Contact form is not working

13 posts from 7 voices

• Started 8 months ago by Khaled_288
• Latest reply from Kriesi
• This topic is closed
• This topic is resolved

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1. 

   Khaled_288
   Member

   Hi there,

   I configured the "Contact" page to send messages to my own email address "********@osloob.com.sa".

   here is the link:
   http://www.osloob.com.sa/wp/?page_id=86
   the web site is in Arabic, and i set the encoding of "/includes/contact-form.php" to UTF-8

   still the messages never received.

   I contacted the web hosting company & contacted Google Apps while the email is configured in their services. Both confirm that the problem is in the PHP script.

   please help me to fix this issue.

   Thanks
   - Khaled

   Posted 8 months ago #
2. 

   Ismael
   Moderator

   Hi,

   Not sure about having a problem with the PHP script of the Choices contact form because I tried it on my test site and it works fine. Please try another plugin like Contact Form 7 for the meantime.

   Regards,
   Ismael

   Posted 8 months ago #
3. 

   Khaled_288
   Member

   I tried Contact Form 7 and it works fine. Can't we fix the Choices contact form?

   Posted 8 months ago #
4. 

   Mya
   

   Hi Khaled,

   I'm tagging Kriesi to this thread so he can review.

   Regards,
   Mya

   Posted 8 months ago #
5. 

   Khaled_288
   Member

   waiting :(

   Posted 8 months ago #
6. 

   Devin
   Moderator

   Hi Khaled_288,

   Strange, both contact forms use the wp_mail function which runs it through wordpress. I'm not sure what would cause it to work with the plugin and not with the built in contact form.

   Did you try using the contact form without any modification the the contact-form.php?

   Regards,

   Devin

   Posted 8 months ago #
7. 

   Khaled_288
   Member

   I restored the original file (contact-form.php), and the problem is still there. is there anything wrong in the AJAX stuff? somthing in the encoding?

   Posted 8 months ago #
8. 

   Nick
   Moderator

   Hi,

   Please install this plugin which will test if there is an issue with email itself. http://wordpress.org/extend/plugins/check-email/ Its old but still does its job.

   You can also try installing this plugin http://wordpress.org/extend/plugins/wp-mail-smtp/ and afterwords please check if mail is coming in.

   Thanks,

   Nick

   Posted 8 months ago #
9. 

   Khaled_288
   Member

   Hi,
   The first plugin (check-email) is working find and send emails correctly.
   The second plugin (wp-mail-smtp) has two options:
   when I choose Mailer:
   - Send all WordPress emails via SMTP. it does not work and emails are not being sent.
   and when I change the option to:
   - Use the PHP mail() function to send emails. works fine and emails sent correctly.

   I think your plugin is not using the PHP mail(). is there anyway to configure that?

   thanks

   Posted 7 months ago #
10. 

    Dude
    Dude

    Kriesi's form/send code already uses the standard php mail function. The code can be found in choices\framework\php\class-form-generator.php - search for following two lines:

    mail($to, $subject, $message, $header);

    and for the autoresponder:

    mail($from, $this->form_paramas['autoresponder_subject'], $message, $header);

    Posted 7 months ago #
11. 

    Khaled_288
    Member

    thank you very much .. so what is the problem .. I could not figure it out :(

    Posted 7 months ago #
12. 

    Nick
    Moderator

    Hi,

    Your form doesn't have input id, and names fields correctly set, thus the mail never gets sent. What I think is happening is that the input fields have an English avia_ prefix at which point the Arabic suffix attempts to attach and for whatever reason that doesn't seem to work.

    Here is an image of how your code looks live ( http://i.imgur.com/S1WH7.png ) and this is how the demo site looks ( http://i.imgur.com/Vfd7E.png )

    What's interesting is that the user name itself is in English (the field) so the hidden field carries over without a problem. Is the WordPress backend in Arabic? I think if language is kept consistent in those fields which visitors won't see, that will solve the problem.

    [Edit] Now that I took a further look, Perhaps you could look in Choices > Theme Options > Contact and see if you have a value set for the Labels field, one for each form element, because I don't see any on the form itself as I fill it out. I think those labels are actually the variable name that gets attached to the prefix. Would you set the Labels please in the Theme Options, and we can always make them not display with css.

    Thanks,

    Nick

    Posted 7 months ago #
13. 

    Kriesi
    Key Master

    Hey!

    The problem with the form is that it applies input IDs based on sanitized names.

    for example if you got 3 input fields named: Name, Email and Message the theme tries to create valid ids by those names and converts them to avia_name, avia_email and avia_message.

    Problem in your case is that your language will get filtered out compeltly because avia_الرسالة is not a valid id. I have modified the framework to work better with your language, the next theme update tomorrow should fix the issue.

    Best regards

    Posted 6 months ago #

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