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  • #19677

    Text entered as a phone number in the Header textarea above Social media icons of the theme options does not become clickable on a mobile device. Other themes this works with no issues. If this is a responsive website then the point is to be able to be used on a mobile device which means that the phone number should be clickable. Can anyone please tell me what needs to be done to correct this issue before we build with a different theme.

    Thank you


    Hi mannystef,

    Depending on the way you enter the number some mobile devices will auto detect the number. If it does not, you can use tel: in the link with the number to tell the device its a number and what that number is.

    Reference with examples:




    Thank you for the reply. I entered it the way I have on other websites we have created.. 555-555-5555 but it is not clickable on this template. I already ended up using tel: but the problem is that on a desktop it is a link that goes to a page that does not exist. Not a great solution.


    sorry… ment to say (555) 555-5555


    Perhaps the other templates use some javascript to add the tel: to the link of a phone number field but this theme doesn’t have a specific phone number only field and allows for a bit more flexibility.

    This is the “standard” solution as far as I know.




    I have looked at all the code in your template and the other templates and even websites which we have created with straight HTML work.. I think there is a div tag or something preventing the phone number from being clickable.


    The raw output for the text above the search bar is:

    <div class="small_header_info meta-color">Support Hotline: (555) 343 456 7891</div>

    In order for telephone detection to be off, at least from the apple dev docs would mean the following has to be present on the page:

    <meta name = "format-detection" content = "telephone=no">


    As far as I know and doing searches of all the theme files, that is no where in the theme (not even telephone=no or telephone by itself.

    If you want your telephone number to be detected, use the tel: method in the number URL. Otherwise, there really isn’t anything we can do.



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