Contact form not working - Support | Kriesi.at

Tagged: CONTACT FORM

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December 29, 2015 at 4:49 pm #558151
Daniel
Participant
Hi!

On http://www.fitzwanger.nl the contact forms are not working. I’ve added this:
```
function change_cf_from() {
    return " (Email address hidden if logged out) ";
}
add_filter('avf_form_from', 'change_cf_from', 10);
```
No luck. I’ve added an SMTP plugin https://wordpress.org/plugins/wp-mail-smtp/ and the test option in this plugin is sending e-mails. But still no mails from a contact form.

Any help would be greatly appreciated!

Cheers,
Daniel
December 29, 2015 at 5:11 pm #558165

Daniel
Participant

I’ve setup a superfresh WP install with Enfold and a demo import. Still the forms aren’t working. Detauls in the private content

December 29, 2015 at 10:22 pm #558265

Basilis
Inactive Moderator

Hey!

That is an issue that will been solved on the latest release.
Can you please check if other contact forms although working, as it might be an issue with the mail function into your server?

Regards,
Basilis

December 30, 2015 at 9:14 am #558383

Daniel
Participant

Hi Basilis!

What exactly is going to be solved in the latest issue?
Just installed Contact Form 7 and this is working just fine.

Cheers,
Daniel

December 30, 2015 at 5:27 pm #558501

Yigit
Keymaster

Hi!

You are currently using WordPress 4.4 and older version of Enfold. There was an issue with WordPress 4.4 and Enfold contact form which was addressed in the latest version 3.4.7. Please update the theme firstly – kriesi.at/documentation/enfold/updating-your-theme-files/

Cheers!
Yigit

December 30, 2015 at 8:42 pm #558554

Tork789
Participant

Hi, I’m using a new version of enfold and WordPress 4.4 and have the same issue. What’s funny is that I remember contact form working on previous version.

December 30, 2015 at 9:25 pm #558563

Basilis
Inactive Moderator

Hi!

Yes tork, with an update of WordPress and a change on the core code, some stuff broke. That is happening on major releases and most of the times, when there is no backwords compatibility. The Issue has happend with many plugins also.

Can we please see your web site URL?

Regards,
Basilis

December 30, 2015 at 9:42 pm #558569

Tork789
Participant

Sure. But I must add that contact form actually does work. But with a significant delay. I’ve just received the messages I sent to my email via the contact form almost a hour ago. Before that I received them almost instantly.

December 31, 2015 at 9:46 am #558683

Daniel
Participant

Hi! I’ve updated both live site and test site to 3.4.7 of Enfold, tried the mail function again but no luck.

January 2, 2016 at 3:29 pm #558875

Basilis
Inactive Moderator

Hi!

please create a different post and give us your backend credentials, so we can give it a look

Regards,
Basilis

January 4, 2016 at 9:24 am #559062

Daniel
Participant

Hi Basilis,

Happy new year! I started the topic and the backend credentials are already in the private sections.

Thanks!
Daniel

January 4, 2016 at 9:50 pm #559505

Andy
Inactive Moderator

Hi!

Actually Enfold is just using WordPress’ standard contact form and not anything special. Does it work when using a default WordPress theme instead?

Cheers!
Andy

January 5, 2016 at 9:28 am #559778

Daniel
Participant

Hi Andy,

I changed to TwentySixteen, placed a comment and received an e-mail confirmation: http://www.fitzwanger.nl/test/2014/08/24/a-nice-entry/

Cheers,
Daniel

January 5, 2016 at 1:24 pm #559905

Ismael
Moderator

Hey!

I’m not really sure if this is going to help but upon searching for a fix regarding the contact form, a few of the posts suggested that you have to create a (Email address hidden if logged out) email. They said that some of the servers check if the wordpress email exist. Please retain the avf_form_from filter in the functions.php file after creating the wordpress email.

Best regards,
Ismael

January 5, 2016 at 1:47 pm #559920

Daniel
Participant

Hi Ismael,

Well, e-mails are sent and received in all cases except when I use the Enfold contact form. If the server would check the existence of this e-mailaddress, none of my e-mails should be delivered.

edit: I created the e-mailaddress but no luck.

Daniel

January 5, 2016 at 10:01 pm #560146

Vinay
Inactive Moderator

Hey!

Hi you have not activated the enfold theme. Still coming to your issue.

I have created a new contact form please add this shortcode in any text area on the contact page and check it out.

[contact-form-7 id="522" title="Contact2"]

You need to make sure that your contact form looks similar.

Best regards,
Vinay

January 5, 2016 at 10:34 pm #560157

Daniel
Participant

Hi Vinay,

The theme was changed when Andy asked :) I changed it back to the enfold theme, added your shortcode and the contact form 7:

January 6, 2016 at 12:16 am #560179

Vinay
Inactive Moderator

Hi!

