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  • #20453

    Hello,

    A client just emailed me with an urgent notice that the contact form isn’t actually working on her site. I pointed the recipient to myself and did several test tries and no email came through. I also checked for javascript errors with none showing – and also tried disabling any additional plugin which also did not work.

    I added the form to a test URL since I can’t have it on the site currently: http://www.greeninkworks.com/contact-test/

    Please help!

    Thanks,

    #107686

    Please contact the hoster and ask them to check the server configuration. Our theme uses the standard php mail() function: http://www.php.net/manual/en/function.mail.php

    You can also try contact form plugins like: Contact Form 7 or Formidable

    #107687

    Hey thanks for the response.

    I’ve tried both Contact Form 7 and Formidable and neither will actually send the email after the form successfully fills out.

    I’ve also contacted my host and they said they are using the standard PHP mail functions. Do you have any other suggestions?

    Thanks,

    #107688

    Hi craigpennings,

    You may also want to try different origination email addresses. If you added an email address to the theme settings that isn’t the same as your domain, your host could be blocking it to prevent spam.

    Regards,

    Devin

Viewing 4 posts - 1 through 4 (of 4 total)

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