Viewing 25 posts - 1 through 25 (of 25 total)
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  • #288361

    Hi Kriesi team

    I use on my page a color section with a background video.
    This works in Firefox and Chrome but not in Safari Browser. One of our customers also said that it does not work even in firefox.

    I look forward to your feedback.

    BR,
    Ingo

    #288435

    Hi Ingo!

    Can you post the link to your website?
    Please make sure that you have Flash installed and enabled

    Cheers!
    Yigit

    #288487
    This reply has been marked as private.
    #288490

    Hi!

    Please check the YouTube link you have inserted in Color Section and change HTTPS to HTTP

    Cheers!
    Yigit

    #288493

    Hi,

    no the link is with https copied from youtube and was also used like this in the color section.

    #288494

    Hey!

    Do you mind creating a temporary admin login and posting it here privately so we can look into it?

    Cheers!
    Yigit

    #288498
    This reply has been marked as private.
    #288507

    Hi!

    Please try it now and do not forget to flush browser cache

    Regards,
    Yigit

    #288508
    This reply has been marked as private.
    #288532

    Hi!

    Which version of OS X and Safari are you using?

    Best regards,
    Yigit

    #289984
    This reply has been marked as private.
    #291465

    Oh yes I have OS X version 10.9.4
    Maybe you have an other solution for this problem?

    #291798

    Hey!

    Unfortunately I’m also having no issues seeing the video with the exact same specs:

    Regards,
    Devin

    #291985

    Hm okay but you might have another idea for the reason that it does not work for me and our customers? I understand that it is difficult for you to understand if it works for you but I’d appreciate any advice :)

    #293835

    Hey!

    Sorry for the late reply! I asked @josue to take a look at your website on his MAC. Let us wait to hear from him.

    Regards,
    Yigit

    #293875

    Hi Yigit,
    Thank you very much I look forward to hear from you.
    BR,
    Ingo

    #293900

    Hi!

    Try linking whomever is having an issue viewing the video directly to the video on Youtube. The only other thing I can think of is that whomever is having issues may not be able to view the video as rendered from the source. If its region locked, mobile locked etc.

    Regards,
    Devin

    #293932

    Hi Devin,

    thank you for your answer.
    The video directly on youtube can see each of the people. They also can see it on other browser for example firefox or chrome.
    It just does not work on safari.
    So I think we can rule out that it is region locked.

    Regards,
    Ingo

    #294101

    Hi!

    The section goes black for a few seconds but then the video does load, tested in Safari 7.0 / OS X 10.9:

    Best regards,
    Josue

    #294250

    Hi Josue,

    thank you for your effort but unfortunately does not help me.
    I have now 8 computers with Safari on which it is not running.
    I need a solution. I’ve tried different things.
    I have downloaded the video, uploaded in our own youtube channel and linked it. Unfortunately, the same result.
    Then I have downloaded the video as .webm and .mp4 and then loaded it on our webspace. It was interesting that it now runs in Safari and Chrome but not run in firefox.

    Any ideas?

    Regards,
    Ingo

    #294798

    Hi!

    Again, we checked it on all major browsers and the video is showing up fine. I’ll ask Kriesi to take a look. Please wait for his response.

    Cheers!
    Ismael

    #298245

    Hi there,

    so I have understood that it all works fine on your computers.
    For us and many others, it does not work unfortunately.
    Do I understand right that we do not have a solution?
    It is a pity that we can not explain to our customers now why it does not work or to have a solution.
    At designated Brwoserversions we kept.

    Regards,
    Ingo

    #299277

    Hi!

    Right now we can’t provide a solution because we simply can’t reproduce the problem. Without any errors, etc. we don’t know what causes the issue on you client’s Mac and how we can fix it. We forwarded to Kriesi who will try to reproduce it on his PCs and Masc when he comes back from his vacation and then (hopefully) we’ll have a definite answer.

    Regards,
    Peter

    #305604

    Hi,
    I was able to solve my problem.
    Now I have uploaded a webm and mp4.
    Also, I’ve added the following part in my htacces. (which has ultimately works apparently)

    AddType video / ogg .ogv
    AddType video / mp4 mp4
    AddType video / webm .webm

    It seems to work everywhere now :)
    Thanks anyway.

    regards,
    Ingo

    #305618

    Hi!

    Thank you for sharing your solution! Glad you figured it out. Let us know if you have any other questions or issues

    Regards,
    Yigit

Viewing 25 posts - 1 through 25 (of 25 total)

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