, but unfortunately the problem still exists.

    Kind regards,

    LZ

    December 18, 2015 at 5:27 am #554824
    Rikard

    Hi,

    I have no idea to why that is happening, never seen it happen before. I see you have a caching plugin on the site but it’s not active, did you have it active before? If so there might be some caching still left, could you try activating it and clearing the cache to see if that helps?

    Thanks,
    Rikard

    December 18, 2015 at 1:40 pm #554934
    lzgroup

    Hi Rikard,

    Indeed I had it active before. I activated it again and cleared the cache, but I’m afraid it still doesn’t change the issue. I will be changing my hosting provider shortly, I’m currently using Network Solutions. Could this possibly help in my case?

    Kind regards,

    LZ

    December 23, 2015 at 4:20 pm #557026
    Andy

    Hi!

    I checked your website and it seems to be fine. For example logo area is displaying fine for me. Could you fix it?
    You are still using a caching plugin, go into it’s settings and choose to switch off caching. Afterwards clear browser cache and hard refresh a few times. Deactivate all other plugins as well.

    Best regards,
    Andy

    January 7, 2016 at 10:59 pm #561581
    lzgroup

    Hi Andy,

    Thank you for your response. I tried the caching solution however it did not fix the problem. I ended up resetting my wordpress and it seems to have fixed the issue. It is now working as expected on all browsers.

    Kind regards,

    LZ

    January 8, 2016 at 12:23 am #561653
    Yigit

    Hi!

    Glad you figured it out!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Regards,
    Yigit

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