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    The contact form isn’t doing anything. I have WP successfully sending me email tests using WP-Mail-SMTP… but the form doesn’t respond at all. Won;t even let me fill in the Captcha equation. Can you advise?



    If you want to use the form with WP-Mail-SMTP you need to replace the standard php mail() function with wp_mail(). Open up wp-contentthemesenfoldframeworkphpclass-form-generator.php and replace:

    mail($to, $subject, $message, $header);


    mail($from, $this->form_params['autoresponder_subject'], $message, $header);


    wp_mail($to, $subject, $message, $header);


    wp_mail($from, $this->form_params['autoresponder_subject'], $message, $header);


    Thanks, but not working. No response from the form. Won’t even let me enter the number to answer the equation…





    I can use the contact form (send messages) but I don’t get any autoresponder mails, etc.). This can be a hoster restriction/limitation – see:

    Best regards,



    I see your test emails, but I don’t get it. Does not work for me at all. Tried both Chrome and safari. What browser are you using?

    Does it make/let you fill in the captha equation? It won;t take my text in that field.



    Hi mgma,

    Try doing a hard refresh when viewing that page. Perhaps your local cache is causing the updated form not to work properly in the same way it was for Peter.




    Thanks Devin, but no go. Very odd. All 3 browsers too.


    Just tested it now with Chrome and had no issues.


    What do you guys think my next move should be? Have never had this problem (running two other Kriesi template sites and many others). Should I just go ahead and run another form plugin, etc? Will I have a problem doing that? Gravity Forms, i.e….

    Any guesses on why this is happening to me? My host company says it’s not them.



    My host sent email to me just fine too. I rebooted and emptied all my browsers. BIzarre and frustrating. Could I be a Mac thing? Some little new JS thing (all your other template’s forms work fine for me).

    Do you guys have a Mac you could use to try it on?



    Do you guys have a Mac you could use to try it on?

    Yes, Kriesi actually develops all themes on a Mac. However if it’s a browser problem it must be something device specific (browser extension which is just installed on your Mac, etc.) because I’m not aware of another bug report so far and if it really affects all Macs we’d get a lot more bug reports regarding the same issue.

    I’ll tag this thread for Devin – afaik he can test it on a Mac too.


    Sorry if I am a little amateur on this matters, but I am having the same problem. The Mail form in the coming soon page does not send me the autoresponder neither the entry form send me the data filled in the form.

    I don´t know if I have to install extra plugins or ask my hosting for something. Can you help me?


    Hi AurelioSMC,

    No, you don’t need to install anything extra but you may need to use an email address that is on the same domain as the site. You can also try other mail plugins to test your wp_mail and php mail functions. If you are still unable to send out mail, talk to your hosting provider to see if you are able to do so via wordpress/php.



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