Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • April 11, 2016 at 12:19 pm #611172
    ruditnng

    Hi There

    I have been trying to save the contact within the contact page but the SAVE button has no response.
    Click it and nothing happens at all?

    I saw this problem with another one of the AVIA layout builder elements already.

    Please treat this as urgent!

    Thanks
    Andre

    April 12, 2016 at 5:03 am #611619
    Rikard

    Hi Andre,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 13, 2016 at 10:49 am #612550
    ruditnng

    Private DATA has been added please help.

    Thanks
    Andre

    April 13, 2016 at 1:51 pm #612731
    Yigit

    Hey!

    I cannot see login credentials. Can you please post them once again?

    Regards,
    Yigit

    April 13, 2016 at 2:00 pm #612745
    ruditnng

    Please see private data below.

    April 13, 2016 at 2:05 pm #612751
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps? If not, please re-update the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/
    There seems to be error with JS files at the moment

    Best regards,
    Yigit

    April 13, 2016 at 2:17 pm #612763
    ruditnng

    We have very basic plugins installed and can not unpublish them.
    We have just run an update and it did not help at all.

    Could you specify what js files need to be over-written?
    Thanks
    Andre

    April 13, 2016 at 2:40 pm #612774
    ruditnng

    Jquery loading twice, does your template load a different jquey to wordpress?

    Thanks
    A

    April 13, 2016 at 2:47 pm #612786
    Yigit

    Hi!

    No, Enfold does not load additional jQuery. I suspect it is plugin related issue. Please try disabling them temporarily and flush cache and check if that helps.

    Cheers!
    Yigit

    August 28, 2016 at 9:49 am #678602
    benduncalf

    I am having the same problem. I have also replaced the theme files as suggested above. Still not saving.

    August 28, 2016 at 10:32 am #678604
    Basilis

    Hi!


    @benduncalf     please create a new ticket, so we can take a look at the issue, while here we investigate the original person problem.

    Thanks a lot for your understanding

    Cheers!
    Basilis

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