Hey Kriesi team,
I ned to revisit this topic because I thought I had the fix, but as it turns out I do not. I originally opened a tick (http://www.kriesi.at/support/topic/contact-from-not-scrolling-to-top) and in most current browsers that works perfectly. But in some older browsers, it does not. On my MacBook Pro (Safari 6.0.5 OS 10.8.4) but on my iMac (Safari Version 5.1.7 OS 10.6.8) I do not even see the scroll to top icon thus the fix does not work. Do you have any ideas? My client may be switching to Gravity Forms but I am concerned about that also if there is scrolling involved.
Thanks for the help,
It does scroll to top. I tested it on Windows 7 machine using Google Chrome. Let me tag the rest of the support team.
With Safari, Chrome and Firefox past versions of browsers are not really supported individually. Specifically with Safari we would have to have the hardware and iOS just to test for it since Apple no longer provides downloads of the browser outside of the Appstore so it isn’t even possible to test for older versions like we would for IE or even installing older versions of FF or Chrome.
Thanks Devin and Ismael. I noticed today on my iMac that the scroll to top appeared as a blip. I see that this issue is also in the theme requests so maybe a solution might be found. I’m assuming it’s a JS issue.
Thanks for the great support,
What version of the theme are you using? Have you recently updated and if so did you re-add in the change you made previously from the other post?
I am using the latest version, 1.9.1. And I did add the change but not until I tried it again on my old iMac. Funny thing, when on the older iMac, every once in a while, when I’m viewing the Enfold demo, I will see the “top the top” icon appear. Weird.
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