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  • January 8, 2015 at 1:32 pm #376737
    castusdesign

    Dear Sir/Madam,
    I am currently having trouble getting a contact form to display on my contact page. It was working fine after install and has been OK after going live 3 months ago.
    I can provide temporary WP login details and ftp if required.
    Best Regards
    Natalie Williams

    January 8, 2015 at 4:09 pm #376805
    Yigit

    Hi Natalie!

    Please make sure that you are using the latest version of Enfold which is 3.0.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/
    It sounds like you are using the latest version of WordPress 4.1 and older version of Enfold. If updating the theme does not help, please post login credentials here privately and we will gladly try to help you

    Regards,
    Yigit

    January 8, 2015 at 5:44 pm #376934
    castusdesign

    Hi Yigit,

    We are currently using WordPress 4.0 and the Enfold theme version is 2.9.2.

    Is there are any other options other than updating these settings, as the site is now live and we cant afford for it to go down.

    Kind Regards,

    Natalie

    January 8, 2015 at 5:50 pm #376941
    Yigit

    Hey!

    Unfortunately no, version you are using is not compatible with WordPress 4.0+. Site would not go down. In case you have an issue, we are here to help. Feel free to let us know!

    Best regards,
    Yigit

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