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  • March 25, 2016 at 1:16 am #603516
    punktbar

    Hi,

    the contact form of Enfold works fine, but when the e-mail is sent to the receiver, there is the wrong reply-to-mail-adress. it´s always the name of the person who filled the contact form with the url of the site ( for example: (Email address hidden if logged out) // which ist NOT an cannot be the right mail-adress. “example-page.de” is our website!). I don´t know what to do to tell the contact form to use the e-mail-adress the customer set in. Any idea?

    Denise

    March 25, 2016 at 7:27 am #603579
    Jordan

    Hey Denise!

    Thanks for getting in touch with us!

    That seems strange. Could you please provide a link and login details to your site, so that we can have a closer look at the issue. You can place the information in the Private Content section of your reply.

    Cheers!
    Jordan

    April 2, 2016 at 1:41 pm #606963
    punktbar

    Hey there here is your login:

    April 4, 2016 at 12:29 pm #607510
    Andy

    Hi!

    you are using a caching Plugin, so go into plugin’s settings and choose to switch off caching. Deactivate this and all other plugins. Afterwards clear browser cache and hard refresh a few times. Let us know if this helps.

    Best regards,
    Andy

    April 5, 2016 at 3:40 pm #608333
    punktbar

    Hello, I tried what you suggested … still the same problem. Is it possible to upload a screenshot here?

    Frank

    April 6, 2016 at 9:51 am #608770
    Andy

    Hi!

    use a service like imgur.com or dropbox to provide screenshots etc.

    Best regards,
    Andy

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