Contact forms don´t shows special characters « Support Forum | Kriesi.at

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Contact forms don´t shows special characters

15 posts from 3 voices

Started 1 year ago by antrax13
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antrax13
Member

Hi,

I try to use Contact forms but don´t shows special characters, for example áéíóú, i see it:

Content-type: text/html; charset=utf-8
From: info@xxxx
X-Brightmail-Tracker: AAAAAA==
X-Brightmail-Tracker: AAAAAA==

Â¡Gracias por tu mensaje!

Esta es una respuesta automÃ¡tica, en breve contactaremos contigo.

Your Message:

Nombre: prueba 4
e-mail: xxxxxx
Asunto: prueba 4
Presupuesto: 500 â‚¬ - 1.000 â‚¬

Mensaje: Ã¡Ã©ÃÃ³Ãº

i check in my sql and it select collate utf8_spanish_ci

How can solve this?

Thanks!!!

Posted 1 year ago #
antrax13
Member

I forgot a detail, I receive mails in plain text but my client outlook it´s select to view in html.

Posted 1 year ago #

Dude
Dude

Hey,
You can try to replace following line in abundance\framework\php\class-form-generator.php:

mail($to, $subject, $message, $header);

with:

$subject = utf8_decode($subject);
$message = utf8_decode($message);
mail($to, $subject, $message, $header);

Posted 1 year ago #

antrax13
Member

Hi,

I try you solution and don´t work i have the same issue:

Content-type: text/html; charset=utf8
From: xxxx
X-Brightmail-Tracker: AAAAAA==
X-Brightmail-Tracker: AAAAAA==

Â¡Gracias por tu mensaje!

Esta es una respuesta automÃ¡tica, en breve contactaremos contigo.

Your Message:

Nombre: prueba 6
e-mail: xxxx
Asunto: prueba 6
Presupuesto: 500 â‚¬ - 1.000 â‚¬

Mensaje: Ã¡Ã©ÃÃ³Ãº

Also i reset all my vps server

Posted 1 year ago #
Dude
Dude

I changed the code above a bit. Please try it again. Make also sure that it's not a client side problem (send it to sever email adresses, view it with several webmail clients/email clients, etc.). You can also try to use plugins like: http://wordpress.org/extend/plugins/contact-form-7/ or Formidable.

Posted 1 year ago #
antrax13
Member

I try the two options and don´t work and also check clients mails and have the same error don´t work.

i see this info but i´m not sure this true,

utf8_decode change character to ISO-8859-1 but euro symbol was introduce in ISO-8859-15

Budget dropdown: 500 € - 1.000 €,

have you any ideas? i´m also check config in server again.

Posted 1 year ago #
Dude
Dude

Have you tried http://wordpress.org/extend/plugins/contact-form-7/ or Formidable ? If those plugins show the same error it has something to do with the database or php configuration.

Posted 1 year ago #
antrax13
Member

I try contac from 7 and work fine:

De: Jorge <xxxx>
Asunto: prueba nuevo 2º áñéíóú

Cuerpo del Mensaje:
prueba nuevo 2º áñéíóú

--
Este email se ha enviado vía formulario de contacto desde xxxx

but I would like to use your contact form I think its appearance, use and performance is much better!

¿its possible solve this bug?

Posted 1 year ago #
antrax13
Member

Sorry i forget a question:

in http://www.kriesi.at/contact you use the same system? If yes, what do you think if i try send to you a menssaje to view if work fine with accents.

Posted 1 year ago #
antrax13
Member

I try your server and i have the same bug, don´t shows special characters, for example áéíóú:

Content-type: text/html; charset=utf-8
From: altas@
Message-Id: <20120202184731.516A51F246EB@dd5110.kasserver.com>
Date: Thu, 2 Feb 2012 19:47:31 +0100 (CET)
X-Brightmail-Tracker: AAAAAA==
X-Brightmail-Tracker: AAAAAA==

Thanks for your message! This is an autoresponder, set in the propulsion backend ;)

Your Message:

Name: prueba
E-Mail: altas@
Subject: Prueba Ã¡Ã©ÃÃ³Ã³Ã±Ã±
Priority: Low

Message: Prueba Ã¡Ã©ÃÃ³Ã³Ã±Ã±

I have read the general terms and conditions and I agree!:

Content-type: text/html; charset=utf-8
From: altas@
Message-Id: <20120202184730.E984E1F246E2@dd5110.kasserver.com>
Date: Thu, 2 Feb 2012 19:47:30 +0100 (CET)
X-Brightmail-Tracker: AAAAAA==
X-Brightmail-Tracker: AAAAAA==

Name: prueba
E-Mail: altas@
Subject: Prueba Ã¡Ã©ÃÃ³Ã³Ã±Ã±
Priority: Low

Message: Prueba Ã¡Ã©ÃÃ³Ã³Ã±Ã±

I have read the general terms and conditions and I agree!: true

I think you have a bad sentence in your code ... and when send messaje to server don´t use utf8 or html, sorry i don´t know the answer.

Posted 1 year ago #
Dude
Dude

To be honest I think it's probably a mail client problem because it works with ymail, my web mail account, etc. - however I'll report it to Kriesi...

Posted 1 year ago #
antrax13
Member

OK, I hope your answer.

Posted 1 year ago #
antrax13
Member

I've asked to my vps server provider about this question and answer me this:

"when converted to utf-8 check the mime encoding try to imitate some that converts thunderbird mail."

I hope this helps

Posted 1 year ago #
antrax13
Member

Hi,

have you any news, about this bug?

Thanks!

Posted 1 year ago #
Kriesi
Key Master

Hey Antrax!

Unfortunately I wasnt able to find the cause for the error. We will probably need to wait if other users got similar problems so we can do an educated guess on why this happens. In the meantime I am afraid you will need to use a 3rd party plugin if you want to circumvent the error.

Once I have found a solution for the problem I will update the theme accordingly.
Best regards

Kriesi

Posted 1 year ago #

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