I see ” (Email address hidden if logged out) ” in contact form setting emails usually require a minimum of 3 letters. (It could be throwing up the error because of this so I have removed this )

I have created a new forms http://www.fitzwanger.nl/test/test-contact-form/ and tested it the email goes out fine.

Please check your inbox for this email (Email address hidden if logged out)
If you don’t find it please check spam.

If there is still an issue in contact form please try an email with gmail or yahoo instead of your personal domain.

Regards,
Vinay

January 6, 2016 at 10:21 am #560385
Daniel
Participant
Hi Vinay,

We are now testing Contact Form 7. As mentioned before, this works fine. What works fine:

– Enfold theme + Contact Form 7
– Enfold theme + default comment form
– TwentySixteen theme + Contact Form 7
– TwentySixteen theme + default comment form

What doesn’t work:

– Enfold theme + Enfold contact form
– Enfold theme + Enfold contact form with @gmail.com address

Can we try to fix this together? Anything else I can do?

Daniel
- This reply was modified 8 years, 3 months ago by Daniel.
January 6, 2016 at 10:48 am #560397
ceubri
Participant
Hello,
same problem with my contact form, (i disable all plugins):

– Enfold theme + Enfold contact form : not working

– Enfold theme + WP Mail SMTP : works fine (using SMTP + gmail adresse and not domaine adresse)

> solved (that-s was my provider (OVH) who stop the email service ….
in french to sove it on OVH : nouveau manager -> domaine (hébergement) -> plus -> script mail -> débloquer envoi
- This reply was modified 8 years, 3 months ago by ceubri.
January 6, 2016 at 9:32 pm #560767

Vinay
Inactive Moderator

Hi!

Please let us know are you able to receive emails now?

Best regards,
Vinay

January 7, 2016 at 10:27 am #561092

pedrodue
Participant

Hello I use WordPress 4.4.1 + Enfold 3.4 It does not work sending emails. Please help..

January 7, 2016 at 11:14 am #561106

Daniel
Participant

Hi Vinay, thanks for reopening the issue. The current status is still the same as mentioned in my comment here.

Regards,
Daniel

January 7, 2016 at 11:48 pm #561615

Andy
Inactive Moderator

Hey!

Enfold does not use any special contact form but WordPress’ default settings. So what about:
– TwentySixteen theme + WordPress’ Contact Form
?

Best regards,
Andy

January 8, 2016 at 9:13 am #561855

Daniel
Participant

Hi Andy,

I used – TwentySixteen theme + default comment form to test that, since WordPress does not have a default contact form afaik.

Regards,
Daniel

January 8, 2016 at 12:16 pm #561902

Andy
Inactive Moderator

Hi!

Wordpress does have a default contact form and Enfold is using it. See: https://en.support.wordpress.com/contact-form/

Regards,
Andy

January 8, 2016 at 2:01 pm #561957
Daniel
Participant
Hi Andy,

I have copy pasted this shortcode, but it doesn’t convert to a contact form. I read on that page: “Available on WordPress.org – If you’re running your own copy of WordPress.org, you can use Jetpack to get the same functionality.” So I understand it’s not a default contact form. I don’t run Jetpack; in fact I don’t have any plugins running.

edit: see http://www.fitzwanger.nl/test/contact/

Regards,
Daniel
- This reply was modified 8 years, 3 months ago by Daniel. Reason: add link
January 8, 2016 at 2:22 pm #561966

Andy
Inactive Moderator

Hi!

you are right. You need to install a contact form plugin, however Enfold is just using WordPress’ default settings for sending and receiving emails. If this does not work then it is usually caused by an issue with your server. Ask your host about it. Why not use Contact Form 7 instead?

Regards,
Andy

January 8, 2016 at 2:30 pm #561972

Daniel
Participant

Hi Andy,

Thanks for answering. I must say that although I see that you’re willing to help, I don’t feel well supported with this issue. With my other issues I feel very well helped. I think it’s strange that you recommend to use an alternative contact form plugin. We have looked together at all opties. All different contact forms all other contact forms work, except for 1: the standard contact form of Enfold, which makes pointing at an issue on the server not an option. I would like to use the Enfold contact form because I think it’s a really user friendly contact form, one that my client will also understand.

Regards,
Daniel

January 8, 2016 at 2:40 pm #561979

Andy
Inactive Moderator

Hi!

the thing is that for thousand of customers Enfold’s contact form is working fine. Could be hundred of different things causing it especially on your end. As already said: usually it’s blocked by host/server, that is why I told you to contact them about it, maybe they can help you. We can’t do much about it, if we can’t reproduce the issue on our end.

Regards,
Andy
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