Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 7, 2016 at 7:51 pm #696693
    cbesondy1

    After latest updates to Enfold (3.6.1) and WP( 4.6.1,) a situation arose where some users (with Admin credentials) could not edit pages or posts because the content editing section of Edit Page would not load. Just see the circling icon. Couldn’t toggle between Default and Avia layout builder either.
    For two different users this consistently occurs on different computers and different browsers. Issue does not occur for me.

    I changed to a default WP theme. Problem persisted.
    I deactivated and activated plugins until I found two that, when either is deactivated, the problem ceased. Unfortunately, at least one of these plugins powers a very important function. I can’t live without it.
    1. Toolset Types by OnTheGoSystems
    2. QuickPage/Post Redirect by anadnet

    I didn’t experience this issue until latest updates, Please troubleshoot and advise.

    October 8, 2016 at 9:13 am #696855
    Rikard

    Hi cbesondy1,

    If your problems exists with a default theme and are plugin related, then I would suggest you try to look for help with the plugin developers first of all as they are not related to our product. We’d be happy to help you out but we can’t offer support for third party plugins unfortunately.

    Regards,
    Rikard

    October 10, 2016 at 2:09 am #697149
    cbesondy1

    Excuse me for not being clear.
    When I applied a default theme the Edit Page content appeared normally. When I re-apply my Enfold Child theme it hangs. All worked well until the most recent theme and WP update.

    -Charles

    October 10, 2016 at 11:39 am #697227
    Rikard

    Hi Charles,

    Ok, thanks for the clarification. Please try following the recommendations listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Regards,
    Rikard

    October 11, 2016 at 11:21 pm #698097
    cbesondy1

    Rikard, problem persists after the steps you suggested in previous post.

    I think it odd that this problem occurs for some users and not others. Could there be a user account corruption to blame? If so what do I do about it?

    I gave you logon credentials previously. Do you need them again?

    If the issue doesn’t occur for you, try user: kem

    October 11, 2016 at 11:26 pm #698098
    Basilis

    Hi!

    Yes, the issue can be for some users and not the ” new ” users.
    If you see that happening to old, please consider use new users.

    Thanks alot

    Regards,
    Basilis

    October 12, 2016 at 12:16 am #698109
    cbesondy1

    I wish it were that simple.

    Problem first occurred with my client’s account.(Admin credentials)
    Not for my account.(Admin credentials). Nor with one of my developer’s accounts.
    I created a new account and the problem persisted. (Admin credentials)

    Charles

    October 12, 2016 at 5:40 am #698152
    Vinay

    Hi,

    We checked a few pages and the ALB elements loaded fine on all the pages hence we could not re-produce this issue. Please check the attached screenshot.

    In case you face this issue again please right click on the page that is not loading for you and inspect.

    Click on the console tab and let us know if you notice any errors.

    please provide the same user name and login for which you are facing this issue so we are able to view this error and troubleshoot it further.

    Best regards,
    Vinay

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